Drive Auto Collision East

5.0 (112reviews)
98%
14761 Horizon Blvd.,  El Paso,  TX  79928

"Got a Bump? We Got the Fix! At Drive Auto Collision East, we turn crashes into comebacks! Whether its a dent, scratch, or major collision, our expert Certified Team is here to restore your ride to perfection. Fast, reliable, and with a quality Guarantee-get back on the road with confidence.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (112)

Customers say
Overall Customer Satisfaction
Customers consistently praise Drive Auto Collision East for exceptional customer service, with staff being described as professional, friendly, and welcoming. The shop excels in communication, providing frequent updates via calls and texts throughout the repair process, keeping customers well-informed at every step. Quality of repairs is outstanding, with vehicles looking like new or better than before damage occurred. Timeliness is a major strength, with many vehicles completed ahead of schedule. Customers appreciate the clean, detailed vehicles upon pickup and the stress-free experience. The welcoming atmosphere, including offers of coffee and snacks, makes customers feel at home. High recommendation rates reflect overall satisfaction with the comprehensive service provided.
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"The customer service I received was exceptional! Would highly recommend to all my friends and family."
"Great customer service, was always called with updates and was always treated with respect all employees ..." Read more
"The team at Drive Auto are amazingly friendly and kind. Offered me coffee, donuts, water, and even snacks ..." Read more
"The staff was beyond helpful and very knowledgeable. Made we feel at home, they offered coffee, drinks, ..." Read more
"... first phone call to behind the process , was and is beyond the highest level of utmost care, professional, informative, understanding, and all around warmth. ..." Read more
"It was ready before the scheduled date stated"
"They did amazing had my vehicle ahead of schedule. definitely recommend them to friends and family"
"Yes my car was ready before promised date"
"My vehicle was ready before the promised date, very quick!"
"My vehicle was ready before date promised!"
"Absolutely! They called and texted me every step of the way to provide me with update which gave me peace of ..." Read more
"... car every step of the way I was always informed and they always called me first to let me know what was going on I never had to call to request a status because ..." Read more
"Best communication from a service Ive experienced. Gave me updates every 3 to 5 days and called to ..." Read more
"Definitely kept me updated as expected, they went beyond my expectations, txt me frequently with updates"
"I was always updated on where my vehicle was in the repair process."

My Experience

They did an excellent work. Keep me updated

Likely to Recommend

Repair Quality

Exelent costumer service very helpful. They informed step to step the progress of your vehicle. I strongly recommend

Customer Service

They did an excellent job with my vehicle. They kept you updated with the progress of the vehicle

My Experience

My vehicle came out looking great! The knowledgeable staff had me feeling very welcomed and comfortable throughout the whole process. Huge THANKS!

Likely to Recommend

Buen trabajo y garantisado

Repair Quality

Customer Service

My Experience

My vehicle looks great! Great customer service!!

Likely to Recommend

Highly recommended to all my friends and family

Repair Quality

Customer Service

Excellent!!

Returned Clean

My Experience

Very happy with the repairs and service!

Likely to Recommend

Will definitely refer all my friends and family!

Repair Quality

Very happy with my decision to bring my vehicle for repairs here

Customer Service

Likely to Recommend

Definitely recommend

Repair Quality

Perfect! Quick she kept up to date the whole way

Customer Service

By far the most pleasant people I've freaky with at any car place for any service

Returned Clean

My Experience

Completely satisfied with repairs done to my vehicle. Couldn’t have chosen a better body shop.

Likely to Recommend

Will recommend to anyone needing and looking for an auto collision shop.

Repair Quality

Shop did great job repairing mi vehicle. Very professional and friendly.

Customer Service

Good communication including text updates of process.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great workmanship, staff was very professional. My vehicle was repaired back to factory specifications. Repairs were completed on time and on budget. I highly recommend Drive Auto Collison East.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Really good service! I had a good experience with this shop

Likely to Recommend

I will definitely recommend the shop to anyone I know due to their five star service

Repair Quality

Great service! I will be using this shop for any future car repair needs. I am very pleased with the results.

Customer Service

Very good customer service, very attentive employees, and always willing to answer any questions as well as put me at ease with any concerns I had they were very professional and respectful.

Likely to Recommend

As a matter of a fact my mother in law recently asked me for a suggestion and I gave her the contact info!

Repair Quality

Best customer service I’ve received!!!

Customer Service

I’m very satisfied with my visit

My Experience

Muy buen servicio y siempre me mantuvieron al tanto del proceso de mi vehiculo. Si los recomiendo buen servicio

My Experience

Thanks for the excellent service! You all did an amazing job. I appreciated the updates

Likely to Recommend

Repair Quality

This is one of the best customer service experiences I have received, from the quality of work to their commitment to make my vehicle look like new. Will definitely recommend this shop to anyone that needs it.

Customer Service

Very attentive, and always willing to answer all the questions I had.

Returned Clean

Likely to Recommend

Definitely recommend them to all my friend's and family.

Repair Quality

Extremely satisfied, therr sfaff is very friendly and professional.

Customer Service

The staff was beyond helpful and very knowledgeable. Made we feel at home, they offered coffee, drinks, snacks they are very attentive.

Likely to Recommend

Repair Quality

Extremely satisfied with the repairs and the results. Fast and friendly staff, made me feel welcomed and at home. Ray and Enrique extremely knowledgeable and help me through the whole process. There team are very professional and courteous. Thank you 🙏🏻

Customer Service

Returned Clean

My Experience

Great timely service! The owners were welcoming and informative.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great service and amazing results! The employees were always very professional and helpful and well as knowledgeable. I am glad I took my car here because it looks like new and I was getting constant updates. Highly recommend body shop!

Likely to Recommend

I will most definitely be recommending this shop to others because I had a great experience and they all went above and beyond to keep me satisfied. Great service and people!

Repair Quality

Very satisfied with the repairs my vehicle looks like new. No issues at all I love the work this shop did on my car and will definitely recommend them to others.

Customer Service

All the employees there were great! They all communicated with me throughout the way and always answered any questions I had. Very professional and helpful. They really knew what they were talking about and kept me at ease that my vehicle was in good hands.

Returned Clean

Likely to Recommend

Yes I will definitely recommend to all my friend and family

Repair Quality

I was very happy either the customer service at Auto Collision and quality work most of all.

Customer Service

Best in town

My Experience

Overall great experience, excellent customer service.

Likely to Recommend

Repair Quality

Customer Service

Overall a great experience. The work needed was completed in a timely manner and the results were beyond what I expected. The staff was the best, definitely recommend them.

Returned Clean