Gerber Collision & Glass - Midlothian (Va)

4.9 (407reviews)
98%
10305 Hull St Rd,  Midlothian,  VA  23112
See Photos
Online Estimate
Book Appointment

In operation 85 years.

Gerber Collision & Glass - Midlothian offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM
Hyundai
Kia
Call
Email

Reviews (407)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and phone updates throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness is another strong point, as many repairs were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness are repeatedly commended. A few customers noted areas for improvement directly from their feedback, including occasional lapses in proactive communication requiring them to call for updates, minor cleanliness concerns inside vehicles post-repair, and isolated instances where repairs needed a follow-up visit. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
Select to learn more
"They went above and beyond to ensure quality of work. This was observed by the team, contacting me after ..." Read more
"Gerber did an excellent job in maintaining professionalism and vehicle repair quality during my visit."
"... a great job repairing my daughters Honda CRV. The repaint of the Hood and front facial looked great, colors matched perfectly along with the fit and gaps looked great, ..." Read more
"... had a great experience with Geber Collision. They repaired my car efficiently and returned it in a timely manner, which I really appreciated. The entire process felt ..." Read more
"... damage on my car was in a difficult place to fix, but the Gerber team made it look brand new. I was very happy when I saw my car. And there is a warranty for as ..." Read more
"... giving us updates on progress. We were delighted that our car was done days before predicted. We will certainly recommend them to others." Read more
"They finished on the original time estimates. They kept me updated and aligned the tires. Plus ..." Read more
"My car was scheduled to be done by 23 June. She was finished on June 12!"
"Great job to all. Kept me informed and was ready earlier than expected. Looks good too. Thanks."
"Car looks great and work completed ahead of schedule."
"Their communication skills were superior as they sent us daily texts giving us updates on progress. We were delighted ..." Read more
"The communication was excellent and I knew the status of my car constantly thought out the process. The team was ..." Read more
"My experience with gerber was great, all of the staff kept me informed and updated me through the whole process. The service was outstanding!!! ..." Read more
"I had to call them twice to get an update."
"Just communication through out the process whether email or phone call"

Likely to Recommend

Any time any day, I will recommend them to anyone who cares to know.

Repair Quality

My car was properly fixed with no trace of the damages

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience with the Gerber team. Everyone I dealt with was friendly, professional and kept me well informed throughout the repair process. My car was actually completed earlier than expected, which was a wonderful surprise. Most importantly, the repair itself looks fantastic — the bodywork and paint match are excellent, and you would never know the car had been damaged. Having to deal with an accident and insurance is stressful enough, and the team made the repair portion of the experience remarkably easy. I truly appreciate the quality of the work and the customer service I received and would absolutely recommend this location.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great shop!

Repair Quality

Great paint match and it look like new to ne a 21 year old car.

Customer Service

Both people I dealt with were great to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have my experience with friends about how pleased I was with Gerber.

Repair Quality

I can truthfully say this was the best experience I have ever had with a body repair!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding work, professional, helpful and friendly people! You have earned a return customer.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I wouldn’t trust anyone other than Adrian and his team with my car!

Likely to Recommend

Repair Quality

Car looks great and there was a high level of communication and professionalism during every step of the process.

Customer Service

Adrian and his team are top notch!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was referred to Gerber by LeVon Bowles. Service was EXCEPTIONAL! From one of their own riding to Enterprise with me to communicating the progress of my repair, step by step, to having the patience to wait for me when Enterprise had me running late. I appreciate the patience and understanding Allie Raga and Alan offered and Mara (Martha?, Magda?). Thanks Team!

Likely to Recommend

Repair Quality

The group at Gerber Collision on Hull Street was a delightful experience! Referred by Levon Bowles, i chose to work with them. They were informative of wvery step along the way of my repair. And they were patient to deal with the delays in Enterprise when picking my vehicle up. Thanks Team!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A couple of small items concerned me. I emphasize they were small. 1) the clear protective strips on the right side of car were white not clear like the rest of the car. 2)There was a small chip off of right side drivers door. Looks like it was from a small tool. Not sure if it was there before. Again, these are small items.

My Experience

Everyone was very polite, thorough and communicated really really well. Your job on the vehicle is excellent. Thank you so much!

Likely to Recommend

Repair Quality

Manager Adrian called me, being rude and threatening me with legal action. You guys were able to get the job done because GEICO approved every repair that needed to be done. Otherwise, we would not have gone ahead with the repairs. Now you’re getting aggressive with us when this is an insurance dispute. I understand the situation, but there was absolutely no reason to be aggressive or threaten us over the phone, especially when this is the very first time we’ve been told that we might be responsible for the bill. And that’s without even mentioning that the blinking light is still having issues—possibly a fuse problem after you repaired the back of my car.

Customer Service

Manager Adrian called me, being rude and threatening me with legal action. You guys were able to get the job done because GEICO approved every repair that needed to be done. Otherwise, we would not have gone ahead with the repairs. Now you’re getting aggressive with us when this is an insurance dispute. I understand the situation, but there was absolutely no reason to be aggressive or threaten us over the phone, especially when this is the very first time we’ve been told that we might be responsible for the bill.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks like new again. Repair was done quickly. Staff is very professional and efficient, yet friendly. Completely satisfied.

Likely to Recommend

I have and will definitely recommend your company to my friends and family.

Repair Quality

They did a wonderful job of repairing my car. I was very satisfied with their work. They also kept me informed during the process. Very happy

Customer Service

Everyone was very pleasant and informative.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff was friendly, helpful and thorough in the explanation of my quote and completion of the work!!

Customer Service

Everyone was professional and thorough. My rep., Ashley was the best. She is very knowledgeable, professional and answered any questions I had.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very communicative and did a great job with the repair.

Customer Service

Very helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I generally do not make referrals to acquaintances, but if asked for a referral from an acquaintance, I'd mention Gerber

Repair Quality

My car repair was handled very smoothly, my only issue was the inconvenience of your location for me.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

It looked brand new I love how great it looks thank you again

1 - 20 of 407

Nearby Gerber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Midlothian  |  23112