Hansel Auto Group
In operation 34 years, 13 years at this location.
Hansel Collision Center is a family-owned auto repair business that has been serving the community since 1992. Serving all of Sonoma County. Our goal is to provide high-quality repairs promptly. We offer a high level of manufacturer-certified collision repair. All our technicians are 100% I-CAR GOLD CLASS PLATINUM level trained. We are a factory dealer trained and certified by BMW. Ford/Lincoln, Honda /Acura, and Subaru. The Hansel Auto Group dealerships are Hansel Ford Lincoln, Hansel BMW, Hansel Subaru, Hansel Volkswagen, Hansel Toyota, Hansel Honda, and Hansel Ford Petaluma.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service\
Customer Service - 5.0/5.0 -
Very helpful staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone involved was helpful and seemed eager to please.
Customer Service - 5.0/5.0 -
Dealing with the staff was exceptional.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I brought my car in on Monday & they said they would try to have it to me by Friday. They did exactly that. All the staff were wonderful, especially Jorge. The car looks fantastic. I only had my car 2 weeks when it was hit. The whole situation was upsetting, but Jorge, Ed, & the staff made it easier. Thank you, Kate
Customer Service - 0.5/5.0 -
Everybody was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am so happy with the repair, the price, and the service. Additionally, I was very surprised and pleased to see that my car had been cleaned thoroughly inside and out! Thank you!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I received this email but my vehicle is still being repaired.
My Experience - 5.0/5.0 -
Eddy was great and wonderful to deal with! He made sure I was totally satisfied before I left 😊
Likely to Recommend - 2.5/5.0 -
This would have been a 10 if today's vaguely threatening text messages and emails hadn't come through.
Repair Quality - 5.0/5.0 -
Really nice work - then after pickup, poorly worded communications ruined the entire experience.
Customer Service - 1.5/5.0 -
Everything was great until a few days after picking up the repair. I received text messages and emails about "missing balance" and vague threats about "accounting sending the balance to collections" - If accounting was competent at their job, they would have been aware of a missing balance before I left the dealer. Don't threaten me with collections. Ask nicely. Then, "Personal checks not accepted.... 3% credit card fee." - I'm not paying for a cashier's check, and I'm not paying your service fee. Vague and threatening language will not win you good will or customer loyalty.
My Experience - 5.0/5.0 -
My car looks great! I can always count on your collision center to make it like new. I appreciate the epic customer service too!
My Experience - 5.0/5.0 -
Found Eddy Campos friendly and completely took care of me. My second use of Hansel Collision - I would not think of using another. I see a lot of happy employees at Hansel - in Collision, in Subaru dealership, and Ford dealership.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for fixing my baby!
My Experience - 5.0/5.0 -
I was very satisfied with the customer service. Eddie was super helpful in a time of confusion after I was rear ended. Super appreciate him.
My Experience - 5.0/5.0 -
I appreciate the attentiveness and professionalism of the team that worked on my car, and it was a pleasure working with Eddie and his attention to detail and service.