Caliber - Midlothian - Grove Rd

4.8 (4,148reviews)
96%
736 Grove Rd,  Midlothian,  VA  23114

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,148)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was also a strong point, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were repeatedly commended. A few customers noted areas for improvement, including occasional delays, missed promise dates, and minor oversights in repair completeness, as shared directly in their feedback.
Select to learn more
"Bodywork is very poor. The damaged panel is still wavy and you can see the underlying dents. Fender next ..." Read more
"My red mini cooper that was hit on the passenger side back door looks brand new. The technician is a perfectionist, ..." Read more
"I was extremely satisfied by Cariber Collision. Their customer service is impeccable. I was informed regularly about the progress of the ..." Read more
"Repair was well done. However, during repair the back of the car got scratched. We noticed it when picking ..." Read more
"Communication was phenomenal never a moment I had to call or reach out via text to check on the updates ..." Read more
"Better staffing and communication. They only sent me text updates when they were utterly failing on delivery."
"I appreciate your companys efficiency, attn to detail and communication. Thank you!"
"The constant texting and communication was wonderful. I loved being updated and never had to reach out ..." Read more
"Quality of repair is impressive. Daily updates on the repair process is something I didnt expect, and establishes the principle of excellence."

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I already have.

Repair Quality

We were kept well-informed about the status of the repair throughout the entire process. The work was completed sooner than originally advised which was very nice. We were satisfied with the work. We are grateful.

Customer Service

Jason was great - knowledgeable, friendly, competent, etc.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

They were very professional, listened to my concerns, and kept me up to date with where my car was in the repair process.

Customer Service

The were friendly and caring with my concerns. And again kept me up to date with the process

My Experience

Timely, professional, and well done. Very happy!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I had a great experience with Caliber. They were attentive, friendly, and very communicative throughout the process of getting my vehicle fixed.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

My Experience

Completely satisfied with my car repair, customer service and customer communication were excellent. Would highly recommend this repair shop

Likely to Recommend

Repair Quality

Great communication great repair job cannot say enough good about caliber

Customer Service

Returned Clean

My Experience

My only complaint, they removed the Antenna and the items in my console, but,did not replace them. No real biggie, thought I would mention it.

My Experience

Easy to make an appointment; regular status updates on progress of repairs. My Yukon looks great! Thank you!

My Experience

Hood does not lineup correctly. And it took about a month for the repair.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Caliber did an excellent job keeping me updated on the status of my vehicle. The work they did looks great and you can’t tell at all I had work done on the vehicle.

My Experience

Great service. Wonderful customer support. I would definitely recommend Caliber for any repairs.

Likely to Recommend

Repair Quality

Customer Service

Great service.wonderful staff and customer service. I would recommend Caliber to anyone needing repairs

My Experience

This was my first time caliber did an Amazing job recommend them to anybody

Likely to Recommend

Recommend to anybody

Repair Quality

Caliber did an excellent job in repairing my car very please with the outcome

Customer Service

Satisfy

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Did a great job and was really efficient and communicative about the speed.

My Experience

I received great, consistent communication from the Caliber team. They provided great customer service!

Likely to Recommend

Repair Quality

Customer Service

Excellent!

Returned Clean

My Experience

The progress updates were very helpful and frequent. Quality of work looks great.

Likely to Recommend

Repair Quality

Communication was great. Any delay in service was explained and I was notified quicky

Customer Service

Returned Clean