Caliber - Huntington Beach

4.8 (6,359reviews)
97%
17411 Apex Circle,  Huntington Beach,  CA  92647

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (6,359)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for outstanding service quality, expert repairs, and excellent communication. Many highlight how their vehicles were returned looking brand new, with seamless paint matches and flawless bodywork. The team is widely commended for professionalism, friendliness, and going above and beyond. Regular text and phone updates throughout the repair process are frequently celebrated, giving customers peace of mind. Numerous reviewers note their vehicles were completed ahead of schedule, reflecting strong efficiency. A few customers noted areas for improvement directly from their experiences, including occasional delays without proactive notification, incomplete repairs upon initial pickup, and isolated communication lapses. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend Caliber Collision to friends and family.
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"... need for us to worry because Caliber had it handled. The car is beautiful and running perfectly. This is the place to entrust your car or truck for ..." Read more
"... ready before originally thought would be completed by Above and beyond treatment and very communicative I have worked with caliber before, and I will continue ..." Read more
"... sure everything was complete. They kept me informed Job was not completed First off job was not completed when I was told it ..." Read more
"... change my mind if all issues are fixed. Well no, Original work was Not completed so I just left the car there and did not pick it up in order for shop to finish ..." Read more
"You said it would take one week, it took over two. The repairs themselves are great, and the staff very ..." Read more
"... calling, I already received messages of the progress... Of a week that they told me, it became three weeks When I called, they left me on hold and didn't answer ..." Read more
"Wish estimate of time to complete the job was more accurate. Otherwise it was a good job done ."
"... Of a week that they told me, it became three weeks When I called, they left me on hold and didn't answer anymore.. I don't think so, they left my car key on the windshield, ..." Read more
"... service representative about the pain problem and he stopped communicating with me. I would have given an higher rating if it had not ..." Read more
"Could have used more updates on status of repairs. Had multiple delays but only found out when I called the shop"

My Experience

I appreciate the periodic updates on the work being done. The car and fixed bumper all look good. The paint job is guaranteed for 1year should it need any touch up. Great customer service with Rigo!!

My Experience

I had a great experience with Caliber Collision! The entire process was fast, smooth, and stress-free. Everyone I interacted with was friendly, professional, and helpful. Greg especially went above and beyond—he kept me updated, explained everything happening with my car in detail, and made sure the repairs were completed as quickly as possible. I really appreciated the communication and excellent customer service. My car looks great, and I would definitely recommend Caliber Collision!

My Experience

The experience was very professional, fast and easy.

My Experience

I would like to recognize Eric and Armando for providing exceptional customer service throughout the entire repair process. From the very beginning to the completion of my vehicle’s body repair, they were professional, courteous, and extremely helpful. They made the entire experience smooth and stress-free by assisting me with the necessary paperwork, coordinating transportation for my vehicle drop-off, and keeping me consistently informed about the status and progress of the repairs. Their communication, attention to detail, and willingness to assist at every step truly stood out. I greatly appreciate the time and effort Eric and Armando put into making sure I was taken care of and kept informed throughout the process. Their professionalism and commitment to excellent customer service exceeded my expectations. They are both a great asset to the team, and I would highly recommend them to anyone needing vehicle repair services.

Likely to Recommend

Repair Quality

Great work and communication. Gregg was our go to guy and was fantastic

Customer Service

Returned Clean

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Repair Quality

Service agent Rigo stayed on top of my car repairs and got my car back to the original condition prior to the accident.

Customer Service

Everyone was very helpful and the receptionist outstanding!

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Repair Quality

The car looks brand new! And repairs were completed ahead of schedule which was very helpful.

Customer Service

Everyone was very friendly and communicative.

Returned Clean

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Repair Quality

Customer Service

My Experience

Gregg ways awesome! He always kept me up to date. Very professional and, excellent customer service. I'm very happy with my car.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Very friendly

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

The repairs were finished 11 days earlier than the expected date! Gregg kept me updated regularly throughout the entire process. Appreciated how closely they work with the rental car company to provide a seamless handoff experience for customers too. Overall, 10/10 would recommend! Thanks Gregg.

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I don't think so, they left my car key on the windshield, I don't know how many hours it got so hot that I didn't want to start my car anymore, they left paper at the fuel inlet that they painted it and didn't remove it..

Repair Quality

Mala experiencia,

Customer Service

When I called, they left me on hold and didn't answer anymore..

Likely to Recommend

Repair Quality

Everything perfect. Great job and very friendly staff.

Customer Service

My Experience

Great service. Thank you

My Experience

The car Was not done correctly super disappointed. Rigo was great he said he will take care of it.

My Experience

The staff were friendly and enthusiastic; the repair process was handled professionally and with constant updates.

My Experience

Rigo did a great job of keeping me informed about the status of the repairs and answered all my questions

Likely to Recommend

Repair Quality

Customer Service