Hendrick Collision Center of Concord

4.9 (4,894reviews)
98%
PO BOX 667-Payments,  Concord,  NC  28026

In operation 31 years, 16 years at this location.

Expert collision repairs for all makes and models. We work closely with all major insurance companies to ensure the highest level of quality. We strive for level 10 customer service!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 7:30 am - 1:00 pm
* Holiday hours may differ.
BMW
I-Car
Lexus Certified
MINI
Nissan

Reviews (4,894)

Customers say
Overall Customer Satisfaction
Customers generally express high satisfaction with Hendrick Collision's service. Many praise the excellent customer service, quality of repairs, and timely completion of work. Communication is frequently highlighted as a strength, with customers appreciating regular updates on their vehicle's progress. The staff, particularly individual service advisors, are often mentioned for their professionalism and helpfulness. Customers also appreciate the cleanliness of their vehicles upon return, often noting they look 'like new'. While most feedback is positive, there are occasional mentions of delays or minor issues, which the shop seems to address promptly when brought to their attention.
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"Everything was incredibly convenient and the work was great. 10 out of 10 I will be recommending to ..." Read more
"My appointment was made, an estimate was given in a timely manner, and the work was completed on time ..." Read more
"The car was completed before the date eta! Work looks great & car was fully detailed."
"... made, an estimate was given in a timely manner, and the work was completed on time and to my satisfaction. My car looks great and everyone was pleasant to ..." Read more
"The car was completed before the date eta! Work looks great & car was fully detailed."
"It was ready in time but had to be redone. It was ready on time the second time."
"This was my second time having my car repaired at your shop and I'm extremely thrilled. Would recommend ..." Read more
"Communication didnt exist unless I solicited it and was often inaccurate. The car was not clean when ..." Read more
"Always contacted me"
"I was also kept in the loop via text message during the whole process which I liked. My car looked perfect! ..." Read more
"Very Professional and easy to deal with."
"Professional and friendly"
"Great"

My Experience

Cordial and punctual on getting things done

My Experience

Even though the repair is covered by my insurance uninsured motorist I was surprised and concerned about the $572.00 charge for post sensor calibration.

My Experience

Jared and Amy were fantastic. Customer service five star.

My Experience

Special thanks to Amy Hinson for her attitude, knowledge and assistance in getting all the necessary information and documentation completed for our repairs.

My Experience

Very good work done, Mr. Kyle Frame is an excellent estimator and I fully satisfied with my car repair. Thank you 🙏

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Repair Quality

Excellent customer service from beginning to the end

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My Experience

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Returned Clean

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Great customer service! They kept me informed on the status of the repairs. Also, great job on the repairs. I have used them several times and I have always been completely satisfied!

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Returned Clean

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They did fantastic job , I was very impressed!

My Experience

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I’ll definitely recommend you

Repair Quality

I had a great experience with Hendrix Collision. They did a really good job on my car and completed the work in a solid timeframe. Their customer service was excellent from start to finish, everyone I talked to and worked with was friendly, helpful, and professional. The whole process was smooth and stress-free. I definitely recommend Hendrix Collision!

Customer Service

I had a great experience with Hendrix Collision. They did a really good job on my car and completed the work in a solid timeframe. Their customer service was excellent from start to finish, everyone I talked to and worked with was friendly, helpful, and professional. The whole process was smooth and stress-free. I definitely recommend Hendrix Collision!

Returned Clean

My Experience

Could have been finished quicker but was completed before the 3 week guesstimate.

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Returned Clean

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Very pleased with the overall job done on my vehicle. I would use this place again if I ever have damage happen again

Repair Quality

The repair looked great! They did a fantastic job.

Customer Service

I was kept updated on the progress of my vehicle in a timely manner

Returned Clean

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Great Job! my car is beautiful

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Returned Clean

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Returned Clean

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Repair Quality

This is the place to go for excellent service and quality work. Jerod and Cheri were super friendly and helpful. Plus, my vehicle looked brand new after repairs. This is the only place that will take care of my vehicle for any future needs. Thank you!

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My Experience

Paint match was excellent!!!

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Repair Quality

Paint match was outstanding!!!

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Jerry and the staff took great care of me!

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Repair Quality

Very easy to make appointment, rental coordinating, and pickup

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Jerod and Cherie were communicative and professional. Would recommend Hendrick Collision Center of Concord to anyone who needs to have their car repaired.

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