Hill-Kelly Dodge, Inc.
In operation 76 years.
Hill-Kelly CDJR is a family owned dealership providing new and used sales on vehicles, an innovative mechanical service department as well as an I-CAR Gold Certified Collision shop. Our Mopar & I-CAR Certified Dodge/Chrysler/Jeep/RAM collision center offers state of the art vehicle measuring technology, premium paint products with a lifetime warranty, and world class customer service. We repair all makes and models of vehicles to include oversized vehicles and work with all insurance companies. We have access to our service department for all mechanical repairs to ensure quality and corrective repairs by our Certified Mopar technicians. Being a dealership, and with most insurance companies figuring used or aftermarket parts on the repair estimates, we can typically price match to provide Factory OEM parts for our Mopar brand vehicles. Our crew will not put your keys in your hand unless we would give them to our own children. We treat our customers like family!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0 -
I would need to visit Hill-Kelly a few more times and have a positive experience before recommending them
Repair Quality - 2.5/5.0 -
Popping / clunk noise coming from front when turning steering wheel
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
That went above and beyond to make sure I was more than satisfied! Thank you Rebecca and to the team that completed my repair and cleaned my car! You have one super satisfied customer!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Came out looking very good notice only a few minor dirt specs under the clear after getting it home.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Service department customer service is bad. No one answers their phone or returns phone calls.
Likely to Recommend - 5.0/5.0 -
For ANY service, my strongest recommendation for an advisor is Josh.
Repair Quality - 5.0/5.0 -
Josh made all the difference in the world! He made sure I was informed and took great care of me.
Customer Service - 5.0/5.0 -
Josh Williams is the epitome of the most excellent customer service. His manner customer solidifies customers confidence that you, the customer, have come to the right place to experience the most excellent service for your vehicle and greatest manner of respect for you as a person. Experiencing such a true spirit, excellent service and great respect guides conversation others and my direction when itĂ¢Â€Â™s time to purchase my next vehicle or vehicles.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend the body shop of hill-kelly Dodge to ANYONE! The service department on the other hand, I would highly recommend them!
Repair Quality - 0.5/5.0 -
It took them 2 weeks to repair a door and a window after being told it would be ready Wednesday, then Friday, then no one would answer and I had to drive to hill Kelley to find out when it would be done and they said Monday. Monday came and it was said it would be Tuesday. I asked to speak to a manager for my dissatisfaction and was told there was no manager over that department. Instead, I asked when my truck would be done since it wasn't done Tuesday like I was told, and was then told it would now be Wednesday. After I finally got my truck back, I drove it home and started to pull some personal belongings out of my truck when I noticed that they didn't even bother to lift up the seat and vacuum out the glass. There was at least 1 quart of shattered glass under the seat in the storage compartment and between the seat when it was folded up and inside the door. I didn't bother bringing the truck back to hill Kelley Dodge for them to vacuum out the glass because I knew it would take them two weeks to do it, so I did it myself. I will NEVER do business with the body shop department of Hill-kelly Dodge of Pensacola again!
Customer Service - 0.5/5.0 -
I didn't get any customer service until Tuesday, the day before it was done, and that came from a worker in the service department that had to personally walk to the body shop to find out what was going on and then call me back to tell me it would be done the next day.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They dented my truck and when I dropped it off to be repaired the dented the other side and wont fix it
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Something went wrong with the gas tank when I drove it off the hill Kelly lot on Friday so I have to bring it back in on 1-24-18 and drop it back off and get a loaner car for the guys in the back to work on my truck. mark and Wendy have been very very nice and welling to help me and assist me in any way and I thank them for that. I thank everyone in the body shop for working on my truck.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I will give a 10 when my truck is fixed I have to bring my truck back in on 1-24-18
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Should have fixed the truck earlier when weather was better.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ready on Time?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Left with out pin strip on car, car was not washed as it should of been, and just not happy with car
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Scheduled appointment a week in advance for a 4 day repair and a 3 day repair that could have been done at the same time instead took 8 business days.