Performance Plus Autobody Inc.

5.0 (1,564reviews)
100%
113 Congress St,  Lowell,  MA  01852

In operation 31 years.

Performance Plus Auto Body is a PPG certified Collision Center and uses a paint refinish system made by PPG, the world leader in automotive finishes.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,564)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding professionalism, friendliness, and a welcoming atmosphere. Communication stands out as a major strength, with customers appreciating frequent updates via calls and texts throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also valued the complimentary interior and exterior cleaning. A few customers noted minor areas for improvement, including an oil change reminder not being reset, a slight interior cleanliness concern, and an alignment issue, though these were resolved promptly and professionally.
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"I received my car and the craftsmanship is impeccable. Truly top-tier service from start to finish — it looks brand new."
"Amazing work! The color match is perfect, and the repair looks flawless, its completely back to how it was before. Customer service was excellent as well; the ..." Read more
"... did the repairs quickly and I got the car back and it was like I had a brand new car right off the lot. They had great communication and transparency throughout ..." Read more
"The areas that were repaired looked brand new, as if no accident had occurred."
"Performance Plus did a remarkable job restoring my vehicle to its original state and their customer service was great— thoroughly ..." Read more
"2 days earlier than promised!"
"Very timely repair and done earlier than expected without compromising on the results!"
"Truck came out great and was returned super clean! Project was a quick turn around which was amazing. 5 stars!"
"Excellent job and finished way ahead of schedule."
"Earlier than expected!"
"... Everyone was very professional and efficient! The weekly updates on my cars progress were very helpful!! Thank you all very much!!" Read more
"Performance plus were great to work with. They provided great communication and timely updates on the repairs. I would highly recommend them."
"Excellent communication every step of the wayto me AND the insurance"
"Communicates exceptionally well! Always updated."
"1010 experience with Performance Plus , communication was great and service was great. Definitely have my business"

My Experience

Great work, good communication, and finished my job a day early! My car looks brand new!

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Awesome job! Thanks for keeping us in the loop on the details of the insurance claim and for fixing our lugnuts as a bonus

Customer Service

Returned Clean

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Customer Service

I am very happy with the Wark and the people who work here. Top notch service and communication. The body work came out great and it was so nice to have the car cleaned inside & out.

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Repair Quality

Kept me informed from beginning to end while my car was being worked on and completed.

Customer Service

Returned Clean

My Experience

Bob went above and beyond to get my car repaired and keep me in the loop throughout the entire process! I will highly recommend you to everyone that needs a vehicle repaired. Thank you so much for your phenomenal service!

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Repair Quality

My car looks absolutely amazing! Bob went above and beyond to help me, he kept me in the loop throughout the process. I can’t say enough about how happy I am and professionalism shown to me! I went to Performance Plus because of my son-in-laws great experience with you and I will definitely recommend you to everyone I know.

Customer Service

In previous comments

Returned Clean

Likely to Recommend

Yes I would

Repair Quality

Fast, reliable and great service

Customer Service

Great communication

Returned Clean

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I believe this is the 3rd time we used Performance and there never has been a problem

Repair Quality

The areas that were repaired looked brand new, as if no accident had occurred.

Customer Service

I was always timely informed about how the repairs were progressing and the estimated completion date.

My Experience

Always the best!!!!

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Always do

Repair Quality

Fabulous!

Customer Service

The absolute best

Returned Clean

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Great service!

Customer Service

Great service!

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Repair Quality

Best shop I’ve ever used before. Went to bat with me against the insurance company when they tried to play games and made sure things got done. They did the repairs quickly and I got the car back and it was like I had a brand new car right off the lot. They had great communication and transparency throughout the entire process. Any work I need done in the future I’ll be coming back.

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Returned Clean

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Recommended my cousin for body work there recently. So would def recommend them again in the future.

Repair Quality

Customer Service

Highly satisfied. Bob did an excellent job providing customer service.

Returned Clean

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Repair Quality

Fantastic work. Car looks brand new all repaired and clean. I highly recommend Performance Auto Body in Lowell, MA. If you want the best people taking care of your vehicle, they are the shop to call. -Kathy

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Returned Clean

My Experience

Very clear process, easy to work with, very communicative.

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Returned Clean

My Experience

I was extremely happy with the work they performed. They kept us informed on the progress of the repair which was very important. Their handling of the paperwork with the insurance company was advantageous and a big relief it went smoothly and was transparent. Kudos to Performance Plus!

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Repair Quality

The repair work looks great.

Customer Service

Great job. Bob kept me updated the entire time. And did a fantastic job working with the insurance company

Returned Clean

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Very satisfied with the work .

Repair Quality

Very professional and answered all my questions. They kept me updated on the work that was being done on my car.

Customer Service

Very professional

Returned Clean