H.E.I Collision Center Inc
200 W Main St,
Waconia,
MN
55387
USA
In operation 28 years.
Services
- On-Site Car Rental - Enterprise®
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff is widely recognized for being friendly, courteous, and professional throughout the repair process. Several customers highlighted the seamless and efficient experience, with repairs often completed ahead of schedule or within the promised timeframe. Many customers are repeat visitors and enthusiastically recommend the shop to others. A few customers noted areas for improvement, including more proactive status updates during the repair process and ensuring interior cleaning is consistently completed. Overall, the feedback reflects a strong level of customer satisfaction and trust in the shop's workmanship and service.
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Service Quality
"As always the work done on my vehicle is amazing. Intelligent and diligent!! Supreme service"
"Service and quality at HEI is incredible. Took shorter than the time they said and the staff ..."
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"... service and timely updates throughout repair process. Quality of work was great!!! Will use HEI again and recommend them."
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"Professional, friendly with not a bump anywhere along the way. Will highly recommend to anyone needing ..."
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"Very good, timely repair. Good communication and friendly staff!!"
"Service and quality at HEI is incredible. Took shorter than the time they said and the staff is kind and super knowledgeable. Best place around"
"The car looks great. Fixed ahead of schedule. Great job everyone!"
"I was anticipating a longer work time. Wss pleasantly surprised"
"... was right on. They got me in on a timely basis and completed the repair in the time frame they said. Great job!"
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"Quote states March 27 Not ready until March 31"
Douglas
(Jeep owner)
reviewed 9/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Karl
(RAM owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Betty
(Chrysler owner)
reviewed 9/18/26
Likely to Recommend - 5.0/5.0 -
I was satisfied
Repair Quality - 5.0/5.0 -
A little disappointed that all of the scratches weren’t able to be covered.
Customer Service - 5.0/5.0 -
Very friendly!
Returned Clean
Richard
(GMC owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Mercedes-Benz owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They went above and beyond to ensure my vehicle was repaired correctly
Returned Clean
Matthew
(Honda owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kurt
(Lexus owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0 -
Have used and will continue to use HEI.
Repair Quality - 5.0/5.0 -
Excellent service and work.
Customer Service - 5.0/5.0 -
Very responsive.
Returned Clean
Vern
(Toyota owner)
reviewed 9/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Karyn
(Jeep owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0 -
I had not issues
Repair Quality - 5.0/5.0 -
The work on My vehicle was exceptional.
Customer Service - 5.0/5.0 -
Very professional and kept me updated on progress
Returned Clean
Anthony
(Chevrolet owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Justine
(Chevrolet owner)
reviewed 9/7/26
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I never could find out when it would be done and calling in was rather tedious because I would be on hold or had to wait for someone to find the person who would know when it would be done. It was all pretty vague.
Returned Clean
Ellen
(Ford owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As always the work done on my vehicle is amazing. Intelligent and diligent!! Supreme service
Customer Service - 5.0/5.0 -
The front desk gal was friendly and so helpful. Thank you!!
Returned Clean
Linda
(Subaru owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Todd
(RAM owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Nissan owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0 -
very satisfied with HEI
Repair Quality - 5.0/5.0 -
very pleased with my HEI car experience rental car worked great car was done earlier than I expected
Customer Service - 5.0/5.0
Returned Clean
Roger
(Ford owner)
reviewed 8/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tracy
(Kia owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Pamela
(Honda owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! Thank you!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Patti
(BMW owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Linda
(Nissan owner)
reviewed 7/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, excellent service. I will always return to HEI if needed. Thank you, Clarence!