Hanagan's Auto Body, Inc.

4.9 (5,611reviews)
99%
933 Selim Rd,  Silver Spring,  MD  20910
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In operation 67 years.

Hanagan's Auto Body is a third generation owned auto repair facility that has been serving the greater DC area since 1959. We specialize in collision repair, but also provide mechanical services as well.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
Hyundai
I-Car
Infiniti
Kia
Nissan
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Email

Reviews (5,611)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and seamless insurance coordination. Communication stands out as a key strength, with customers appreciating proactive text and phone updates throughout the repair process. Timeliness is frequently highlighted, as repairs are often completed ahead of schedule. A few customers noted they had to follow up for updates, and occasional minor concerns about incomplete repairs were mentioned directly in their feedback. Overall, the shop enjoys strong loyalty, with many customers returning over years or decades and enthusiastically recommending the business to others.
AI-Generated from reviews written in the last 12 months
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"A+++ IMPECCABLE work. Car looks new. Meticulous attention to detail Hanagan's looks out for the customers' interests ..." Read more
"... after my wife was hit by an uninsured individual. The repair work was excellent as it always is. The car is white pearl in color and is a multi stage ..." Read more
"The staff at Hanagans are professional , efficient , courteous and did a very nice job in replacing my damaged front bumper. I would not ..." Read more
"The staff really went above and beyond with their work and I appreciate everything they have done to accommodate ..." Read more
"Hanagans does stellar work. Car looks as good as new. Also, they are communicative through the process. ..." Read more
"They did the estimate and all the repair work in 3 days! I was expecting 3 weeks. The car looks like new!"
"... Hanagans. The entire experience was seamless and the repair was completed ahead of schedule. Thank you." Read more
"... offered reliable, trustworthy, and timely service. They gave a 3 day estimate for my repair and finished in a day and a half" Read more
"... a great job. Very friendly and easy to work with. My car was done a week sooner than they promised." Read more
"The job was completed in a.little over 1 day instead of the 2 days promised..I would recommend you guys to anyone Thanks for ..." Read more
"... perfectly fixed. Hanagans completed the fix on time. Communication about the progress and pick-up was consistent and clear. Great job!" Read more
"Thank you for keeping me informed via text as to the progress and expected date of completion. The car repair looks ..." Read more
"There was a delay with parts, but their communication was the key to a successful acceptance of delays."
"It wasnt a big issue, but I did have to call and ask for updates on when my repair would be ready. Proactive updates would have helped ..." Read more
"Good clear communication on the timing of the work and managed to get it done inspite of the snowmageddon. ..." Read more

My Experience

I appreciated the help and patient guidance in dealing with the insurer and understanding the normal process involved in making a repair under an insurance claim.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From Sean's estimate to the front office staff to the work completed on time as promised, the whole experience was great. Thank you for a job well done.

My Experience

I had a great experience. I really appreciated the clear communication, the swift and ease of making the appointments and of the expert repairs. Staff were all very knowledgeable and competent. It made the whole process much less stressful!

My Experience

My Experience

My Experience

What a fantastic business! Making one of our most dreaded experiences into a party! And everyone that I met was so helpful! Even the owner helped carry my luggage to my Uber and without Julienne I wouldn’t have had an Uber to get me to my train! Aloha and Mahalo, Michele

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job. And I really appreciate that they worked directly with USAA and kept me updated on the progress. And my car was ready two days early! I definitely recommend Hanagan's.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Finished earlier than expected. Looks great. All staff members that I interacted with were friendly and professional. Text updates were appreciated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My expectations were managed appropriately. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

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