Caliber - Garden Grove

4.9 (6,647reviews)
98%
13051 Cannery Street,  Garden Grove,  CA  92844
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (6,647)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, brand new, and exceeding expectations. The team was widely recognized for exceptional communication, providing frequent text and call updates throughout the repair process, giving customers peace of mind. Timeliness was a standout strength, with many vehicles completed ahead of schedule. Staff were commended for professionalism, friendliness, and going above and beyond. A few customers noted areas for improvement, including occasional delays in completion dates, inconsistent proactive communication in some cases, and minor quality control issues such as improper part installation or vehicle readiness concerns upon pickup.
AI-Generated from reviews written in the last 12 months
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"... but Caliber Collision completely nailed it. Between the flawless quality of the repair, their constant communication throughout the process, and returning the vehicle ..." Read more
"The quality of the repair exceeded my expectations. My vehicle looks great, and the work was completed ..." Read more
"... car now runs like new. The pricing was fair, and the overall experience exceeded my expectations. Highly recommended!" Read more
"The window seal was not properly seated, resulting in air leaks at driving speeds. I had to bring the vehicle back ..." Read more
"The repair was fantastic. Everything was restored to how it looked like before the accident. The staff at Calibre did ..." Read more
"... professional, efficient, quick, and courteous. They also completed the work earlier than I expected, saving me time and expenses on my rental car that I had to pay out-of-pocket. ..." Read more
"The vehicle was ready exactly when promised. Caliber Collision gave me a clear completion date right at the start, ..." Read more
"... communication regarding the status of the repair. My vehicle was completed earlier than promised, by 2 days. The customer service was above & beyond my expectation. ..." Read more
"... service advisor that it would probably take two weeks. It took over six weeks and I was told it would be ready on a certain day. I would call that morning and they said ..." Read more
"Love the communication and that the car was ready earlier than estimated."
"One of the best things about Caliber Collision is their text and email update system. They kept me informed during the entire process, sending regular progress ..." Read more
"it was very rare for the service advisor to call me. I called multiple times to find out when my truck would be ..." Read more
"The communication was phenomenal! I loved getting the reminders via text."
"... employees were great. The one issue I had was the poor communication concerning the completion of the work which was 7 days longer than planned." Read more

My Experience

Excellent service, very nice helpful and friendly staffs . My car was completely repaired, 2 days earlier than expected. Thank you so much.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was completed eight days before the original prognosis and they couldn’t have been nicer. It was a great experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent team and great services!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

overall, poorly communication, quality work poorly

Repair Quality

Lack communication for transition, no clear plan misunderstandings, erodes trust, and signals emotional unavailability. However, context matters: occasional slower response times can just reflect busy schedules

Customer Service

poor communication, long hold times, or unresolved issues

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always recommend them

Repair Quality

Excellent service

Customer Service

Very satisfying

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super good plus 100

Likely to Recommend

Super

Repair Quality

Super good

Customer Service

Super good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

This got to be the most pleasant experience of any service ever. I received countless text updating the process of fixing my car. I think the guy by name of Jerry was so ice and pleasant to work with. These group is extremely professional inside the shop and outside of the shop. I never rexommend anything, but this is the one. I will definitely tell my family and friends to go here.

My Experience

My experience with Caliber Collision was great. Danielle was very professional, courteous, explained the process in detail and kept me updated throughout the repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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