Performance Plus Autobody Inc.

5.0 (1,548reviews)

100%

(978) 446-7800

113 Congress St, Lowell, MA 01852

100%

See Photos

113 Congress St
Lowell, MA 01852

Get Directions Website Email

About Performance Plus Autobody Inc.

See Photos

113 Congress St
Lowell, MA 01852

Get Directions Website Email

In operation 31 years.

Performance Plus Auto Body is a PPG certified Collision Center and uses a paint refinish system made by PPG, the world leader in automotive finishes.

Services

Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 4:00 pm
Tue	8:00 am - 4:00 pm
Wed	8:00 am - 4:00 pm
Thu	8:00 am - 4:00 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,548)

Sort By:
Newest
Rating

1,232 Customers Rated

5 Stars

73.9% Complete

(1144)
4 Stars

4.7% Complete

(72)
3 Stars

0.4% Complete

(6)
2 Stars

0.3% Complete

(5)
1 Star

0.1% Complete

(2)
< 1 Star

0.2% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional service quality, with vehicles looking brand new after repairs and impeccable craftsmanship. Communication stands out as a major strength, with regular text and email updates keeping customers informed throughout the repair process. The team is frequently described as professional, courteous, and welcoming, going above and beyond expectations. Timeliness is another highlight, with many repairs completed ahead of schedule, often days earlier than promised. Customers appreciate the thorough cleaning service, receiving vehicles cleaner than when dropped off. The shop demonstrates excellent customer service by accommodating special requests, handling insurance communications, and even providing transportation assistance. Multiple customers express strong loyalty, stating they would return for future needs and highly recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"I received my car and the craftsmanship is impeccable. Truly top-tier service from start to finish — it looks brand new."

"Amazing work! The color match is perfect, and the repair looks flawless, its completely back to how it was ..." Read more

"Excellent job as always! I am an extremely picky person and these guys hit the mark time and time again!"

"Beautiful repair! Car looks brand new, and they were kind enough to fix up some of the cosmetic issues ..." Read more

"Performance Plus did a remarkable job restoring my vehicle to its original state and their customer ..." Read more

"2 days earlier than promised!"

"When over 6 days early!!"

"Very timely repair and done earlier than expected without compromising on the results!"

"Yes, Nearly five days early, which saved me the cost of a second week rental."

"Received it earlier than was told!"

"They sent text message updates constantly, eliminating the need for constant phone calls back and forth."

"From the initial filing of the claim to completion, communication was great."

"Communicates exceptionally well! Always updated."

"... Honest estimate, timely delivery and quality work. Loved the continuous updates, always how the work was going." Read more

"The car looks brand new, the shop was very communicative, all in all a 1010 experience."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I received my car and the craftsmanship is impeccable. Truly top-tier service from start to finish — it looks brand new."

"Amazing work! The color match is perfect, and the repair looks flawless, its completely back to how it was ..." Read more

"Excellent job as always! I am an extremely picky person and these guys hit the mark time and time again!"

"Beautiful repair! Car looks brand new, and they were kind enough to fix up some of the cosmetic issues ..." Read more

"Performance Plus did a remarkable job restoring my vehicle to its original state and their customer ..." Read more

"2 days earlier than promised!"

"When over 6 days early!!"

"Very timely repair and done earlier than expected without compromising on the results!"

"Yes, Nearly five days early, which saved me the cost of a second week rental."

"Received it earlier than was told!"

"They sent text message updates constantly, eliminating the need for constant phone calls back and forth."

"From the initial filing of the claim to completion, communication was great."

"Communicates exceptionally well! Always updated."

"... Honest estimate, timely delivery and quality work. Loved the continuous updates, always how the work was going." Read more

"The car looks brand new, the shop was very communicative, all in all a 1010 experience."

Sullivan (Lincoln owner) reviewed 7/31/26

Joseph (Kia owner) reviewed 7/27/26

Roberta (Ford owner) reviewed 7/27/26

I was extremely happy with the work they performed. They kept us informed on the progress of the repair which was very important. Their handling of the paperwork with the insurance company was advantageous and a big relief it went smoothly and was transparent. Kudos to Performance Plus!

The repair work looks great.

Great job. Bob kept me updated the entire time. And did a fantastic job working with the insurance company

Sandra (Honda owner) reviewed 7/20/26

Very satisfied with the work .

Very professional and answered all my questions. They kept me updated on the work that was being done on my car.

Very professional

David (Jeep owner) reviewed 7/20/26

Nicolle (Jeep owner) reviewed 7/20/26

Ann (Subaru owner) reviewed 7/13/26

Excellent experience!! Everyone was very professional and efficient! The weekly updates on my car’s progress were very helpful!! Thank you all very much!!

They are a very good auto shop to work with

Excellent!!

Excellent work !! Very knowledgeable and caring shop

Gregory (Genesis owner) reviewed 7/6/26

terrific work great service

James-Wright (Kia owner) reviewed 7/6/26

Friendly, competent staff. Easy to work with. George and Bob worked directly with the insurance company making the experience seamless to us. They even made arrangements with a car rental service for us. Easy peasy… I highly recommend Performance Plus for car repair needs.

Very satisfied would highly recommend

Great job done! Thorough and professional

Great customer service by George and Bob. Keeping us up to date thru the repair process

Annette (Mazda owner) reviewed 7/1/26

Everyone was extremely nice and very helpful. The repairs went fast and Bob kept me up to date on the progress. I was able to pick my car up in the evening, which was very convenient. Thank you so much for cleaning my car, it was overdue, that was beyond my expectations. Thank you

Steven (Nissan owner) reviewed 6/26/26

Would be happy to recommend them to anyone who needed their services.

Awesome work. This company is the best!!

Bob and George are the best!

James (Audi owner) reviewed 6/25/26

Excellent work and attention to detail.

David (Toyota owner) reviewed 6/18/26

I'm already did

I received the truck back cleaner than when I dropped it off

Melvin (Toyota owner) reviewed 6/15/26

Great work and communication through out the process. Will definitely use again.

William (Buick owner) reviewed 6/15/26

Robert (Ford owner) reviewed 6/15/26

I always recommend Performance Plus!!

Great communication from start to finish, my truck came out perfect. I would never use another body shop none can compare!!!

Perfect

Jean (Subaru owner) reviewed 6/12/26

very professional they welcome customers well and provide good service. anyway I got a good service I advise someone to go and you will not regret it.

They're really nice. Keep it up!

Sankarraman (Lexus owner) reviewed 6/8/26

Michael (Toyota owner) reviewed 6/1/26

Overly satisfied performance plus went above and beyond and Bob helped me out so much. Definitely going to be my go to shop if anything happens to my car. Highly recommend

Dan (Audi owner) reviewed 5/30/26

3rd repair I’ve had completed there. Will go back again for sure

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Performance Plus Autobody Inc.

About Performance Plus Autobody Inc.

Reviews (1,548)

1,232 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?