Group 1 Collision Rivertown
In operation 25 years, 12 years at this location.
Group 1 Collision Rivertown, formerly Rivertown Collision Center of Columbus, is part of Group 1 Automotive, Inc., an international Fortune 500 automotive retailer with dealerships and collision centers in the United States, United Kingdom, and Brazil. Group 1 Automotive sells new and used vehicles, provides financing, maintenance, and repair services, and supplies vehicle parts. Group 1 Collision Rivertown holds I-CAR Gold Class status and employs seven I-CAR Platinum–level technicians. We are one of only 220 Toyota Factory Certified Collision Centers in the U.S. and maintain Ford Aluminum Certification for the F-150, Expedition, and Navigator. Our facility is equipped with state-of-the-art technology for precision measuring, aluminum repair and replacement, system resets, and recalibration of advanced vehicle safety systems. Our team is committed to quality craftsmanship, OEM repair standards, and customer satisfaction. We look forward to speaking with you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Everyone was very nice, informative, got me to the rental co. quickly and sent progress pix. I would have preferred explanation of findings and means of repair. I had been told car would be ready late Tues or on Wed. I told rep that I couldn't come late Wed but would be there Thurs Morning. I didn't call 1st since I had the option of picking it up by 6 Wed evening. I arrived around 10:20 but car was not ready. Adam worked hard to get it but it still took over 20 min and when it did come, I was asked to bring it back and they would clean it up inside. Exterior had been rinsed. I also had a concern with the work and will ask about it when I return next week. It may be the best they can do. I would use them again but would definitely call 1st to verify car was actually ready to go.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job on the painting.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bill Frasier went above and beyond with his customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff, service, and end result was EXCELLENT...I will come back when needed, and recommend Rivertown to anyone...Thanks Adam, and the rest of the Staff...R
Likely to Recommend - 5.0/5.0 -
It's all Good...
Repair Quality - 5.0/5.0 -
Everything worked out Great...
Customer Service - 5.0/5.0 -
It's all Good...
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really like the frequent updates and photos via text!!!! Excellent! !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Mr Frazier and the front desk receptionist were very friendly.