Drive Auto Collision East

5.0 (122reviews)
98%
14761 Horizon Blvd.,  El Paso,  TX  79928
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"Got a Bump? We Got the Fix! At Drive Auto Collision East, we turn crashes into comebacks! Whether its a dent, scratch, or major collision, our expert Certified Team is here to restore your ride to perfection. Fast, reliable, and with a quality Guarantee-get back on the road with confidence.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (122)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional staff, and outstanding repair results. Many highlight that vehicles were returned looking brand new, with repairs completed ahead of schedule. Communication stands out as a key strength, with customers appreciating frequent calls and text updates throughout the repair process, eliminating the need to follow up. The welcoming atmosphere, attentive staff, and small gestures like offering refreshments added to a stress-free experience. A few customers noted occasional delays, though they acknowledged these were due to parts availability and appreciated being kept informed. Overall, the vast majority of customers expressed high satisfaction and eagerly recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"The services provided and repairs done to my vehicle were amazing! I like how there is clear and up to date communication, ..." Read more
"The quality of their work is truly impressive. My vehicle came back looking perfect—like the damage never even happened. The attention to detail, craftsmanship, and pride ..." Read more
"The quality of the repairs on my vehicle was exceptional. The shop kept me informed on the progress of the ..." Read more
"Service was amazing and the quality of work was flawless. I would definitely recommend to friends and family! ..." Read more
"They did an incredible job, looks even better than before the accident"
"I cant thank them enough for having my car ready in a timely manner, even before the expected date, the whole process was very easy and stress free."
"They did amazing had my vehicle ahead of schedule. definitely recommend them to friends and family"
"My vehicle was ready before the due date. They were very quick!"
"My vehicle was ready before the promised date, very quick!"
"It was ready before the scheduled date stated"
"Best communication from a service Ive experienced. Gave me updates every 3 to 5 days and called to confirm both drop off and pick up datestimes."
"Communication from the shop on the repairs was great, any and all my questions were answered when I called to ask. I would highly recommend this ..." Read more
"This auto shop exceeded my expectations by providing exceptional customer service and clear, timely communication. Stay blessed."
"... everyone I spoke to was friendly and professional. The communication was excellent, and they made the whole process smooth and stress-free. I highly recommend them for anyone ..." Read more
"This shop had great customer service. The employees communicated with me regularly and clearly and kept me updated every step of the way. Great service all around."

My Experience

Great customer service and communication! Team is very professional and work goes above and beyond!

My Experience

The best experience considering the accident. Took extra care and very informative through the whole process. Ricardo is very respectful and so helpful truly appreciate him. My truck looks brand new .

Likely to Recommend

For sure if anyone needs repairs to help this shop is great

Repair Quality

Great work and paint

Customer Service

Very respectful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service!

Likely to Recommend

Repair Quality

I was very happy with the wok and the time.

Customer Service

very polite

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with the work done on my vehicle. It looks amazing. I was kept up to date on the progress and the most important thing was that I was treated with a lot of respect and kindness.

My Experience

This shop is EXTREMELY professional and accommodating. Would recommend 100000%

Likely to Recommend

Repair Quality

Awesome work and awesome staff!

Customer Service

Staff goes above and beyond

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you very much for being so professionals and very satisfied with the work on my truck. Nice persons excellent customer service.

Likely to Recommend

Yes recommend without any doubt!

Repair Quality

I am totally satisfied with the work on my truck!

Customer Service

Super excellent Customer Service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend Drive Auto Collision to everyone! My experience was 10/10

Repair Quality

Enrique and his staff did a thorough job on my vehicle and I was extremely satisfied! They repaired every issue.

Customer Service

Enrique was super helpful, honest, and made the whole process easy for me. You can tell he really cares about his customers and making sure the job is done right. The rest of the staff was also great and very friendly. Definitely recommend them if you need any work done on your car!😊

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an excellent work. Keep me updated

Likely to Recommend

Repair Quality

Exelent costumer service very helpful. They informed step to step the progress of your vehicle. I strongly recommend

Customer Service

They did an excellent job with my vehicle. They kept you updated with the progress of the vehicle

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle came out looking great! The knowledgeable staff had me feeling very welcomed and comfortable throughout the whole process. Huge THANKS!

Likely to Recommend

Buen trabajo y garantisado

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle looks great! Great customer service!!

Likely to Recommend

Highly recommended to all my friends and family

Repair Quality

Customer Service

Excellent!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the repairs and service!

Likely to Recommend

Will definitely refer all my friends and family!

Repair Quality

Very happy with my decision to bring my vehicle for repairs here

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely recommend

Repair Quality

Perfect! Quick she kept up to date the whole way

Customer Service

By far the most pleasant people I've freaky with at any car place for any service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completely satisfied with repairs done to my vehicle. Couldn’t have chosen a better body shop.

Likely to Recommend

Will recommend to anyone needing and looking for an auto collision shop.

Repair Quality

Shop did great job repairing mi vehicle. Very professional and friendly.

Customer Service

Good communication including text updates of process.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great workmanship, staff was very professional. My vehicle was repaired back to factory specifications. Repairs were completed on time and on budget. I highly recommend Drive Auto Collison East.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really good service! I had a good experience with this shop

Likely to Recommend

I will definitely recommend the shop to anyone I know due to their five star service

Repair Quality

Great service! I will be using this shop for any future car repair needs. I am very pleased with the results.

Customer Service

Very good customer service, very attentive employees, and always willing to answer any questions as well as put me at ease with any concerns I had they were very professional and respectful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

As a matter of a fact my mother in law recently asked me for a suggestion and I gave her the contact info!

Repair Quality

Best customer service I’ve received!!!

Customer Service

I’m very satisfied with my visit

Kept me Informed?

Yes

Ready on Time?

Yes

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