Helotes Collision Center
In operation 25 years.
Helotes Collision has been proudly serving Helotes, TX and the surrounding communities since 2001. Helotes is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome customer service my vehicle was delivered to me washed and ready to go! Great job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My experience was less than satisfactory. I dropped my car off on July 3rd and it took until Aug 7th to finally get my car back. My rental car was turned back in on July 18th, this being the estimated completion according to USAA. There was no correspondence from Helotes Collision Center, other than at the end of the process. I initiated all contact prior to that. On the 18th of July, I was informed that were waiting on some roof trim. 8 days later, I went to check on the progress and was informed that they we're waiting on some rear quarter glass, "?", that needed replacement. While they also replaced the trunk and engine deck lids, it was done during the last week. I understand they were swamped from the hailstorm but again, there wasn't any contact stating where they were in the repair process unless I initiated contact. I won't be using Helotes Collision Center, if needed, in the future.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great work and my wife was so happy that the truck was cleaned too. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0 -
NEVER AGAIN! NEVER EVER EVER NEVER !!! The worst experience I could have imagined.
Repair Quality - 0.5/5.0 -
NEVER AGAIN! NEVER EVER EVER NEVER !!! The worst experience I could have imagined. This was the second time I brought my truck here. First time was okay, not great but I prefer smaller shops who usually do better work. Not this time. Where do I even begin? Let's start with a list: 1. The length of time to complete the repairs. I was told to drop it off on Monday morning July 14 and it 'should' be ready by the end of the week. That was after waiting over 30 days to drop it off after the initial inspection. Actual time to get the truck back was 2 days shy of 3 weeks (August 1)!!! Notice I said 'get it back' because they most certainly were not working on it every day it was there. Any apologies or acceptance of responsibility for any delays? NOPE! Just excuses, one after the other. 2. Complete lack of communication and updates. If anyone answered the phone and/or a message was left for a callback, no callbacks were done. I literally had to drive over to talk to someone on at least 5-6 different occasions. One time the service rep “let me go check on it right now and call you back” … two days later I just drove over myself after no calls. 3. Shoddy workmanship and lack of attention to detail. The front LED bug deflector was removed and put back with 2-sided tape that had huge gaps because there was tree debris all over the tape so it wouldn't stick. Also left footprints all over the inside of the truck and some kind of smudge marks all over the head liner. Also, there are new shakes and rattles inside my truck that were not there before coming from the back seat and the headliner. Who knows why, but it's maddening. 4. Completely fail to listen to the customer. I asked at least 4-5 times (pretty much every time I went over there) and at least 2 different people to not replace my tonneau cover as I was getting a different one (upgrade to a better cover). The day they told me it was finally ready for pickup guess what? A BRAND NEW COVER!!! WTF!! There should not have been any charge given how long they had my truck and the absolutely horrendous customer service I was subjected to. But in the time they had my truck they managed to supplement the original quote (hail repair) from $3500 to over $8300. What really upsets me is the complete lack of communication, the failure to accept any responsibility for the delays (lying and gaslighting me with “reasons” why it took so long) and then completely ignoring multiple requests over weeks NOT TO REPLACE MY TONNEAU COVER!!! That was the last straw. NEVER AGAIN HELOTES COLLISION! YOU SUCK!! GOOD RIDDANCE! May your many failures to take care of this customer follow you to business closure.
Customer Service - 0.5/5.0 -
Complete lack of communication and updates. If anyone answered the phone and/or a message was left for a callback, no callbacks were done. I literally had to drive over to talk to someone on at least 5-6 different occasions. One time the service rep “let me go check on it right now and call you back” … two days later I just drove over myself after no calls. Completely fail to listen to the customer. I asked at least 4-5 times (pretty much every time I went over there) and at least 2 different people to not replace my tonneau cover as I was getting a different one (upgrade to a better cover). The day they told me it was finally ready for pickup guess what? A BRAND NEW COVER!!! WTF!! What really upsets me is the complete lack of communication, the failure to accept any responsibility for the delays (lying and gaslighting me with “reasons” why it took so long) and then completely ignoring multiple requests over weeks NOT TO REPLACE MY TONNEAU COVER!!! That was the last straw. NEVER AGAIN HELOTES COLLISION! YOU SUCK!! GOOD RIDDANCE! May your many failures to take care of this customer follow you to business closure.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason Luna was fantastic from start to finish. Couldn’t have asked for a better experience. Will always be taking my vehicles there.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
I’ve tried contacting you all about issues with my vehicle, and you all almost never answer the phone and never return calls left on the messaging service
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and price. Truly concerned about delivering a top notch product as they actually passed on two hoods and the third one was the right one. Thanks.