Harper Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professionally done repair .

Customer Service - 5.0/5.0 -

Was even called to check to see if I would like to have other repairs made that were not part of the accident and would be paid by myself out of pocket to make the vehicle completely in as new condition as possible!

Likely to Recommend - 5.0/5.0 -

The repair quality was excellent

Repair Quality - 4.5/5.0 -

The quality of the repair was excellent

Customer Service - 4.0/5.0 -

Jason did a satisfactory job, but communication was not his strength. I had to call multiple times for updates that should have been made by him

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

You have top-of-the-line customer service thank you so much

Likely to Recommend - 3.5/5.0 -

On receiving the car found the column posts were dirty needed to be clean and the technology was not working properly

Repair Quality - 4.0/5.0 -

Have to return the car for some minor adjustments and repairs

Customer Service - 4.0/5.0 -

At times got conflicting information on the status of the vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone i spoke with was extremely nice!

Customer Service - 5.0/5.0 -

Extremely helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Just took a long time for a mirror replacement/repair

Likely to Recommend - 2.5/5.0 -

I would say the quality of the work is there but the other factors that were lacking are equally important.

Repair Quality - 4.5/5.0 -

I think the repair itself looks very good but the length of time it took to complete the repairs, the communication with the repair shop could have been better with response time and updates. My bumper repair took a month to complete. It took so long I had to return to the shop to retrieve items from my vehicle because I did not expect such a lengthy timeframe. I don’t understand that and the intake miles on my vehicle and the amount of miles when returned indicated a significant increase with no explanation. The findings that were explained to me were not consistent as far as safety is concerned when explained by the tech and the GM. I was asked to come back to the shop at least twice before the repairs were completed to discuss the same things and it still took additional weeks to complete. Very surprising considering the reviews I read before selecting their service.

Customer Service - 3.5/5.0 -

Front desk very professional, tech was nice as well, the person at the shop handling my case sometimes communicated and other times took days to respond. She was pleasant but consistent communication needs improvement.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went well after they started. They didn’t even look at the car until 5 days after they got the car. I was concerned that they wouldn’t finish within the 30 day window where we had a rental car.

Customer Service - 5.0/5.0 -

Very pleasant to work with. Answered every question I had.

Likely to Recommend - 5.0/5.0 -

No one else could repair our car any better. Harper has a wonderful reputation thru out TN.

Repair Quality - 5.0/5.0 -

It looks like a brand new car! Superb job. I am so happy you brought it back to life. I was so happy❤️

Customer Service - 5.0/5.0 -

Wonderful and caring customer service and staff. They know us by name and make us feel like we are like family. We have confidence in Harper Collision. like

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already have.

Repair Quality - 5.0/5.0 -

We had 2 vehicles there. Both were done extremely well. Tammy and Dave were our contacts. They were excellent on keeping us updated and insuring the work was done properly.

Customer Service - 5.0/5.0 -

See previous comment

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

As usual Harper's team were excellent. The work on my Tesla, led by Dave Bivens, was impeccable. I was kept informed of everything I needed to know without excess texts. Not enough room here to list al the accolades they deserve and 10 is not a high enough number.

Customer Service - 5.0/5.0 -

Tesla Dave Bivens is the GOAT

Returned Clean

Likely to Recommend - 5.0/5.0 -

They did a wonderful job very professional and just need to work on little better communication on when the car is going to be ready.

Repair Quality - 5.0/5.0 -

I was totally satisfied with the repair

Customer Service - 5.0/5.0 -

Customer service they did everything what they said they was gonna do and I was pleased with it

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jason and Kelly were amazing to work with. They never failed to answer any questions I had and gave me information as they had it. I greatly appreciate all of their help and the job that was done on my vehicle.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

They go over every aspect of your service and let you know if your car needs additional work

Repair Quality - 5.0/5.0 -

Harper Acura services our car and they are very thorough with their maintenance

Customer Service - 5.0/5.0 -

Harper Acura keep you updated When you take your car in for maintenance. They bring the paperwork to you and they are finished and go over everything they do to your car.

Likely to Recommend - 5.0/5.0 -

Absolutely would recommend. In fact, I have already done so to a coworker who's wife was looking to have a car repainted and worked on. Hopefully they check the shop out - definitely worth it and a great experience.

Repair Quality - 5.0/5.0 -

The staff, repair, and whole experience was awesome. I couldn't ask for a better experience and repair work on my car!

Customer Service - 5.0/5.0 -

Tammy, the front desk staff, and everyone was wonderful and great to work with. I really appreciate how helpful everyone is.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tim was great to work with. Receptionists were friendly ((Kelly).work done was great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Harper was great to work with. It took longer than was expected, due to a worker being out sick and no backup planned, but all looked good when I picked up a week later. I would definitely use and recommend Harper Collision as my go-to place if needed again.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Extremely likely!!!

Repair Quality - 5.0/5.0 -

Fast and excellent!!

Customer Service - 5.0/5.0 -

Professional, pleasant, and prepared for each combination of work to be done!

Returned Clean