Hagerstown Ford

4.5 (551reviews)
90%
1714 Massey Blvd,  Hagerstown,  MD  21740

We service all make and brands. Location is off I-81 and I-70 four leaf clover on Halfway Blvd

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
GM Electric Vehicles
Hyundai
I-Car
Kia

Reviews (551)

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My Experience

Thanks. It looks fantastic. You did a fantastic job.

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Randy was amazing in helping me coordinate getting my car in for repairs . Randy was very kind and professional. Explained thins well and even beat his estimated dead line and washed my car . The body work done is flawless. Thank you Randy and your body work guys my cat looks great ⭐️⭐️⭐️⭐️⭐️💪

Customer Service

Returned Clean

My Experience

Do not contact me. Repair wasn't completed, what was looked Sloppy ( paint drips, grease all over. Had to clean it my self. And I don't know why there was white paint on a black truck but I had to scape it off. Looked like they hit someone or something and paint rubbed off of what ever they hit

Likely to Recommend

ZERO.

Repair Quality

The paint has drips, ther was white paint one a black bumper Like they hit something after repairing it, scratches all over the driver's side that wasn't there before.( looks like side swiping something) looks like something was put in the driver's side door frame then pride out, just filled it before dropping it off and got it back with a half tank( it's a 44 gal. Tank so about 22 gal. Missing. When I tried to point it out when doing the walk around the guy just walked away without saying a word and went back inside. Didn't even wipe off (clean) the grease that was on the the whole front-end after getting repaired.took it in to get repaired and picked it up with different damage plus didn't even finish repairing all that was damaged to begin with. If you hit something with a customer's vehicle that you are supposed to be repairing you should call, apologize, and fix the damage that you caused not stop the initial repair call and say you're done working on it, come pick it up then just walk away when I ask what happened. The white Pant on the bumper. Looks like you hit a white car, did buff out? But the scratches going down the driver's side definitely will not

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Everything looked good and it was done in a timely manner

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Everyone was nice and professional and kept me updated

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My Experience

Alicia Walz is the owner. I appreciate how quickly and thoroughly the work was completed.

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Great staff with great results

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Definitely would recommend the repair stop to all my friends and colleagues! Service center, I absolutely would not recommend.

Repair Quality

Repairs made to my vehicle looked like the vehicle was never hit. A+ for the quality of work performed by the shops talented staff.

Customer Service

Keith Barr went above and beyond what was expected of his shop. After being completely dissatisfied with the experience from the service center, he made sure to help with some of the negligence from the service center. Promises from the service center that were never held up. From parts of my vehicle missing from the shop tossing them, to trying to fix my rear light that wasn’t put back on correctly. I would recommend him for a raise or bonus for his exceptional customer service. Kudos to the staff that assisted him in making my experience a good one!

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I can't believe you cleaned out the inside of my car. It was a mess. Thank you!

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Keith went out of his way to do a complete Job. Was very courteous and considerate.

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The paint job on my car was absolutely flawless my car really looked good.

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Excellent condition, I really appreciate Randy & crews hard work... Thank you so much. .

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Pleasent as always

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