Gullo Toyota / Mazda Collision Center
In operation 54 years.
Gullo Toyota Collision Center is a part of the Gullo Toyota Mazda Family Dealerships. We are family owned Dealership and have been at this Conroe location since 1995. We are a Certified Toyota Collision Center. Our goal here at Gullo Toyota Collision Center is to provide high quality repairs to all of our customers. We provide a high level of communication through out the repair process, including text and email messaging with our customers.
- Free Estimates
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
- Arabic
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The main things that affected our satisfaction with Gullo Toyota Collision's service included poor time estimates and lack of communication and accurate updates. The repairs took extra time to complete due to Gullo's ordering incorrect parts such as the radiator. Updates on our car's repair and pick up time were not regularly updated. The repair dates were pushed to a later date multiple times. We wouldn't know that the car wasn't ready until we contacted Gullo on the days of the pick-up time. When we picked up the car, the wiper fluid reservoir was filled with water instead of actual wiper fluid, the windshield was smudged, and the car had oil smudges on the outside. If these elements of customer service were fixed, we would have had a better experience.
Likely to Recommend - 5.0/5.0 -
The repairs were done correctly , as far as i could tell. The body work looks good .
Repair Quality - 5.0/5.0 -
Mr. Jonathan Cortez was able to take our vehicle in the shop and fix and repair the damage .
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Likely
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It a very pleasant experience. I brought my car following communication with my insurance on the same day of my mailbox incident. I can't recall, I had 2 gentleman communicate with me as again as I came in. They had my insurance info, called in for my car rental and I was out of there. My car was ready in about 2 1/2 weeks which was amazing and my car looks like nothing ever happened. Thank you
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Hands down the best I've ever experienced.
Repair Quality - 5.0/5.0 -
Every time I use Gullo the finished results of the work is factory quality.
Customer Service - 5.0/5.0 -
Emad is an outstanding ambassador for Gullo Collision. Professional, courteous, prompt with a welcoming personality.
My Experience - 0.0/5.0 -
Initial cost estimate provided on February 13, 2024 was $4,370.67 with an expected pickup date of February 20, 2024. Final cost was a total of $16,229.00 and was ready for pickup today, March 12, 2024. When a repair shop misses cost estimate and repair schedule by nearly 300 percent, as a customer, I question the competency and veracity of repair company’s initial prognosis. It will be very difficult for me to recommend Gullo Toyota for any future paint and body shop repairs.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jonathan was great to work with and my car looks brand new. I’m a happy customer.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Missing fastners. Scratches on the front bumper..all noted by Jonathan
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
My vehicle was missing fastners on the interior drivers door. And the freshly painted front bumper had noticeable scratches. I showed them to Jonathan who seemed surprised. The inner plastic fender lining on the driver's side that attaches to the bumper was missing several plastic plug fastners and as I was driving down on the freeway it came loose and started rubbing into the front tire burning a hole into the plastic.. all of this after having my vehicle for 21 days.. for a front bumper replacement... The Gullo family are some of the best people I know and although I had the option of taking my vehicle to a certified Toyota bodyshop just down the road from my house I chose to take it there. This is the second time that I have had work done there but the last. I had a rear quarter panel replaced by All-State insurance years ago and a fiberglass panel painted and the two have had the clear coat peel off and paint fade only on the work that was done at this shop. I only took it back to them because a short while back Mike Cortez said that he would repaint the rear quarter panel and fiberglass top for a few hundred dollars. So I figured why not take it there and while they are repairing the front bumper I can have them repaint their previous work from years ago. To my surprise just days before I picked up my vehicle I was told by Jonathan that it would be $1800 to repair their previous work from years ago... I was told that it was common oxidation . Really.. then why hasn't any other part of my vehicles clear coat peeled off and the paint faded. Only the previous repairs. I love The Gullo family but I can't recommend the bodyshop to anyone unless they are planning to get rid of the repaired vehicle within a year or so.
Customer Service - 1.0/5.0 -
My vehicle was missing fastners on the interior drivers door. And the freshly painted front bumper had noticeable scratches. I showed them to Jonathan who seemed surprised. The inner plastic fender lining on the driver's side that attaches to the bumper was missing several plastic plug fastners and as I was driving down on the freeway it came loose and started rubbing into the front tire burning a hole into the plastic.. all of this after having my vehicle for 21 days.. for a front bumper replacement... The Gullo family are some of the best people I know and although I had the option of taking my vehicle to a certified Toyota bodyshop just down the road from my house I chose to take it there. This is the second time that I have had work done there but the last. I had a rear quarter panel replaced by All-State insurance years ago and a fiberglass panel painted and the two have had the clear coat peel off and paint fade only on the work that was done at this shop. I only took it back to them because a short while back Mike Cortez said that he would repaint the rear quarter panel and fiberglass top for a few hundred dollars. So I figured why not take it there and while they are repairing the front bumper I can have them repaint their previous work from years ago. To my surprise just days before I picked up my vehicle I was told by Jonathan that it would be $1800 to repair their previous work from years ago... I was told that it was common oxidation . Really.. then why hasn't any other part of my vehicles clear coat peeled off and the paint faded. Only the previous repairs. I love The Gullo family but I can't recommend the bodyshop to anyone unless they are planning to get rid of the repaired vehicle within a year or so.
Likely to Recommend - 5.0/5.0 -
Great work and good customer service! Technicians did great work.
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Kept ensuring vehicle was repaired to our acceptance! Emad Advised us along the way and kept us abreast of any opportunities.
My Experience - 5.0/5.0 -
Your staff was very helpful and did a good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10. They did a great job, just had problems getting parts that were not damaged, so that made it take longer. That was not a problem for me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Emad always communicates in an excellent way and clearly explains process and timeline expectations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend them to a friend
Repair Quality - 5.0/5.0 -
The repair quality was excellent!
Customer Service - 4.5/5.0 -
I just wished I had been called more frequently regarding the status of where the work was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were great!!!