Caliber - Horizon City

4.9 (575reviews)

99%

(915) 336-8068

13687 Gateway Blvd West, El Paso, TX 79928

99%

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13687 Gateway Blvd West
El Paso, TX 79928

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About Caliber - Horizon City

See Photos

13687 Gateway Blvd West
El Paso, TX 79928

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (575)

Sort By:
Newest
Rating

495 Customers Rated

5 Stars

80.9% Complete

(465)
4 Stars

3.5% Complete

(20)
3 Stars

0.9% Complete

(5)
2 Stars

0.3% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.5% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff members being described as professional, friendly, and attentive. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular updates throughout the repair process via text messages and personal contact. Timeliness exceeds expectations, with most repairs completed ahead of schedule. The facility maintains high cleanliness standards, often detailing vehicles inside and out. While most experiences are overwhelmingly positive, a few customers noted minor issues like loose parts or alignment problems that required quick follow-up visits.

Select to learn more

Service Quality
Timeliness
Communication

"By far my best car repair experience of my entire life. I would recommend to every one of my friends and ..." Read more

"I received the best customer service at Caliber Collision. Everyone I came in contact with greeted me, provided ..." Read more

"The customer service was excellent my advisor was very gracious and ready to help with any issue I had. . Im very ..." Read more

"Exact date that was given from the beginning."

"Actually earlier then promised"

"Was kept updated daily throughout the process and even my car way sooner than expected! They even detailed the inside. Great overall experience"

"My vehicle was ready four days before the estimated complete date."

"An afternoon earlier than anticipated"

"Was kept updated daily throughout the process and even my car way sooner than expected! They even ..." Read more

"I was getting updates great communication"

"Communication 1010"

"Received text messages with a link showing progress this was very helpful."

"... collisions made the process very pleasant and easy. Communication was very smooth. Id definitely recommend Caliber Collisions for your ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"By far my best car repair experience of my entire life. I would recommend to every one of my friends and ..." Read more

"I received the best customer service at Caliber Collision. Everyone I came in contact with greeted me, provided ..." Read more

"The customer service was excellent my advisor was very gracious and ready to help with any issue I had. . Im very ..." Read more

"Exact date that was given from the beginning."

"Actually earlier then promised"

"Was kept updated daily throughout the process and even my car way sooner than expected! They even detailed the inside. Great overall experience"

"My vehicle was ready four days before the estimated complete date."

"An afternoon earlier than anticipated"

"Was kept updated daily throughout the process and even my car way sooner than expected! They even ..." Read more

"I was getting updates great communication"

"Communication 1010"

"Received text messages with a link showing progress this was very helpful."

"... collisions made the process very pleasant and easy. Communication was very smooth. Id definitely recommend Caliber Collisions for your ..." Read more

Rocio (Toyota owner) reviewed 7/31/26

Great service

Cheryl (Chevrolet owner) reviewed 7/30/26

There were some paint bubbles after sent to Horizon City. We asked for a fix, and it was fixed . As I was leaving I saw a newer small chip . Did not have the time or rental car so I didn’t bother going back in

Vanessa (Nissan owner) reviewed 7/27/26

Flor (Chevrolet owner) reviewed 7/27/26

It was great

Josue (Volkswagen owner) reviewed 7/27/26

Robert (Jeep owner) reviewed 7/27/26

Dayna (Nissan owner) reviewed 7/27/26

Maria (Honda owner) reviewed 7/25/26

Melissa (Dodge owner) reviewed 7/23/26

Very thorough and professional.

Exceptional customer service 👏🏼

Elvia (Chevrolet owner) reviewed 7/17/26

Completely satisfied awesome job I would recommend you to my friends and family to get their vehicles fixed at your location thank you!

Am so happy with the work they perform on my vehicle I strongly recommend this location to all my family and friends

So happy

Tara (Toyota owner) reviewed 7/16/26

Victor kept me updated on the repairs and was prompt and very professional explaining everything

Claudia (Honda owner) reviewed 7/15/26

Thank you for having our vehicle ready sooner than we expected

Rodolfo (Toyota owner) reviewed 7/13/26

Saul (Kia owner) reviewed 7/13/26

Susana (Kia owner) reviewed 7/10/26

Irma (Lexus owner) reviewed 7/9/26

The paint finish on the hatch or back was really rough on the edges. We hope it doesn’t start to chip as we us the door, other than that it was fine.

Alisha (GMC owner) reviewed 7/6/26

Lilia (Mazda owner) reviewed 7/2/26

Very satisfied with the work that was done on my Mazda and the great employee victor who kept me updated on my vehicle.

Ricky (Hyundai owner) reviewed 7/2/26

Caliber collisions made the process very pleasant and easy. Communication was very smooth. I’d definitely recommend Caliber Collisions for your auto repairs.

Billy (Kia owner) reviewed 6/29/26

Excellent customer service and assistance

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Caliber - Horizon City

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Horizon City

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (575)

495 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0