Caliber - Richmond - Chippenham Square
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
There are numerous issues that needed to be resolved, with no response. • System calibrations still need to be performed. • Parts missing in front bumper area where fog lights would be. • Screws missing from front bumper/fender well area. • License plate installed in wrong area and needs trim strip that’s been damaged replaced again. • Frontend vibrating/rattling when driving now. • Keyless lock/unlock not working properly. • Right side tire continuously leaking air. Advised this before repairs began. • Check engine light/MIL. Advised of this before repairs began. • Requested a copy of the pre-repair and post-repair diagnostic scans you are required to perform. None received.
Customer Service - 2.5/5.0 -
Have not responded to email about issues.
My Experience - 5.0/5.0 -
Friendly knowledgeable staff. Very timely updates and service.
My Experience - 5.0/5.0 -
GREAT communication! Only downside was when I got my car back to drive home my tires were extremely low (24 instead of 35) and it would have been nice to not get my car back like that but otherwise service was great
My Experience - 5.0/5.0 -
The whole group were very professional from the beginning to the end. They kepted me informed each day. The experience was excellent and should I need ant repairs to my car, I would come back.
My Experience - 5.0/5.0 -
Even checked my tires to make sure everything was ok
My Experience - 5.0/5.0 -
People are great, repairs are great, updates as to completion are critical.
My Experience - 5.0/5.0 -
Katherine Kephart was the best, she went beyond for me,kept me informed and was done with the work in a speedy time. 100% satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everything of my body work was very nice and satisfied the employees treated me very well and I really appreciate what they did is going above and beyond duty of work and I thank you from the bottom of my heart Miss rice and family truly be blessed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I have already spoken to a representative about my dissatisfaction with the experience. The repairs took almost 6 weeks instead of the originally estimated 2. Multiple times I was told that the repairs were almost complete, only to then have the estimated date pushed out further. I understand there were quality problems, but to me that means there’s a bigger issue to solve if the repairs are being done poorly the first time around.
Likely to Recommend - 5.0/5.0 -
Quality repair and excellent customer service
Repair Quality - 5.0/5.0 -
Very pleased with the quality of the repairs- my car looks fantastic!!
Customer Service - 5.0/5.0 -
They provided clear communication on a regular basis
My Experience - 5.0/5.0 -
Everyone on the CC team were outstanding, from original quote, to customer check-in to delivery of the finished result. No nonsense, friendly, professionalism exhibited throughout the process made this a most pleasant experience, one which I will tell others about and cement my loyalty to this business. A special shout-out to the body/paint pros that did an amazing job !
My Experience - 0.0/5.0 -
communication was severely lacking. the estimator, Katie, was so incredibly unprofessional that it would almost be funny under different circumstances. won’t be returning to this location, have heard better reviews from the Hull St. location so will be going there if I ever need to use a collision center again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have used Caliber Collision multiple times and have been completely satisfied except for things out of their control.
Repair Quality - 5.0/5.0 -
The car looks great and you can't tell it was ever damaged
Customer Service - 5.0/5.0 -
Kaitlyn went above and beyond my expectations. At no fault of her own due to backorder issues and lack of communication from dealers and vendors, she made sure I was kept informed throughout the repair process the entire 31 days without my vehicle. And if she wasn't in the office, she made sure someone else communicated with me.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My experience has not been a good experience, I was to pick my truck up 3 times and was unable to due to unsatisfactory body work and paint. I was then put out of the rental to receive my truck back from caliber where it still have damaged doors and the paint job is ridiculous. I reached out to travelers and it’s been a week now that I’m awaiting the situation to be escalated and still no response from neither Travelers or Caliber. I’m not a satisfied customer and my patience is running low
Customer Service - 2.5/5.0 -
Communication through text was prompt