Hamel Bros. Service, Inc.

4.9 (1,505reviews)

100%

(978) 458-8888

157 Pawtucket Blvd, Lowell, MA 01854

100%

See Photos

157 Pawtucket Blvd
Lowell, MA 01854

Get Directions Website Email

About Hamel Bros. Service, Inc.

See Photos

157 Pawtucket Blvd
Lowell, MA 01854

Get Directions Website Email

In operation 66 years.

Hamel Bros Service was established in 1960 as a family owned and operated collision and general repair facility which is currently being operated by the third generation of family. Our collision and service centers are known for their expertise, honesty, and stellar service. Here at Hamel Bros, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level and combine exceptional skill and auto repair knowledge. We invest in the latest advanced technology and techniques to insure that your vehicle is repaired properly. We at Hamel Bros appreciate all of our customers, whether they are repeat or new to us and promise to repair your vehicle as if it were one of our own.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 4:00 pm
Tue	7:30 am - 4:00 pm
Wed	7:30 am - 4:00 pm
Thu	7:30 am - 4:00 pm
Fri	7:30 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Honda

I-Car

Call

Website

Reviews (1,505)

Sort By:
Newest
Rating

1,373 Customers Rated

5 Stars

83.8% Complete

(1261)
4 Stars

5.3% Complete

(80)
3 Stars

1.1% Complete

(16)
2 Stars

0.3% Complete

(5)
1 Star

0.1% Complete

(2)
< 1 Star

0.6% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The level of communication was frequently highlighted as a standout strength, with customers appreciating regular phone calls, texts, and email updates throughout the repair process. Timeliness was also well-received, with several customers noting their vehicles were completed ahead of schedule. Customers described the overall experience as professional, friendly, and stress-free. A few customers noted minor areas for improvement, including occasional delays beyond the estimated completion date, a rare instance of a change in deadline not being communicated, and one mention of a post-repair issue that was promptly resolved at no additional cost. Overall, the feedback reflects a strong pattern of customer satisfaction and high likelihood of repeat visits and referrals.

Select to learn more

Service Quality
Timeliness
Communication

"... Brothers for repairs and couldnt be more pleased. The made the process so easy as soon as I called. They kept constant communication with me about updates. ..." Read more

"Hamel Bros went above and beyond when fixing my car. Very good communication and very friendly people. ..." Read more

"Fantastic, very nice professional employees and they did a great job fixing my vehicle."

"The repairs completed are amazing and look perfect, they were informative and pleasant working with. ..." Read more

"Everything looks perfect. Wonderful work!"

"... told approximately 1.5 weeks to 2 weeks for repairs. It was ready in a week Very Happy" Read more

"Great job. Car was done and ready a day ahead of the schedule. I would definitely return and recommend everyone ..." Read more

"It was ready earlier than promised"

"Was a few days longer … Still waiting for parts .."

"It was done a few days past the day it said it would be but it was acceptable!"

"... The made the process so easy as soon as I called. They kept constant communication with me about updates. I felt and was in good hands. Couldnt recommend more." Read more

"You guys were great with communication and the work on the car looks perfect"

"I received frequent phone calls and text messages"

"Change in deadline was not communicated"

"We were updated several times along the process"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Brothers for repairs and couldnt be more pleased. The made the process so easy as soon as I called. They kept constant communication with me about updates. ..." Read more

"Hamel Bros went above and beyond when fixing my car. Very good communication and very friendly people. ..." Read more

"Fantastic, very nice professional employees and they did a great job fixing my vehicle."

"The repairs completed are amazing and look perfect, they were informative and pleasant working with. ..." Read more

"Everything looks perfect. Wonderful work!"

"... told approximately 1.5 weeks to 2 weeks for repairs. It was ready in a week Very Happy" Read more

"Great job. Car was done and ready a day ahead of the schedule. I would definitely return and recommend everyone ..." Read more

"It was ready earlier than promised"

"Was a few days longer … Still waiting for parts .."

"It was done a few days past the day it said it would be but it was acceptable!"

"... The made the process so easy as soon as I called. They kept constant communication with me about updates. I felt and was in good hands. Couldnt recommend more." Read more

"You guys were great with communication and the work on the car looks perfect"

"I received frequent phone calls and text messages"

"Change in deadline was not communicated"

"We were updated several times along the process"

Amber (Honda owner) reviewed 8/6/26

Very amazing work done very good communication. This company is wonderful.

David (Jeep owner) reviewed 8/3/26

everyone.

nice work and nice people.

very helpful.

Sallie (Volvo owner) reviewed 7/30/26

Lisa (Honda owner) reviewed 7/28/26

Danielle (Honda owner) reviewed 7/20/26

Beautiful job as always.

Betty (Kia owner) reviewed 7/20/26

Sheila (Honda owner) reviewed 7/16/26

Fabulous service and staff - I put a review on your website and on Facebook. Thank you SO much

I highly recommend Hamel Brothers

They were simply fabulous !

Highly recommend them

Thomas (Kia owner) reviewed 7/6/26

You guys were great with communication and the work on the car looks perfect

Great work

Consistent and clear communication

Christine (Chevrolet owner) reviewed 6/25/26

Christine (Jeep owner) reviewed 6/5/26

James (Jeep owner) reviewed 6/1/26

To (Mini owner) reviewed 5/27/26

Sainath (Jaguar owner) reviewed 5/21/26

Dylan (Honda owner) reviewed 5/21/26

Kailey (BMW owner) reviewed 5/14/26

Sasitorn (Honda owner) reviewed 5/14/26

Constance (Buick owner) reviewed 5/12/26

Satisfaction!!

Way to go !!

Very dependable, greatly appreciated the work well done !

Nancy (Chevrolet owner) reviewed 5/11/26

David (Kia owner) reviewed 5/8/26

My repairs were great, like the first time I took my car off the lot. Thank you!

Kelly (Volkswagen owner) reviewed 5/4/26

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Hamel Bros. Service, Inc.

About Hamel Bros. Service, Inc.

Reviews (1,505)

1,373 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean