Caliber - Richmond - Midlothian
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great job super friendly!
Customer Service - 4.5/5.0 -
Nice and friendly people.
My Experience - 5.0/5.0 -
Thank you so much, my car looks great!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much, it looks almost as good as new, 19 years ago….. thank you, I fell back in love with my car!!!!!!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work and experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
😃everything was great thank you guys
Customer Service - 5.0/5.0 -
😃everything was great thank you guys
My Experience - 5.0/5.0 -
Awesome work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
In my experience, it’s rare to have service technicians treat new customers with more care than traditional, civility and politeness. My interaction with the caliber staff move beyond that, because I was treated to the staffs time, care and concern that it was above and beyond expectations. From the moment I walked into the door, staff was engaging and kind. It’s rare that one finds oneself in the uncomfortable situation which follows an auto accident, and finds himself comfortable with the process of its resolution. This is particularly true, I came to find, for an auto accident that occurs out of state and outside my usual comfort zone. The entire staff that I came into contact with was attentive, compassionate, and professional throughout our interactions. And upon returning my car, they proved beyond their humanity. They were true magicians. Their work was amazing. It’s rare to find the combination of true professional technicians, and humanist operating under the same roof. Caliber collision proves their exceptions to every rule.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Consistent communication was helpful. Although some were very generic and not at all specific to my particular repairs. Example: "Repairs are coming along nicely"
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Provided excellent customer service, guided me through the process, kept me informed, assisted with questions. I am happy with body work and overall service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The headlights looks horrible and are not aligned. I asked why they look the way they looked. The one had bubbling on the top and the other one was full of condensation (my new car has never looked like that, and I’ve got pictures from when the minor fender bender occurred) - it wasn’t repaired so I asked to speak with the manager (what a joke) he was basically was like it’s not a part of the damage so if you think it is, i’m not paying for it so you’ll have to prove it, he was just a nasty individual. I said it was addressed. The girl pointed at the light and said it would be replaced. The repair took longer than I was supposed to apparently according to the rental company therefore, the rental went over almost $800 of what was allotted to which I was charged and I have communication saying that they got got the bumper in, but there was a problem with eclipse then they got another one, but they painted it the wrong color. Meanwhile, the repair just dragged out longer and longer with results that are less than subpar. My car had been in the shop for over four weeks when I drop the car off. All four of my tires were perfectly intact at the time of pick up a warning light was on the - said the tire was flat. I mentioned it to the technician looked at me like I was stupid and just shrugged her shoulders. I went to Discount Tire to check that flat tire warning. They said it was definitely a fresh puncture. There’s no way it would’ve been sitting that way for a month so the damage was incurred while at the shop yet they won’t take ownership that they caused the damage damaged and assist with replacing the tire as now I have to buy a new one because the NEWLY fresh metal puncture is in the sidewall. It was a terrible experience and was not a quality repair by any means!!!! I feel like I’m forced to reach out to and seek assistance - I’m taking it to the dealership to have it assessed as this horrible situation needs to be escalated further.
My Experience - 5.0/5.0 -
Great work guys. Only issue I had was that the only way I knew my car was ready was through enterprise. No one gave me a call saying my car was ready to be picked up.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and very knowledgeable staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The truck looks great! The service was pleasant and friendly. Great people work there. I never enjoyed interacting with people at a car repair shop as I did there. Great Staff! Shot out to Wes!