Gustafson Brothers, Inc.
Gustafson Brothers is an all inclusive auto mechanical and auto body and paint facility. Our full service auto body, painting, and repair shop is recognized by major auto insurance carriers as a preferred repair facility. Our technicians are certified in the latest repair and painting procedures.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 7:30 am - 3:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Everything was good and people were friendly and the experience was easy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My truck got finished sooner than what they told me and it looked like there was never a dent. Professional and quick. Great customer service.
My Experience - 5.0/5.0 -
Always great service.
My Experience - 5.0/5.0 -
I want to give a special shout out to the ladies in the front office for their kind and efficient service, but especially to Kelly in the body shop for her attention to detail and holding the repair standards high. Thank you ladies.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
When I receive the car, I did have two different times an alert on my dash saying that the calibration for lane assist and some other thing I didn’t really see was not working and then it went away so I don’t know I need to bring it in just to see if you could check the check codes and also on the rear deck. I was assuming since the damage smashed the deck that the deck would be replaced I see scratches on one panel and I’m just curious why that tiny panel wasn’t painted now I’ve got scratches on it so I need to get a time to bring it in.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Positive experience.
Repair Quality - 5.0/5.0 -
The experience at Gustafson Bros. was great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Repairs look good. But mechanics did not inflate the tires properly.
Customer Service - 2.5/5.0 -
Left front and rear tires were properly set at 34. Right front was 40 and right rear was 27. Obvious error.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
2 weeks turned into 3
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ray was very helpful and always followed through.
Customer Service - 5.0/5.0 -
And the car looks great, nice work! Thanks.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Outstanding. From the front office staff to the autobody supervisor, Kelly.
Likely to Recommend - 5.0/5.0 -
Already recommended.
Repair Quality - 5.0/5.0 -
Rae went above and beyond and my car looks like new! Thanks Gustafson Bros Body Shop Team
Customer Service - 5.0/5.0 -
All the people at the desk are very helpful and nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Service was great. Ray was wonderful. Wish the price was lower.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience. Great service from Kelly, Will, Sevan and all the team members.
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
The help with enterprise was great, once the estimate was done with the insurance claim the estimated cost went down $1,000 from when I got it estimated before the claim. I was also disappointed that they put a generic step pad on my bumper that lifted the day I got it back and I had to take it back so they could order the Honda part and put it on. Because of that the new paint on my bumper is now scratched from prying off the generic step pad to put the right one on. If mercury wouldn’t have accepted the work there I probably would’ve gone somewhere else.
Customer Service - 3.5/5.0 -
They are very nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rae was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall great service. The communication was great all the way until the end when it was the day for pick up, very late message which resulted in delayed pick up. But all good! Team was brilliant, patiently walked through all my questions. Jason and Kelly were fabulous!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Everyone was very courteous and helpful, especially Rae was great. Everything was fine except my rear right light does work. I have to bring it back on Monday so it can be fixed. I am sure it’s minor adjustment, but it’s a hassle to have to bring it back.