Caliber - Horizon City

4.8 (605reviews)
97%
13687 Gateway Blvd West,  El Paso,  TX  79928

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (605)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. Communication was a standout strength, with customers appreciating daily updates and being kept informed throughout the repair process. Timeliness was frequently highlighted, as many repairs were completed ahead of schedule, exceeding expectations. Staff professionalism and friendliness were widely commended, with customers feeling well-cared-for from start to finish. A few customers noted minor improvement areas, including occasional delays in communication about schedule changes, minor post-repair issues such as paint concerns, and some small fit-and-finish items that required follow-up visits. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"The repair work performed went above and beyond high quality. The car looks brand new. Also, the repairs were completed ..." Read more
"Caliber Collision did an excellent job on my car as if nothing ever happened! Thank you for keeping ..." Read more
"my car came back looking wonderful inside and out, they did a great job."
"The work done on my vehicle was outstanding exemplifying dedication and responsibility in what they do."
"... job and I would recommend there work to anyone. The attention to detail and precision of work surpassed my expectations." Read more
"... the car. It kept me abreast and was very timely. The turn around from turn in and pick up was faster than I expected. Coordination with rental company ..." Read more
"Exact date that was given from the beginning."
"Vehicle was ready days before promised ."
"... actually delivered before the earliest time. However, the constant timeline shifts made planning difficult." Read more
"It was initially scheduled to be delivered on a Friday afternoon which was extended to Monday afternoon."
"Caliber Collision consistently kept us informed of all repairs and progress on our vehicle. They were very ..." Read more
"... collisions made the process very pleasant and easy. Communication was very smooth. Id definitely recommend Caliber Collisions for your auto repairs." Read more
"Was kept updated daily throughout the process and even my car way sooner than expected! They even detailed ..." Read more
"... the rest. They were very courteous and respectful, kept me very informed throughout the whole process. I would highly recommend to family and friends." Read more
"Thank you for the quick return, my car looks amazing! They gave me updates through the entire process, great communication! I would definitely recommend!"

My Experience

Overall great experience Victor was very helpful

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Returned Clean

My Experience

Great job.

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Returned Clean

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My Experience

Excellent services and daily communication on car status

My Experience

Fast and professional service.

My Experience

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Repair Quality

Repairs were great. Communication during repairs was great.

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Returned Clean

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My Experience

Fue un excellent y ate to servicio gracias

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Repair Quality

Very good service

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Returned Clean

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My Experience

I was very happy and satisfied with the job done.

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Customer service was great and communication was efficient! Happy Customer!

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Returned Clean

My Experience

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Repair Quality

Great work

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Returned Clean

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Returned Clean

My Experience

I appreciated that I was kept well-informed as my truck was being repaired. Only suggestion I have is to leave the lug nut key for the wheels in the console. I had to call and get information where it was left.

Likely to Recommend

The quality of the bodywork and paint match is flawless—you genuinely cannot tell the vehicle was ever in an accident. ​They worked seamlessly with my insurance provider, taking all the hassle and paperwork off my shoulders. Definitely would recommend Caliber Collision to friends and family.

Repair Quality

The quality was outstanding—the repairs truly made my truck look brand new again.

Customer Service

My Experience

I am very satisfied with the time for completion, communication, customer service and end result. Victor was very helpful and understanding.

My Experience

So happy on how well I was taken care of! Victor kept me informed thru the whole process and made me feel reassured on repairs were going and he did not disappoint my vehicle came back like new! Front desk was also very nice and friendly! Thank you

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Customer Service

Victor was great! Kept me informed of the process the entire time and also answered all my questions. Front desk girl (Crystal) was also very kind and friendly.

Returned Clean

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