Performance Plus Autobody Inc.

5.0 (1,577reviews)
100%
113 Congress St,  Lowell,  MA  01852

In operation 31 years.

Performance Plus Auto Body is a PPG certified Collision Center and uses a paint refinish system made by PPG, the world leader in automotive finishes.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,577)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and going above and beyond expectations. Regular progress updates via calls and texts were highlighted as a standout feature, keeping customers informed and stress-free throughout the repair process. Timeliness was a recurring positive theme, with numerous vehicles completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A few customers noted minor areas for improvement, including an oil change reminder not being reset and occasional interior cleanliness concerns, as mentioned directly in their feedback.
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"I received my car and the craftsmanship is impeccable. Truly top-tier service from start to finish — it looks brand new."
"Amazing work! The color match is perfect, and the repair looks flawless, its completely back to how it was before. Customer service was excellent as well; the ..." Read more
"... did the repairs quickly and I got the car back and it was like I had a brand new car right off the lot. They had great communication and transparency throughout ..." Read more
"The areas that were repaired looked brand new, as if no accident had occurred."
"Excellent work and attention to detail."
"2 days earlier than promised!"
"Very timely repair and done earlier than expected without compromising on the results!"
"Excellent job and finished way ahead of schedule."
"Truck came out great and was returned super clean! Project was a quick turn around which was amazing. 5 stars!"
"Great work, good communication, and finished my job a day early! My car looks brand new!"
"From the initial filing of the claim to completion, communication was great."
"Communicates exceptionally well! Always updated."
"... extremely happy with the work they performed. They kept us informed on the progress of the repair which was very important. Their handling of the paperwork with the insurance ..." Read more
"Excellent communication every step of the wayto me AND the insurance"
"1010 experience with Performance Plus , communication was great and service was great. Definitely have my business"

My Experience

The work was completed early, and done right. Old school service goes a long way! They really know how to treat the customer. Can’t recommend them highly enough.

Likely to Recommend

Repair Quality

An absolute pleasure to work with

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I highly recommend performance plus Bob was very helpful and easy to work with He and his team went above and beyond to help me Thank you very much!!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Job well done. Crew is terrific

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Performance Plus was professional from the very beginning, keeping my updated throughout the whole process when I picked up my car it looked brand new!! Highly recommend performance plus for all car repairs

Customer Service

Returned Clean

Likely to Recommend

George and Bob were very pleasant to work with.

Repair Quality

Performance did a great job with the repairs! There was a flaw on the new grille that was installed but that was from the factory.

Customer Service

Very nice staff!

Likely to Recommend

Overall, I would trust PP to work on any of my vehicles again in the future. Their work is top notch.

Repair Quality

The bodywork came out flawless! Definitely the work of an artist. Didn’t give it a 10 because I had clear coat overspray on my windshield. Otherwise, excellent work.

Customer Service

The service was great and they set the proper expectations from the beginning. We missed a few follow ups but that is negligible.

Returned Clean

Likely to Recommend

I always recommend them

Repair Quality

Looks brand new

Customer Service

Amazing! Super nice, very honest, fast and they do an absolutely amazing job!

My Experience

Performance Plus fixed my car like new. They handled everything with the insurance company and I had my car back sooner than I thought.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Highly recommended, quality work, honest communication, and a team that truly goes above and beyond. Added bonus, George and Bob are great to talk to, always ready with funny life stories that make the whole experience human and easy :o)

Repair Quality

Flawless!

Customer Service

Performance Plus Auto Body is AMAZING! My Mazda CX5 was rear-ended with over $13K in damages - and these guys brought it back to life like absolute pros. George and Bob kept me informed every step of the way and even finished extra work I'd been putting off!! Great people, great energy, flawless work... and the fish tank in the lobby is the coolest bonus. This shop goes above & beyond. Highly recommended!

My Experience

Job well done ! Thank you High quality repair on my vehicle. Highly recommend Performance Plus for your repair service needs.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great work, good communication, and finished my job a day early! My car looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Awesome job! Thanks for keeping us in the loop on the details of the insurance claim and for fixing our lugnuts as a bonus

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I am very happy with the Wark and the people who work here. Top notch service and communication. The body work came out great and it was so nice to have the car cleaned inside & out.

Likely to Recommend

Repair Quality

Kept me informed from beginning to end while my car was being worked on and completed.

Customer Service

Returned Clean

My Experience

Bob went above and beyond to get my car repaired and keep me in the loop throughout the entire process! I will highly recommend you to everyone that needs a vehicle repaired. Thank you so much for your phenomenal service!

Likely to Recommend

Repair Quality

My car looks absolutely amazing! Bob went above and beyond to help me, he kept me in the loop throughout the process. I can’t say enough about how happy I am and professionalism shown to me! I went to Performance Plus because of my son-in-laws great experience with you and I will definitely recommend you to everyone I know.

Customer Service

In previous comments

Returned Clean

Likely to Recommend

Yes I would

Repair Quality

Fast, reliable and great service

Customer Service

Great communication

Returned Clean

Likely to Recommend

I believe this is the 3rd time we used Performance and there never has been a problem

Repair Quality

The areas that were repaired looked brand new, as if no accident had occurred.

Customer Service

I was always timely informed about how the repairs were progressing and the estimated completion date.