Hagerstown Ford
We service all make and brands. Location is off I-81 and I-70 four leaf clover on Halfway Blvd
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. My truck was cleaned and the repair was unnoticeable. The staff was excellent and went above and beyond by working with me on pick up after hours.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great, they cleaned it inside and out. Everyone was extremely pleasant and had answers to all my questions. It was also easy to drop off and pick up with my rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleasant and informative
My Experience - 0.0/5.0 -
Many clips / tabs and gaskets are either not functioning or completely disconnected
Likely to Recommend - 3.0/5.0 -
I would recommend the location, but I will also advise anyone picking up from here to spend a lot of time around the vehicle when they pick it up to make sure things are finished. It was pouring rain when I picked up and didn't see the issues until the next day when I had a chance to go over the entire vehicle.
Repair Quality - 2.5/5.0 -
Many fasteners/clips were broken or are no longer engaging when the panels are placed back (the access panel at the tailgate on the left side is the worst). The frunk area panels were not connected properly and were sitting loose in the frunk along with a gasket in the frunk laying completely disconnected. Plastic trim in the frunk is also broken in multiple places. The frunk area also now makes a distinct and loud humming noise around 65-70 MPH. The actual repair performed look great, the 'last minute' work of reassembly, however was not completed properly in my opinion, and leaving panels completely loose is unacceptable.
Customer Service - 3.5/5.0 -
notifications were not aligned with the actual status many times. Staff were courteous and helpful in person though!
Returned Clean
My Experience - 5.0/5.0 -
Everything was seamless, was given updates thru the process. Very easy overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great job and service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The folks over at Hagerstown Ford did an amazing job with my Tesla. I recommend anyone getting auto body work done on their vehicle to reach out to Hagerstown Ford first before anyone else.
My Experience - 5.0/5.0 -
Took ur time to make sure all damage was found and repaired in a timely manner
Likely to Recommend - 5.0/5.0 -
Did amazing repair job
Repair Quality - 5.0/5.0 -
Took ur time to make sure everything was repaired properly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got the job done
Customer Service - 5.0/5.0 -
Kept in contact
My Experience - 5.0/5.0 -
Randy kept me informed the entire process. My car was also cleaned in/out. Easy pickup. Thank you.
My Experience - 5.0/5.0 -
Good quality work and communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good quality work and good communication
Customer Service - 5.0/5.0 -
Service was very informative
My Experience - 5.0/5.0 -
I am very happy with the service and how good my car looks. Thanks to the workers at the body shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Keith Barr did a great job with updates and explanation of the repairs. The work completed looks great. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The guy at the desk who wears a Tesla hat was not very nice and acted like we were a bother. As for the repair, it looks really nice except the light they replaced doesn’t work so we’ll have to bring it back to have that fixed.
Customer Service - 1.0/5.0 -
Not very friendly.
My Experience - 5.0/5.0 -
Randy and his team at the body shop always do an outstanding job. Highly recommend this location if you need a repair on your vehicle!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Randy and his team again did an excellent job on our vehicle. Highly recommend the body shop at Hagerstown Ford.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keith was very helpful explaining the process to me. I was very r y pleased with the body work done on my car and they even vacuumed my car.
Likely to Recommend - 5.0/5.0 -
The work and service was excellent.
Repair Quality - 5.0/5.0 -
Repairs were amazing. It looks great.
Customer Service - 5.0/5.0 -
Keith did an excellent job.