Heritage Collision Ann Arbor LLC

4.8 (1,465reviews)
97%
6550 Jackson Road,  Ann Arbor,  MI  48103
See Photos
Instant Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 22 years, 10 years at this location.

Heritage Collision is a full service auto body repair facility servicing all make and models. In addition, we offer claims assistance with all Insurance Providers and include a Lifetime Warranty on all repairs performed by us. Thank you for your business and continued support!!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Lexus Authorized
Nissan
Ram
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S
Scion
Subaru
Tesla
Toyota
Call
Email

Reviews (1,465)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before. The team receives high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text, phone, and email updates that kept them informed and stress-free. Many highlight the seamless coordination with insurance companies and rental car services as an added convenience. A delightful bonus frequently mentioned is the thorough interior and exterior cleaning of vehicles upon return. Some customers noted areas for improvement directly from their experiences, including more consistent and proactive communication on timelines, occasional delays beyond initial estimates, and a few instances of minor items needing follow-up attention after pickup. Overall, the vast majority of customers express strong satisfaction and enthusiastically recommend the shop to others.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... team did an outstanding job on the body repair — my car looks absolutely amazing, like the damage never even happened. The staff was friendly, professional, and kept me ..." Read more
"Heritage Collision is the best Body Shop in Michigan!"
"... cost and getting the best quality replacement parts. The way it was painted was even better than when I got it brand new. It matches the rest of 2014 truck perfectly." Read more
"... completed repair by Heritage Collision was very positive. I was unable to detect a difference between the repaired area and the original factory supplied finish. I was kept informed by staff during the repair period ..." Read more
"Extremely satisfied with the communication and the craftsmanship in repairing our Camry. The vehicle looks brand new again."
"Efficient. Car was returned several days before promised. Looks fabulous after being hit while parked & only had 13000 miles ..." Read more
"The repairs are excellent. My only complaint is that it took two weeks longer than originally estimated."
"... was done with kind manner, efficient and honesty. The repair completed faster than plan, time line were updated based on event, and made it easy for me to schedule ahead of time." Read more
"We were told to expect it to take 11 days. It took less than 7."
"However, I paid for a rental for an extended amount of time based on the ETA for my vehicles return."
"Very thorough job done and excellent communication throughout the entire process"
"Heritage was top notch from beginning to end. They provided daily text updates which was appreciated and informative. The car was spotless looking like new when completed. ..." Read more
"... communication and service. Original time wasnt met but excellent communication so it didnt matter. Work looks high and quality and professional. Only 2 days in though 🤞" Read more
"... looks great, but communication could use some work. I got several texts telling me I was on track to pick up the car on 35, then I called and was told 36...then 38. I ..." Read more
"... They were able to take the car in right away and kept me updated the entire time on their progress. I cant think of a single thing I would have asked to be done differently, and dont ..." Read more

My Experience

They charged me 3hrs when it took 1 hr iv always appreciated and loved the work done last 3 times there so when I ask the lady today about the time she told me if I wanted to wait another 2hrs I could do that for the 3 hrs I was billed for. id appreciate if the owner would call me to explain to me and why staff would say that thanks ! And would appreciate the call back ! Have a great evening!looking forward to the call back!

My Experience

I am happy with the repairs.

My Experience

My door has new scratches. They left tape over my charging port on inside

My Experience

Great experience all around!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

people paid attention to our discussions through the process of determining yhe outcome of the repair.

Likely to Recommend

Repair Quality

Well organized operation! The repair went just as planned with an excellent end result!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Perfect in every way. Heritage made my vehicle look brand new after severe rear end damage. The repair was flawless, communication excellent and they worked through my insurance company without any issues. Highly recommend heritage collision and their excellent staff. Thank you!

Likely to Recommend

Great experience!

Repair Quality

Perfect!

Customer Service

Kept me updated every step of the way

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good customer service, although I would have preferred knowing that the vehicle was ready for pick up 3 hours before close on a Friday.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing work. Bumper looks like it just came off the assembly line for my repair. Some of the best work I've seen and a great friendly staff that makes sure you're taken care of.

My Experience

Likely to Recommend

Will Recommend You to others.

Repair Quality

The work performed on our vehicle was exceptional! The paint matched well and the fit and finish of the front panel perfect.

Customer Service

Several of your employees were responsible for the exception service provided.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Not right now

Repair Quality

My fin has no black rubber peice sealing the seam. My interior roof is dirty from handling. My interior night light is not working .

Customer Service

I need the three things fixed

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Great company and car looks like new. Plus they cleaned the inside too!!

1 - 20 of 1,465

Nearby Heritage Collision & Frame Auto Body Shops

Auto body shops nearby

view more shops in: Ann Arbor  |  48103