Hamiltons' Collision Repair Center

4.9 (420reviews)

98%

(540) 387-4456

401 S Colorado St, Salem, VA 24153

98%

See Photos

401 S Colorado St
Salem, VA 24153

Get Directions Email

About Hamiltons' Collision Repair Center

See Photos

401 S Colorado St
Salem, VA 24153

Get Directions Email

In operation 28 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:30 pm
Tue	7:00 am - 5:30 pm
Wed	7:00 am - 5:30 pm
Thu	7:00 am - 5:30 pm
Fri	Closed
Sat	Closed

* Holiday hours may differ.

Call

Reviews (420)

Sort By:
Newest
Rating

419 Customers Rated

5 Stars

92.9% Complete

(390)
4 Stars

4.8% Complete

(20)
3 Stars

0.5% Complete

(2)
2 Stars

1% Complete

(4)
1 Star

0.5% Complete

(2)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise Hamilton Collision for exceptional service quality, with many highlighting the friendly, professional staff and outstanding workmanship that makes vehicles look brand new. Communication stands out as a major strength, with customers appreciating being kept well-informed throughout the repair process. The shop frequently completes work ahead of schedule, with many repairs finished days or weeks early. Customers value the attention to detail, thorough cleaning and detailing services, and the caring, family-oriented approach. Long-term customer loyalty is evident, with many returning for multiple repairs over decades and enthusiastically recommending the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Friendly & caring. Attention to detail."

"I could not imagine a better experience with car repair. Hamilton staff was friendly and courteous. They ..." Read more

"Hamiltons entire staff provides excellent customer service, from start to finish. They kept us informed throughout ..." Read more

"Customer service was exemplary. Other business could learn lessons from Hamilton."

"Perfect Customer Service. They answered all of our questions and took care of the Insurance paperwork for us."

"It was ready 2 weeks early"

"Actually got my truck back before the estimated time to be ready for pick up"

"They projected 3-4 days and it was ready in 2 days"

"Was ready 2 weeks early!"

"It was ready much quicker than the original estimate. Repair was perfect"

"Excellent communication"

"Yes, because it was my sons car and they kept him and me very informed and I really appreciate it. The fact that they kept me involved with the vehicle ..." Read more

"They called numerous times - making sure we stayed informed."

"They called me if they had any questions and responded to all my questions"

"Texted me with progress the entire time they had my vsag"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Friendly & caring. Attention to detail."

"I could not imagine a better experience with car repair. Hamilton staff was friendly and courteous. They ..." Read more

"Hamiltons entire staff provides excellent customer service, from start to finish. They kept us informed throughout ..." Read more

"Customer service was exemplary. Other business could learn lessons from Hamilton."

"Perfect Customer Service. They answered all of our questions and took care of the Insurance paperwork for us."

"It was ready 2 weeks early"

"Actually got my truck back before the estimated time to be ready for pick up"

"They projected 3-4 days and it was ready in 2 days"

"Was ready 2 weeks early!"

"It was ready much quicker than the original estimate. Repair was perfect"

"Excellent communication"

"Yes, because it was my sons car and they kept him and me very informed and I really appreciate it. The fact that they kept me involved with the vehicle ..." Read more

"They called numerous times - making sure we stayed informed."

"They called me if they had any questions and responded to all my questions"

"Texted me with progress the entire time they had my vsag"

Guy (Nissan owner) reviewed 8/10/26

The repair looks great!

Hamilton’s has been great to work with

Thomas (Toyota owner) reviewed 8/10/26

Karen (Toyota owner) reviewed 8/7/26

most definitely would recommend

totally awesome! employees were super and so was work. . could not have asked for a smoother experience

Samantha (Toyota owner) reviewed 8/3/26

Professional servicemen. Convenient scheduling.

Judith (Chevrolet owner) reviewed 7/30/26

Kristen (Jeep owner) reviewed 7/27/26

Billy (Acura owner) reviewed 7/23/26

Barbara (Mazda owner) reviewed 7/20/26

Linda (GMC owner) reviewed 7/16/26

Very Satisfied

Very satisfied.

David (Toyota owner) reviewed 7/6/26

First class personal customer care.Excellent repair work. Don't settle for the rest.Hire the best Hamilton Collision .Salem Va.

Stacey (Jeep owner) reviewed 7/6/26

William (Toyota owner) reviewed 7/2/26

I have already recommended Hamilton’s to friends and family.

We are so pleased with the deer damage repair. Our car looks like it is brand new and the repair was completed so quickly. (Less than 1/3 the original estimate of time to repair ). Employees were all so professional and kept us informed throughout the entire process. Our Insurance was even taken care of by Hamilton’s. They made the entire process so easy for us. Thank you to all the outstanding employees. We have recommended Hamilton’s to all of our friends and relatives.

Perfect Customer Service. They answered all of our questions and took care of the Insurance paperwork for us.

Sarah (Chevrolet owner) reviewed 6/26/26

Randy (Dodge owner) reviewed 6/25/26

Great service

Excellent work on my truck repair

Always keeping me updated on the process

Charles (Subaru owner) reviewed 6/24/26

Only shop We use. Been a customer for 29 years

Extremely satisfied!!

Always great to deal with

Bruce (Nissan owner) reviewed 6/22/26

Connie (Kia owner) reviewed 6/19/26

Michael (Nissan owner) reviewed 6/18/26

Wesley (Honda owner) reviewed 6/18/26

Work done well. Any issues that came up after picking up my vehicle were handled in a timely manner. Very professional. Will recommend to others.

Eduardo (Subaru owner) reviewed 6/15/26

I will recommend the shop to others.

More than satisfied

Very satisfied

Top of reviews

Certified Collision Repair

4.9 958 reviews
1516 W Main St
Salem, VA 24153
Caliber - West Salem

4.5 2,852 reviews
327 S. College Ave
Salem, VA 24153
Hart Motor Co.

4.5 712 reviews
1361 E Main St
Salem, VA 24153

view more shops in: Salem | 24153

It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Hamiltons' Collision Repair Center

About Hamiltons' Collision Repair Center

Reviews (420)

419 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -