H.E.I Collision Center Inc
200 W Main St,
Waconia,
MN
55387
USA
In operation 28 years.
Services
- On-Site Car Rental - Enterprise®
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise HEI for exceptional service quality, with many noting professional and friendly staff who go above and beyond expectations. The shop receives high marks for excellent communication throughout the repair process, with regular updates and clear explanations. Quality of work is frequently described as outstanding, with vehicles looking brand new or better than expected. Many customers appreciate the thorough cleaning and detailing provided. Timeliness is generally strong, with several repairs completed ahead of schedule. Some customers noted minor communication gaps or slight delays, but overall satisfaction remains very high with strong repeat business and enthusiastic recommendations.
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Service Quality
"Service and quality at HEI is incredible. Took shorter than the time they said and the staff ..."
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"HEI did a fantastic job just no issue whatsoever. Everything is perfect. They are very good body shop."
"HEI does great work. We have taken multiple vehicles there and and we have always been impressed. Great ..."
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"I was happy with the repair and paint work that HEI did on my BMW. It looks good as new."
"Looks new."
"Service and quality at HEI is incredible. Took shorter than the time they said and the staff is kind and super knowledgeable. Best ..."
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"The car looks great. Fixed ahead of schedule. Great job everyone!"
"Car was done correct and was completed early"
"Way before I was expecting it."
"... was right on. They got me in on a timely basis and completed the repair in the time frame they said. Great job!"
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"Great service and timely updates throughout repair process. Quality of work was great!!! Will use HEI ..."
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"Perfect communication. Very professional."
"Great communication. Everything was exactly as expected."
"Process explained up front. Communication is great."
"They did a very good job on it. I called him and he called me. They to explain everything what was going on."
Tracy
(Kia owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Pamela
(Honda owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! Thank you!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Patti
(BMW owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Linda
(Nissan owner)
reviewed 7/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, excellent service. I will always return to HEI if needed. Thank you, Clarence!
Customer Service - 5.0/5.0
Returned Clean
Robert
(Chevrolet owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great company. Honest and on time. Very nice people.
Customer Service - 5.0/5.0 -
Perfect.
Returned Clean
James
(Chevrolet owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Christopher
(BMW owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Steve
(RAM owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the repair on my truck
Customer Service - 5.0/5.0
Returned Clean
Peter
(Chrysler owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Bruce
(Ford owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great. Fixed ahead of schedule. Great job everyone!
Customer Service - 5.0/5.0
Returned Clean
Todd
(Ford owner)
reviewed 6/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Roger
(Ford owner)
reviewed 5/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Rebecca
(Chevrolet owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Pam
(Dodge owner)
reviewed 5/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was completed as scheduled.
Customer Service - 5.0/5.0
Returned Clean
Danny
(Toyota owner)
reviewed 4/29/26
Likely to Recommend - 5.0/5.0 -
All good
Repair Quality - 5.0/5.0 -
Seamless process
Customer Service - 5.0/5.0 -
All goid
Returned Clean
Dawn
(Lexus owner)
reviewed 4/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Overall communication was great! The only feedback was being told I’d receive an update on Wednesday, but no one called. I ended up calling on Friday and was informed my car would be ready in a couple hours.
Returned Clean
Steven
(Chevrolet owner)
reviewed 4/10/26
Likely to Recommend - 5.0/5.0 -
Always recommend HEI for auto body needs!
Repair Quality - 5.0/5.0 -
Great work by the guys at HEI Collision Center!
Customer Service - 5.0/5.0 -
Great customer service from Dean at HEI!
Returned Clean
Leeroy
(Honda owner)
reviewed 4/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The estimated repair cost was right on. They got me in on a timely basis and completed the repair in the time frame they said. Great job!
Customer Service - 5.0/5.0 -
Very friendly and personable.
Returned Clean
Thomas
(Kia owner)
reviewed 4/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Gretchen
(Subaru owner)
reviewed 4/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good, timely repair. Good communication and friendly staff!!
Customer Service - 5.0/5.0 -
Great, pleasant staff.