Haley Ford Body Shop

4.6 (631reviews)
94%
9020 Pams Avenue,  Richmond,  VA  23237

Welcome to Haley Ford Collision Center, serving Chester, Richmond and the surrounding area. Haley Ford provides a full-service automotive body shop collision repair center facility, offering auto and body repair services. Our collision repair technicians are I-CAR Gold class certified so you can rest assured that your car, truck, or SUV will be worked on by experts who really care. Our attention to detail, combined with our state of the art auto repair facility makes it a fast and easy process.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (631)

My Experience

Took too long to complete for the amount of damage.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Trash in the clear coat. Marks in the fresh paint. Other marks that I dont believe were there before.

Customer Service

Text updates were false .

Likely to Recommend

Repair Quality

Kept me posted at key points along the way

Customer Service

Team was polite and respectful

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Repair Quality

Customer Service

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Repair Quality

They did a great job. Friendly staff and accommodating.

Customer Service

My Experience

Your team was very nice and very helpful.

My Experience

Great communication! Thank you for making my car safe to drive again! You guys are the best!

Likely to Recommend

Repair Quality

My name is Paul, Takisha's son. They sent me a text message of when my car was initially supposed to be picked up which was 8/06/2026. I texted back that day and asked if my car was ready and I didn't get a response, I followed up the next morning and they let me know that my car was still being worked on and will send me an update around 3pm if my car will be ready for pick up that day or the following Monday. I didn't recieve an update around 3pm on Friday of the status of my car and I also didn't get an update the following Monday. They let me know on Tuesday August 11th my car would be ready for pick up. I feel like they did a great job on the repairs to my car but a problem I am running into is that since I've picked up my car(as of 8/20/2026) there have been numerous amounts of ants inside and out. I never had an experience of ants in my car nor did I leave any food in my car prior to dropping it off. I noticed when I picked my car up that my car was parked in the grass, I don't know how many days it may have been there but I think that may be how the ants have got in my car. Overall the staff is friendly people but the communication was sub par and I feel like I took my car to solve a problem and left with another so not a great experience for me.

Customer Service

Likely to Recommend

Repair Quality

Job well done

Customer Service

They communicate with us all the way

Returned Clean

Likely to Recommend

Repair Quality

Did a good job it just took a long tome

Customer Service

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Repair Quality

Customer Service

Excellent work on my car, only took one week to repair bumper damage. Jessica and the team are friendly, professional and they communicate every step of the way, so there's no guessing. Highly satisfied with my service. They even made sure my rental was returned to Enterprise.

My Experience

Everyone I interacted with were very warm, friendly and helpful to me.

Likely to Recommend

Repair Quality

Everyone of their employees were very warm and helpful

Customer Service

The front desk lady went above and beyond to ensure I got the best service with Enterprise rentals

My Experience

Great customer service and great quality work

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Repair Quality

Great customer service and outstanding work

Customer Service

Awesome

My Experience

I couldn’t be happier with the customer service and the quality of the bodywork and paint on my car. From start to finish, the staff was professional, friendly, and kept me informed throughout the entire process. The paint matched perfectly, it looks like the damage never happened. Their attention to detail and commitment to quality really exceeded my expectations. I highly recommend them to anyone looking for excellent bodywork, paint, and outstanding customer service.

Likely to Recommend

Repair Quality

I had an amazing experience with Haley Ford! The customer service was outstanding from start to finish, and the quality of the work was exceptional. Everyone was professional, friendly, and kept me informed throughout the entire process. My vehicle looks incredible, and I couldn’t be happier with the results. I highly recommend this body shop to anyone looking for excellent service and top quality work!

Customer Service

The customer service was absolutely amazing! Everyone was friendly, professional, and very helpful from start to finish. They made the entire experience smooth and stress-free, and I truly appreciate the time and effort they put into making sure I was satisfied. Excellent customer service all around I highly recommend them!

Likely to Recommend

Repair Quality

Wonderful service. Jessica was great. Terrific communication. I’d recommend them.

Customer Service

Likely to Recommend

En términos generales son muy profesionales

Repair Quality

En términos generales, la reparación quedó muy bien, excepto la parte del baque delantero que no fue retirada

Customer Service

En términos generales, la reparación quedó muy bien, excepto la parte del baque delantero que no fue retirada

My Experience

Likely to Recommend

Repair Quality

Haley Ford did the best job they could with what they were given. So thankful to Jennifer and Casey for their outstanding communication.

Customer Service

My Experience

Jess and the team were a pleasure to deal with when they took my vehicle on for repairs after an accident. She was transparent throughout the whole process and kept me informed of everything that was going on with the repair. Can’t thank Jess enough for getting me taken care of and I could not be more pleased with trusting her with repairing my truck.

My Experience

Our experience was great. The staff was awesome keeping us updated with the progress and even when there was a delay. Casey was great and went over the work that was produced along with the paperwork. Keep up the Great work. If we have a need we will be back!