Group 1 Collision El Paso
In operation 18 years.
At Group 1 Collision El Paso (formerly Shamaley Collision Center), we service all makes and models. We have I-CAR Gold certified technicians and are BMW certified, Audi Certified, Mini Cooper Certified.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everything went well .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Missing hitch cover
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Samantha was an exemplary ambassador to your establishment. She made me feel well cared for and secure that the work would be done properly. Fully satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They removed the tint from the back window. I called jeronimo the gentleman who helped me and he said he was goin to call their tinting guy and he'd call me back. It's been a day and haven't heard back from him as of yet. This isn't the first time I have taken my vehicles there and the last time I took it the same thing happend. Had to take it back cuz it was missing things as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Currently the discrepancies and bad quality work are being addressed as my car is there now. In my opinion it never should have been given back to me like that. However, when I brought it back to Denise today she was very polite about it and ensured me that it will be fixed correctly. That made me feel a lot better about things, but I'm still pretty disappointed that the car was given back to me like that in the first place
Likely to Recommend - 0.5/5.0 -
I am totally satisfied with Denise and how she handled the situation. But I am very disappointed that the car was returned to me with so many things wrong with the repair. And then still, the second time they tried to fix it, it still wasn't right.
Repair Quality - 0.5/5.0 -
The first time they did it, the repair was horrible so they redid it. Still on the second attempt the repair was not done correctly. The car is still currently there so I can't judge the final result yet
Customer Service - 5.0/5.0 -
Denise was awesome through the entire process
My Experience - 5.0/5.0 -
The team did.a.great job and looks like new.