Harper Collision

4.8 (2,542reviews)
96%
10542 Murdock Dr.,  Knoxville,  TN  37932
Bot
Shop AssistantSparkles

In operation 11 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
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GM Electric Vehicles
Honda
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I-Car
Infiniti
Jeep
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Nissan
Ram
Tesla

Reviews (2,542)

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Good service and nice staff.

Repair Quality

Paint did not match and we’ll be bringing the vehicle back. Service rep agreed it was not right and he assured us it would be made right and we would be furnished with a loaner vehicle. Service and communication has been exceptional throughout the process. I’m confident the redo will be to our satisfaction.

Customer Service

Tim has been in touch with us throughout the repairs and has been very professional and courteous. Thomas has also been very efficient and courteous.

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My Experience

The repair is incomplete / in adequate. I will have to return the vehicle in the next few days as a result. Given I paid out of pocket for this repair, the lack of attention to detail and lack of ownership with ensuring the job is complete is frustrating.

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All things considered we've been happy with the quality of the repairs themselves. Just wish the process was smoother and quicker, but I get the feeling that's an issue in all repair shops these days.

Repair Quality

Quality was good, but process was painful. I recognize that a good percentage of that was the back and forth with the other motorists insurance, but a repair that was originally quoted at $3,000 projected to take one week became over $11,000 and two full months. If we'd had any idea, we wouldn't have started the repair in the first place.

Customer Service

Time kept in good communication with us, even when he didn't have good news to share, which I know can be difficult calls to make.

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Tammy worked very hard and kept in touch with me about the progress of the vehicle.

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Terrific on all fronts.

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Harper is great I would use them again.

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