Hansel Auto Group

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I brought my car in on Monday & they said they would try to have it to me by Friday. They did exactly that. All the staff were wonderful, especially Jorge. The car looks fantastic. I only had my car 2 weeks when it was hit. The whole situation was upsetting, but Jorge, Ed, & the staff made it easier. Thank you, Kate

Customer Service - 0.5/5.0 -

Everybody was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am so happy with the repair, the price, and the service. Additionally, I was very surprised and pleased to see that my car had been cleaned thoroughly inside and out! Thank you!

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I received this email but my vehicle is still being repaired.

My Experience - 5.0/5.0 -

Eddy was great and wonderful to deal with! He made sure I was totally satisfied before I left 😊

Likely to Recommend - 2.5/5.0 -

This would have been a 10 if today's vaguely threatening text messages and emails hadn't come through.

Repair Quality - 5.0/5.0 -

Really nice work - then after pickup, poorly worded communications ruined the entire experience.

Customer Service - 1.5/5.0 -

Everything was great until a few days after picking up the repair. I received text messages and emails about "missing balance" and vague threats about "accounting sending the balance to collections" - If accounting was competent at their job, they would have been aware of a missing balance before I left the dealer. Don't threaten me with collections. Ask nicely. Then, "Personal checks not accepted.... 3% credit card fee." - I'm not paying for a cashier's check, and I'm not paying your service fee. Vague and threatening language will not win you good will or customer loyalty.

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks great! I can always count on your collision center to make it like new. I appreciate the epic customer service too!

My Experience - 5.0/5.0 -

Found Eddy Campos friendly and completely took care of me. My second use of Hansel Collision - I would not think of using another. I see a lot of happy employees at Hansel - in Collision, in Subaru dealership, and Ford dealership.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for fixing my baby!

My Experience - 5.0/5.0 -

I was very satisfied with the customer service. Eddie was super helpful in a time of confusion after I was rear ended. Super appreciate him.

My Experience - 5.0/5.0 -

I appreciate the attentiveness and professionalism of the team that worked on my car, and it was a pleasure working with Eddie and his attention to detail and service.

My Experience - 5.0/5.0 -

Great workmanship. Friendly staff, very responsive and helpful. Easy to get an estimate. Nice to know I have certified warranted Subaru work- maintains value of. my car. And I loved the detail at the end.

My Experience - 5.0/5.0 -

Thanks To Ken Dianne & Eddy … They Went Above & Beyond. This Is Why … I Love Hansel BMW. Your Professionalism & Care. Is Greatly Appreciated. Sincerely …. Roxana Rallis

Likely to Recommend - 3.0/5.0 -

If they had a Subaru and happened to live in the area.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Amazing service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0