Hannabass & Rowe Inc.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Hannabass and Rowe are very professional and take time to explain the issues and their plan to correct them.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Highly recommended.

Repair Quality - 5.0/5.0 -

Totally satisfied with the repairs to my Acura; I would recommend Hannabass as a high quality repair shop!

Customer Service - 5.0/5.0 -

Excellent customer service was provided!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

They did a great job, my car looks like new, got it back when promised, thank you all

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very friendly staff, finished repairs faster than expected. They did a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The repairs were done well. Everyone was courteous and very helpful. We would definitely recommend Hannabass & Rowe.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely! : )

Repair Quality - 5.0/5.0 -

Very satisfied! My experience with Hannabass & Rowe was a smooth transition they kept me informed, updates were on time, staff very professional I will recommend them to anyone. Great job. Thank you! : )

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Communication needs alot of work. I've asked for the owner to call me for the past two weeks. I was told last week he was on vacation. This week, one location said he was back and they would relay the message for him to call me and the other location said he was still on vacation. When I went to pick up my car, nobody there "knew where he was". When I went to pick up my vehicle the first time it was not complete and they claimed they overlooked the issue.

Likely to Recommend - 0.5/5.0 -

If I could select 0 I would

Repair Quality - 0.5/5.0 -

I've already completed this saying I was unsatisfied. I've asked for the owner to contact me, called both locations multiple times and they say they will relay the message. I've never got a returned call. Communication is the biggest downfall with this company!

Customer Service - 1.0/5.0 -

The owners mother was the only respectable person I talked to while he was on vacation. She tried her best to get me updates. Other than that nobody knew what was going on.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I could not possibly be more satisfied

Customer Service - 5.0/5.0 -

Their work is as good as it gets

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Totally happy with my car! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very happy with the professionalism of this company. My car looked fabulous!

Customer Service - 5.0/5.0 -

I was very happy with the professionalism of this company. My car looked fabulous!

My Experience - 0.0/5.0 -

Charging 3 percent to use a debit card when you don’t take checks and no body shows up to a body shop to get their vehicle with a wad of 100 s on them and it is nothing but robbery charging 3 percent more when you are a preferred body shop of Allstate. Rip off

Likely to Recommend - 1.0/5.0 -

They would have to stop charging extra 3 percent of what is really owed

Repair Quality - 1.0/5.0 -

They do real good body work but they running a scam to pay them. They don’t take checks and they tack on 3 percent more to what is owed when you pay with debit card or credit card! Who carries around many hundreds or thousands of dollars in their pockets to avoid another 3 percent! Processing a card fee is maybe a buck and half and not 3 percent of large body shop work. What if appliance places and home furnance and air conditioning places got away with this kind of nonsense?!

Customer Service - 1.0/5.0 -

They charge 3 percent of total Bill MORE when you pickup the vehicle and try to pay with a check or debit card or credit card!!!

My Experience - 0.0/5.0 -

Well don’t understand why all those old car parts were in the back of my car also my engine light was on was not when I left it. Also there was a small place on the right front that was missed

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

The front bumper, although meant to be a genuine GMC part, was substandard. Chrome coating is missing on one side. I do not fault Hannabass & Rowe for this as the manufacturer is GMC. But they should have detected this issue with the bumper and refused to install the part on my truck which they didn't. It was way too visible to miss. It took me a few seconds to detect the fault and so should have Hannabass. I am working with a very nice and professional gentleman Richard to fix this issue. I hope we get it straight.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I was tod it would take one week, and it took two weeks down to last minute. Work did not begin until 3 days after I was was told to leave it. The finished product seems fine, but the process was aggravating.

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

Promised much sooner and should have been so

Customer Service - 4.5/5.0 -

All were friendly

My Experience - 5.0/5.0 -

Very pleased with the service I received. They kept me updated on the status of the repair daily, and finished my car a day early.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My vehicle was repaired correctly and finished sooner than the estimated day.

Customer Service - 5.0/5.0