Hamel Bros. Service, Inc.

4.9 (1,521reviews)
100%
157 Pawtucket Blvd,  Lowell,  MA  01854

In operation 66 years.

Hamel Bros Service was established in 1960 as a family owned and operated collision and general repair facility which is currently being operated by the third generation of family. Our collision and service centers are known for their expertise, honesty, and stellar service. Here at Hamel Bros, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level and combine exceptional skill and auto repair knowledge. We invest in the latest advanced technology and techniques to insure that your vehicle is repaired properly. We at Hamel Bros appreciate all of our customers, whether they are repeat or new to us and promise to repair your vehicle as if it were one of our own.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:00 pm
Tue 7:30 am - 4:00 pm
Wed 7:30 am - 4:00 pm
Thu 7:30 am - 4:00 pm
Fri 7:30 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (1,521)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication through calls, texts, and emails throughout the repair process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The welcoming, professional, and friendly atmosphere is frequently mentioned, and many customers are repeat visitors who enthusiastically recommend the shop to family and friends. A few customers noted occasional delays due to parts availability and wished for more proactive updates on timeline changes, while one mentioned a minor issue upon vehicle return that was promptly resolved at no cost.
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"... Brothers for repairs and couldnt be more pleased. The made the process so easy as soon as I called. They kept constant communication with me about updates. ..." Read more
"Hamel Bros went above and beyond when fixing my car. Very good communication and very friendly people. ..." Read more
"Everything looks perfect. Wonderful work!"
"The repairs completed are amazing and look perfect, they were informative and pleasant working with. ..." Read more
"The car looks amazing, there's no sign it was damaged, was washed and completely cleaned when I received ..." Read more
"... very quick and easy 2nd Dropping off the car w key.I was told approximately 1.5 weeks to 2 weeks for repairs. It was ready in a week Very Happy" Read more
"Great job. Car was done and ready a day ahead of the schedule. I would definitely return and recommend everyone ..." Read more
"Amazing work done on my car! They said it would take about 10 days and they got it done in a week. They set up rental pick up and drop off ..." Read more
"Hamel Bros were very good to work with. They communicated well throughout the process and completed the job ahead of time"
"There were a few issues they ran into after the initial eta"
"Customer service and communication were second to none. Very friendly. Made things very easy for me."
"... The made the process so easy as soon as I called. They kept constant communication with me about updates. I felt and was in good hands. Couldnt recommend more." Read more
"You guys were great with communication and the work on the car looks perfect"
"Very amazing work done very good communication. This company is wonderful."
"Change in deadline was not communicated"

Likely to Recommend

Repair Quality

Took a long time (15 days0 and they didn't fix the unlocked hood warning light. The actual repairs were fine.

Customer Service

very friendly and quick

Returned Clean

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Repair Quality

One of the headlights looks like it doesn’t exactly fit in the bumper. But everything else was great.

Customer Service

Very nice and helpful

Returned Clean

My Experience

Dawn was fantastic, kept me in the loop about status and went above and beyond helping me get a rental car. Thank you.

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Repair Quality

Customer Service

Returned Clean

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Very very likely

Repair Quality

Hamel Brothers is the BEST. The work they do is amazing. The staff is so kind and helpful - always smiling and happy Thank you All Dianne Aucoin

Customer Service

Excellent customer service

Returned Clean

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Returned Clean

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Repair Quality

My car looks beautiful again

Customer Service

The employees were super nice and helpful with everything and my car was kept nice and clean inside which is always great

Returned Clean

My Experience

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Returned Clean

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Returned Clean

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I would refer a friend or family member.

Repair Quality

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Returned Clean

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My Experience

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They work so well with my car the even cleaned my car the out come was amazing I really appreciate it

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Returned Clean

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Customer Service

Very amazing work done very good communication. This company is wonderful.

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everyone.

Repair Quality

nice work and nice people.

Customer Service

very helpful.

Returned Clean

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Returned Clean