Heritage Collision Ann Arbor LLC

4.8 (1,453reviews)

97%

(734) 327-7500

6550 Jackson Road, Ann Arbor, MI 48103

97%

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6550 Jackson Road
Ann Arbor, MI 48103

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About Heritage Collision Ann Arbor LLC

See Photos

6550 Jackson Road
Ann Arbor, MI 48103

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 22 years, 10 years at this location.

Heritage Collision is a full service auto body repair facility servicing all make and models. In addition, we offer claims assistance with all Insurance Providers and include a Lifetime Warranty on all repairs performed by us. Thank you for your business and continued support!!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Lexus Authorized

Nissan

Ram

Rivian Fleet – Vans

Rivian Passenger – R1T/R1S

Scion

Subaru

Tesla

Toyota

Call

Website

Reviews (1,453)

Sort By:
Newest
Rating

1,343 Customers Rated

5 Stars

75.4% Complete

(1096)
4 Stars

12.1% Complete

(176)
3 Stars

2.1% Complete

(31)
2 Stars

1% Complete

(14)
1 Star

0.6% Complete

(8)
< 1 Star

1.2% Complete

(18)

Customers say

Overall Customer Satisfaction

Customers consistently praise Heritage Collision for exceptional service quality, with many noting their vehicles look brand new or better than when dropped off. The shop excels in communication through regular text updates and phone calls, keeping customers well-informed throughout the repair process. Staff members are frequently described as professional, friendly, courteous, and helpful, going above and beyond to accommodate customer needs. Timeliness is a strong point, with many repairs completed ahead of schedule. Customers appreciate the thorough cleaning and detailing service provided. The coordination with insurance companies and rental car services is seamless. Some improvement opportunities mentioned include more consistent timeline estimates and ensuring all repair details are completed before customer pickup.

Select to learn more

Service Quality
Timeliness
Communication

"My truck looks absolutely flawless I am so grateful for the hard work the team put into repairing my ..." Read more

"The only body shop I'll ever go to. Always top quality."

"... team did an outstanding job on the body repair — my car looks absolutely amazing, like the damage never even happened. The staff was friendly, professional, ..." Read more

"... completed repair by Heritage Collision was very positive. I was unable to detect a difference between the repaired area and the original factory supplied finish. I ..." Read more

"... cost and getting the best quality replacement parts. The way it was painted was even better than when I got it brand new. It matches the rest of 2014 truck perfectly." Read more

"Outstanding experience top to bottom. Was expecting 10-14 days but got it back in 3 days.Quality work and will highly recommend!"

"It was ready much much earlier than predicted - which we really appreciate - thank you!"

"Efficient. Car was returned several days before promised. Looks fabulous after being hit while parked & only ..." Read more

"Early. By at least 12 days"

"Two days earlier than expected!"

"Heritage was top notch from beginning to end. They provided daily text updates which was appreciated and informative. The car was spotless looking like ..." Read more

"great communication with text updates and calls"

"The communication via text was outstanding."

"Great communication, clear explanations."

"Kept me updated daily."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"My truck looks absolutely flawless I am so grateful for the hard work the team put into repairing my ..." Read more

"The only body shop I'll ever go to. Always top quality."

"... team did an outstanding job on the body repair — my car looks absolutely amazing, like the damage never even happened. The staff was friendly, professional, ..." Read more

"... completed repair by Heritage Collision was very positive. I was unable to detect a difference between the repaired area and the original factory supplied finish. I ..." Read more

"... cost and getting the best quality replacement parts. The way it was painted was even better than when I got it brand new. It matches the rest of 2014 truck perfectly." Read more

"Outstanding experience top to bottom. Was expecting 10-14 days but got it back in 3 days.Quality work and will highly recommend!"

"It was ready much much earlier than predicted - which we really appreciate - thank you!"

"Efficient. Car was returned several days before promised. Looks fabulous after being hit while parked & only ..." Read more

"Early. By at least 12 days"

"Two days earlier than expected!"

"Heritage was top notch from beginning to end. They provided daily text updates which was appreciated and informative. The car was spotless looking like ..." Read more

"great communication with text updates and calls"

"The communication via text was outstanding."

"Great communication, clear explanations."

"Kept me updated daily."

Jeff (Subaru owner) reviewed 7/31/26

Neslihan (Subaru owner) reviewed 7/31/26

Jonathan (Ford owner) reviewed 7/30/26

Amazing work. Bumper looks like it just came off the assembly line for my repair. Some of the best work I've seen and a great friendly staff that makes sure you're taken care of.

Deborah (Subaru owner) reviewed 7/30/26

Judith (Toyota owner) reviewed 7/29/26

Will Recommend You to others.

The work performed on our vehicle was exceptional! The paint matched well and the fit and finish of the front panel perfect.

Several of your employees were responsible for the exception service provided.

Eric (Tesla owner) reviewed 7/29/26

Did a great job!

Yvonne (Ford owner) reviewed 7/29/26

Not right now

My fin has no black rubber peice sealing the seam. My interior roof is dirty from handling. My interior night light is not working .

I need the three things fixed

Nancy (Chevrolet owner) reviewed 7/28/26

Great company and car looks like new. Plus they cleaned the inside too!!

Ann (Toyota owner) reviewed 7/27/26

I’m picky, Hetitage did a great job. I never wrote that about anyone. Bonus detailed my truck. Thanks Ann

Anthony (Toyota owner) reviewed 7/27/26

Very professional thank you

Excellent service

Great

Louis (Tesla owner) reviewed 7/27/26

Sanford (Kia owner) reviewed 7/27/26

Debra (Subaru owner) reviewed 7/27/26

Scott (Toyota owner) reviewed 7/25/26

great job. competitive pricing.

Jeff (Mazda owner) reviewed 7/25/26

Scott (Subaru owner) reviewed 7/23/26

Ella (Kia owner) reviewed 7/23/26

Caren (Tesla owner) reviewed 7/22/26

Everyone was very pleasant, communicative in very pleased with everything. Thank you all very much.

Steve (Ford owner) reviewed 7/21/26

Craig (Lexus owner) reviewed 7/20/26

Heritage Collision is the only place I will take my vehicles

Claim went as smooth as can be. Heritage collision was great to work with. Thank you for the recommendation

Ken and his team at Heritage Collision were exceptional

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view more shops in: Ann Arbor | 48103

Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Heritage Collision Ann Arbor LLC

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Heritage Collision Ann Arbor LLC

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,453)

1,343 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.0/5.0 -

Repair Quality - 3.0/5.0 -

Customer Service - 2.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0