Hazelwood Body & Fender

4.8 (3,320reviews)
96%
6423 Hazelwood Ave,  Rosedale,  MD  21237

In operation 80 years.

We have been a family operated business and loyal community service center for the local Rosedale and surrounding area for over 50 years. We strive in upholding these strong roots by using these same values to maintain our business' strength today.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,320)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that their vehicles looked brand new after repairs. The staff is frequently described as professional, friendly, and knowledgeable. Communication stands out as a major strength, with customers appreciating daily text and email updates throughout the repair process. Timeliness is also well-regarded, with numerous customers noting their vehicles were completed on time or even ahead of schedule. A few customers mentioned improvement areas directly from their experiences, including occasional delays in completion dates, minor quality touch-ups needed post-repair, and isolated communication gaps prior to drop-off. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"... helpful, and professional, I cant praise them enough! My repair was very minor, but I am extremely happy with the repair and the service! Unfortunately, they ..." Read more
"Absolutely beautiful work and excellent communication from start to finish. They even fixed a small dent ..." Read more
"... were exceptionally friendly and professional. They did an excellent job on my car and in a timely manner, I will definitely recommend them to my family and ..." Read more
"... which was great. They did a great job on my Camry. Car looked brand new. Thank you so much for a great experience." Read more
"The staff was very knowledgable, helpful, patient and professional. The place was clean and welcoming. Great experience!!!"
"... how you kept us informed on how progress was going. Finished ahead of schedule and the work looks great. Would definitely recommend to others" Read more
"I was very pleased at how quickly Hazelwood Body & Fender was able to get my vehicle back to me, on the day promised. They ..." Read more
"Was ready before I was expecting it."
"The work was delayed but it was because they felt the first repairs were not up to their standards so they spent more time correcting the repairs, which ..." Read more
"... link with other body shops we've used and glad the work was done three days sooner than we expected. We're sorry we didn't use you for other work in ..." Read more
"... date during the entire process from start to finish. I received text messages consistently letting me know the status of what was being done to my vehicle including ..." Read more
"Very pleased with workmanship, great communication with customer. Right on time with deadline. Great transition with insurance company."
"Great experience, communication was first class, loved the update"
"... on with my Vehicle, Excellent customer service and kept me informed with updates concerning my vehicle . I would recommend them to friends and family there ..." Read more
"Communication was on point. Appreciated it!"

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

We grown to trust your entire shop with any body repair needed for any of our vehicles and you continue to provide A+service, all the work done is flawless. Thank you for doing the great jobs you do and for being our body repair shop!!

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Repair Quality

Customer Service

Returned Clean

My Experience

I was very pleased. The staff was very professional, keep me updated on everything that was going on. Amanda was the best so nice and helpful. Thank you Hazelwood Body & Fender!

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Repair Quality

Customer Service

Returned Clean

My Experience

I have used Hazelwood twice before and the professional manner of all the staff is consistently excellent. They keep you informed during the repair of your vehicle. I highly recommend them.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Repair appears to be flawless.

Customer Service

Very friendly people.

Returned Clean

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Repair Quality

Best people ever! Super helpful , kind and attentive. Pays attention to detail!

Customer Service

Made me feel safe and that my car was taken care of properly

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

The employees at Hazelwood made the process very simple. They were always professional, kind, helpful and very communicative. They did a good thorough job on the repair. The insurance company recommended them and I am pleased.

Customer Service

Easy to work with and very communicative

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

As always, you do excellent work with the repairs. Your customer service is just amazing from the time I entered your door and even after the repairs were completed. I appreciate your patience in explaining the needed repairs and answering all of my many questions. Thank you and I will continue to highly recommend your services.

Customer Service

Returned Clean

Likely to Recommend

The people working at the facility were very friendly, professional, and performed their job in a way that invited you to want to return, if needed for another reason. The communication and work completed for my vehicle were professional.

Repair Quality

I was introduced to Hazelwood Body & Fender Shop when recommended by another insurance company after one of their members ran into and damaged my rear car bumper. I was quite pleased when I received the car upon replacing the bumper.

Customer Service

Amanda (the receptionist) and the owner with whom I had conversation were very friendly, professional, and eased the atmosphere since I was upset about the reason for being there in the first place, having someone else damage my car.

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Returned Clean

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John has poor customer service skills. And unfortunately I will not return or recommend anyone

Repair Quality

Took my truck to hazelwood body and fender for body work after being rear ended. Amanda was professional and pleasant to talk to she handled the in take professional The young man Eddie who was there when I dropped off my truck was professional, pleasant, polite and I was able to talk toWas notified that my truck was ready. Went to pick up. Was notified happy with the complete work. Was pointing out some item that needed to be fix. The owner John came out telling me how old my truck was and the insurance company should have just totaled it. I explained to him that they didn’t and was paying you to complete the job. John has no customer service skills and is very rude when his is not getting his way. Told him he could correct the problem or keep it until it was fixed correctly.

Customer Service

Amanda and Eddie was professional and pleasant to work with

Likely to Recommend

Repair Quality

Everyone was very professional, very friendly knowledgeable, and I had a pleasant experience.

Customer Service

Everyone was pleasant and professional and friendly.

Returned Clean

My Experience

Vary informative the total job, I'm glad for the Finnish product nice back on the road !!

Likely to Recommend

Customer Service

Returned Clean

My Experience

Every interaction I had with the staff was great. They are very kind and professional. My only disappointment was the length of time that it took for the car parts to be delivered however I understand that was not in their control so overall they were great. Thanks.