Hendrick Collision Center of Concord

Likely to Recommend - 0.5/5.0 -

I believe my previous comments speak for themselves. I have already informed multiple people that if they needed to get car repairs in concord to never use this facility.

Repair Quality - 1.5/5.0 -

They repaired my car and got it right the second time. After I drove an hour to inspect it and let them know that the repair was unacceptable, they fixed it right with another week of time. I was disappointed that I needed to drive there to make sure they knew I expected a good repair of my vehicle. Even after the second attempt there were still minor issues. The attention to detail of this shop is that of a shop I would label as amateur. I will never take my car to this shop again. The only reason I am giving a rating of 3 is that after the second try, my car looked great, for the most part. The part being repaired looked great. The inside was messy and dusty. The back seat belt was not functioning. After they fixed the seat belt I drove off and hope to never see the place again.

Customer Service - 2.0/5.0 -

The people were very nice, but when they messed up my repair, they acted like they had no idea. When I was told my car was completely inspected and they found nothing wrong, I expected there to be no issues. When I found issues and they stumbled on their words and made excuses that they didn't realize, I could only assume they had never made an inspection of my vehicle. The people were nice, but I did not trust them at all after my experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks for the email updates.

Likely to Recommend - 5.0/5.0 -

would not recommend another other shop

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

the best I have experienced

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Car smelled of paint fumes on inside for awhile but not too big of issue. Also left some Brillo pad type thing in back seat. Overall impressed

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Will definitely recommend and use your center in the future.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Vehicle was ready when promised. Kyle Crumley kept me informed during the repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

When I was involved in the rear end collision. I took one look at my car and said it will never be the same. There was so much damage. I was pleased when I was told that it was repairable. When I saw the car after repairs were done I was amazed. They guys did a awesome job. I liked getting the calls telling me where my car was in the process of begin fix and if I had any questions. I didn't have to worry about what they were doing with my car. I always knew. That brought a lot of comfort to me and showed the outstanding professionalism of Hendricks Collision. Thanks, Amber for your calls and updates. For the family of Hendricks Collision for making a bad experience into one of complete satisfaction. Thank you, Julie Cofell.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional. Completely satisfied. Always kept me updated on the progress. Completed in a timely manner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0