Caliber - Huntington Beach

4.8 (6,371reviews)
97%
17411 Apex Circle,  Huntington Beach,  CA  92647
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
Call
Email

Reviews (6,371)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for outstanding service quality, expert repairs, and excellent communication. Many highlight how their vehicles were returned looking brand new, with seamless paint matches and flawless bodywork. The team is widely commended for professionalism, friendliness, and going above and beyond. Regular text and phone updates throughout the repair process are frequently celebrated, giving customers peace of mind. Numerous reviewers note their vehicles were completed ahead of schedule, reflecting strong efficiency. A few customers noted areas for improvement directly from their experiences, including occasional delays without proactive notification, incomplete repairs upon initial pickup, and isolated communication lapses. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend Caliber Collision to friends and family.
AI-Generated from reviews written in the last 12 months
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"... need for us to worry because Caliber had it handled. The car is beautiful and running perfectly. This is the place to entrust your car or truck for ..." Read more
"... ready before originally thought would be completed by Above and beyond treatment and very communicative I have worked with caliber before, and I will continue ..." Read more
"... sure everything was complete. They kept me informed Job was not completed First off job was not completed when I was told it ..." Read more
"... change my mind if all issues are fixed. Well no, Original work was Not completed so I just left the car there and did not pick it up in order for shop to finish ..." Read more
"You said it would take one week, it took over two. The repairs themselves are great, and the staff very ..." Read more
"... calling, I already received messages of the progress... Of a week that they told me, it became three weeks When I called, they left me on hold and didn't answer ..." Read more
"Wish estimate of time to complete the job was more accurate. Otherwise it was a good job done ."
"... Of a week that they told me, it became three weeks When I called, they left me on hold and didn't answer anymore.. I don't think so, they left my car key on the windshield, ..." Read more
"... service representative about the pain problem and he stopped communicating with me. I would have given an higher rating if it had not ..." Read more
"Could have used more updates on status of repairs. Had multiple delays but only found out when I called the shop"

Likely to Recommend

Should recommend

Repair Quality

Good service and excellent workmanship

Customer Service

Gọod workmanship

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I like the daily updates via text

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I appreciate the updates while my car was being worked on to give me an estimate as to when it would be ready. It’s very helpful. I also appreciate the relationship between caliber and enterprise made it very easy and convenient. Thanks so very much.

My Experience

I was very satisfied with Excellence you've done and it took less time then I expected very nice group of people nice shop

Likely to Recommend

I have told some of my neighbors already how excellent of a job you did , for my little Ford Edge

Repair Quality

Customer Service

The employees were very friendly and help me through the process

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I always recommend Caliber Collision.

Repair Quality

The staff was amazing and they did a wonderful job on our car repairs. They were very quick and returned the car back to us spotless.

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the periodic updates on the work being done. The car and fixed bumper all look good. The paint job is guaranteed for 1year should it need any touch up. Great customer service with Rigo!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gregg is a saint and an all around gem! 10/10 guy and made the nightmare of being hit by a dweeb WAY less of a headache

My Experience

The experience was very professional, fast and easy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with Caliber Collision! The entire process was fast, smooth, and stress-free. Everyone I interacted with was friendly, professional, and helpful. Greg especially went above and beyond—he kept me updated, explained everything happening with my car in detail, and made sure the repairs were completed as quickly as possible. I really appreciated the communication and excellent customer service. My car looks great, and I would definitely recommend Caliber Collision!

My Experience

I would like to recognize Eric and Armando for providing exceptional customer service throughout the entire repair process. From the very beginning to the completion of my vehicle’s body repair, they were professional, courteous, and extremely helpful. They made the entire experience smooth and stress-free by assisting me with the necessary paperwork, coordinating transportation for my vehicle drop-off, and keeping me consistently informed about the status and progress of the repairs. Their communication, attention to detail, and willingness to assist at every step truly stood out. I greatly appreciate the time and effort Eric and Armando put into making sure I was taken care of and kept informed throughout the process. Their professionalism and commitment to excellent customer service exceeded my expectations. They are both a great asset to the team, and I would highly recommend them to anyone needing vehicle repair services.

Likely to Recommend

Repair Quality

Great work and communication. Gregg was our go to guy and was fantastic

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service agent Rigo stayed on top of my car repairs and got my car back to the original condition prior to the accident.

Customer Service

Everyone was very helpful and the receptionist outstanding!

Kept me Informed?

Yes

Ready on Time?

Yes

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