Hendrick Collision Terry Labonte

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I just wish I could get my Chevy points for speeding 1000$

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

Again, not an overall good experience. Being the vehicle was a Tesla, our options were limited, and the overall product experience was done well.

Repair Quality - 3.5/5.0 -

Between the Insurance and the repair shop, this was not a good experience. At the shop, we were initially told 2 weeks. This turned into 3 weeks and then 4 weeks. Last week I spoke with the shop on Tuesday to pick up on Wednesday. On Wednesday, it turned into Friday. This vehicle was my husband's work vehicle, which caused a lot of hardships, and then, in addition, I work, and the pickup of the vehicle had to be planned, not "just come get it." Then, when we went to pick the vehicle, our $1000 deductible turned into almost $7000 to even get the vehicle. My husband thought that they were going to reverse this charge on our card, and it turns out that the shop that made the error has to be sent to Corporate, and they will mail a check. They have said that they are expediting, but I am out $6000 (since they sent the deductible) until that is received. In addition, the rental car, I was told, was till the 23rd, and checking my card, the rental company charged me $43.81 on the 23th. Not sure what that is about, not able to find out yet. All in all, not a good experience!

Customer Service - 4.5/5.0 -

Rachael and Page were very helpful, polite, and professional, even though I had to repeatedly ask for information.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They completed the work beautifully, and in a timely manner. I would highly recommend for any vehicle needs.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Steven Miller recommended the perfect tires and the fog lamps were a perfect touch.

Customer Service - 5.0/5.0 -

Thanks for the services well pleased.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

The paint is still not satisfactory, but this was difficult to fully assess until we brought the car home and washed it, as it was very dirty at pickup. We also had to make two trips to Greensboro due to poor repair quality, which was evident the first time we drove to the shop. The vehicle should not have been represented as ready for pickup.

Customer Service - 1.5/5.0 -

Communication was poor throughout the process. No one informed me that a check was missing, so upon arrival, I was told I would have to pay out of pocket to take my car home. My insurance company had already confirmed that all payments would be sent directly to the repair shop. I also called shortly before making the 45-minute drive to pick up my car, and the missing check was not mentioned. Matt, who worked with us, came across as insincere and made us feel like a burden. On our second pickup attempt, we were met by a staff member and she said they were closed and that Matt leaves at 4 PM on that particular day. I had spoken with Matt earlier that same day, and he did not mention that he would not be there at 6 PM. I explained that we had already told Matt we wouldn’t arrive until 6 PM. She appeared frustrated and was reluctant to assist us, though she ultimately did. With clearer communication between staff and with customers, this situation could have been avoided. Overall, the experience reflected a lack of coordination and professionalism. This feel like a toxic work environment with unhappy people.

Returned Clean

My Experience - 5.0/5.0 -

Good communication and understanding of our situation. Much appreciated!

My Experience - 5.0/5.0 -

We appreciated the updates over text and phone. Really helpful to planning our activities. Also the receptionist was excellent.

Likely to Recommend - 5.0/5.0 -

They are highly Professional.

Repair Quality - 5.0/5.0 -

Great experience with Hendrick Collision after my accident. Jody was incredibly helpful, professional, and kept everything simple and stress-free. My car looks amazing, like nothing ever happened! Highly recommend.

Customer Service - 5.0/5.0 -

Jody very professional and friendly.

My Experience - 5.0/5.0 -

They did a very good job. Technician was very thorough and follow up excellent. Very happy with all aspects of the company and the job they did. Highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Slight steakiness in hood paint, small nick in bumper seam.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Staff is amazing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’ve had 2 Subaru repair by you. One by a dear that hit the front side and now the head light getting broken. Both were fixed to way above my satisfaction. Good work and on time as to the estimate. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car got done fast and on time

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great people and excellent work. I appreciate everyone!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am more than satisfied with the Hendrick Collision experience. The atmosphere was wonderful. The people are great. Definitely recommend them to anyone needing that type service. My #1 choice for sure !

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have and always will recommend you all for repair work.

Repair Quality - 5.0/5.0 -

I have and will continue to recommend you guys and really appreciate Rachael at the front desk. Thank you all for a great job. God bless you all.

Customer Service - 5.0/5.0 -

Very professional and concerned about customer care and service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work, very pleasant, accommodating, and professional experience from start to finish with quick turnaround. Thank You.

Customer Service - 5.0/5.0

Returned Clean