Hagerstown Ford

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My only concern is I didn’t get a final paper on what was done to my car. Please have Donna send that to me please. 14144 Shelby Circle Hagerstown Maryland 21740. Thank you. Other than that all was great. Paula Lehr

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Great work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Wish they had given me an update sooner.

Returned Clean

My Experience - 5.0/5.0 -

Great people to work with and go above and beyond to help you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The lady in the office was very helpful and the body shop did an excellent job of matching the paint with the rest of the vehicle.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I’m car running and looks so good thanks

Customer Service - 5.0/5.0

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Likely to Recommend - 2.5/5.0 -

repair was fine, not great communication or planning which cost me a lot of time without the car

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

had to come back, repairs to a long time

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

The repair work on my vehicle was excellent.

Customer Service - 3.5/5.0

My Experience - 0.0/5.0 -

Some spots need painted

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Easy to correspond with, repair was done to satifaction.

Customer Service - 5.0/5.0 -

Easy to correspond with over email especially.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0 -

Body shop people are great, service department is a joke.

Returned Clean

My Experience - 5.0/5.0 -

They did an awesome job! My car looks like new again! They were also great about giving me an update before I expected one. Thanks so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Everything is good, but it took too long for the repair time.

Customer Service - 4.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job and fast

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

I would definitely recommend them.

Repair Quality - 5.0/5.0 -

Did a fast and great job. Very satisfied with them!

Customer Service - 5.0/5.0 -

Did a great job keeping me informed on my car.

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My Experience - 0.0/5.0 -

Back bumper where the trunk closes near the right rear brake light bumper is not completely sealed. Trunk needs slammed in order to shut, also driver seat reclining electrical motor doesn’t wind down all the way

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Rear bumper not tight with the trunk. Also trunk needs slammed to shut. On board touch screen radio acts on its own anymore will skip songs or won’t play them at all.

Customer Service - 4.0/5.0 -

Had asked for pictures of the total process only got pictures before no during or after. I’d like to see the whole process of what all has been done to my car

Returned Clean