Hart Motor Co.

4.5 (712reviews)
92%
1361 E Main St,  Salem,  VA  24153

In operation 89 years.

Hart Motor Company Family owned business that has been the Hart of the Valley since 1937. Our goal is to provide high quality repairs on a timely basis. We are a one stop facility from collision repair, mechanical repairs, and Sales.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (712)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Working with Mike was easy and he was very helpful. However, the automated texts that were sent out were very confusing. They kept giving us dates that were inaccurate or made up, and then we would speak to Mike and he would tell us the real dates that things might be ready. Also because of those text messages, we had to ask for multiple extensions for our car rental.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very friendly and nice to work with.

Customer Service

My Experience

They completed my cars repairs before the estimated date and also fixed everything that needed to be fixed

My Experience

Nice job

My Experience

You guys do an excellent job! Chad is a good representative and resource for your company too!

Likely to Recommend

Repair Quality

Body shop did a fantastic job

Customer Service

Everyone was extremely nice and helpful

Likely to Recommend

Repair Quality

Customer Service

My Experience

Other than the wait for parts, loved the service. Very courteous staff. And car looks great. Thank you to all involved.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Hart went above and beyond to stand by their warranty and the work done was to my satisfaction! Thank you!

Likely to Recommend

Repair Quality

Very professional and keep us informed on the status of vehicle. Also Had the car serviced with oil change, tire rotation and state inspection while there so I would not need to come back for those services.

Customer Service

Likely to Recommend

Repair Quality

They did a botched job and I am very dissatisfied with the job they did .Plus I had to walk down the hill to get my car. They didnt even have the ability to bring it up to me .

Customer Service

Not till my car is fixed where they messed it up . Thanks

My Experience

It was done timely with good communication! They even cleaned my car before giving it back to me!! Excellent service!! Mike was so nice to deal with

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My vehicle was kept entirely too long for the amount of work needed being done. I could barely get any proper communication from the girl who was handling my claim as i called and called multiple times trying to see what was going on with my truck and couldnt get any answer or call back for several days. Them keeping my vehicle for so long and not letting me know what was going on ended up costing me over a thousand dollars with the rental company. They also didnt bother calling you the day it was finally ready; i had to call them.

My Experience

Thanks to Mike Bird great guy to work with. The bumper really looks great. The car wash really made the car look good. thanks

My Experience

Everyone was so helpful. I am very pleased with my SUV repair!!

Likely to Recommend

Excellent work and communication!!

Repair Quality

All the staff were wonderful!! And they even made a temporary repair for me to prevent a loose part from causing an issue before driving a very long trip I needed to take - before all the car parts arrived for the final repair. I am grateful!! The final repair is perfect!! Also, I appreciate the honesty in the cost estimates and final charges!!

Customer Service

Perfect!!