Hoffman Collision Center
Certified Toyota Collision Center, Certified Nissan Collision Center, Certified Honda/Acura Collision Center, Certified Hyundai Collision Center, Certified Chrysler/Jeep/Fiat Collision Center,
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Car in shop about 17 days. I received NO calls from the shop regarding status of repair until I called AMICA and had them call you. 2 days later my car was ready. Sounds suspicious. My rental was costing $500/wk.
Customer Service - 2.5/5.0 -
My detailed negative comments disappeared before being sent. I will not be wasting time typing them again..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely pleased with Cassandra and Tyler did an excellent job communicating with me answering all my questions and coordinated with Allstate Insurance and Enterprise rental. Excellent job in repairing the damage and recalibrated the front sensors in the grill and bumper very well and did not need new ones. Will highly recommend Hoffmann collision as well as Genesis dealership.
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Too early to say. Your garage never put back my wheel lock lugs, so now I have to look to buy one!
Customer Service - 3.5/5.0 -
The quality of repairs remains to be seen since lot of mechanical work was done under the hood, so not enough time to evaluate performance
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We have used them before as well.
Repair Quality - 4.5/5.0 -
Work looks original.
Customer Service - 4.5/5.0 -
Work was beautifully done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great service thank you! My first car, I was so worried after it was vandalized that something might be damaged. Your team restored it to as good a new, thank goodness. That was a hard time for me but everyone was very helpful and reassuring. Thank you for all of your support during that time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10/10 experience from start to finish. I really appreciated the frequent updates and how responsive the team was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very pleased with the work you did on our car.
Customer Service - 5.0/5.0 -
People were very courteous and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Assuming the issues in the first question are addressed, I would recommend Hoffman.
Repair Quality - 3.0/5.0 -
There are some blemishes on the front fenders, mostly on drivers side - but they can likely be buffed out. Where the hood closes near the grill, one side is 1/8 inch and the other is 1/4 inch. I will bring the car back in to see if anything can be done on these areas.
Customer Service - 4.5/5.0 -
Great check-in and check-out experience. Was also kept in the loop about the status of the repair.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very attentive clear communications and convenience with Enterprise car pickup on site..
Customer Service - 5.0/5.0 -
Very professional and cordial.
Likely to Recommend - 2.5/5.0 -
just common courtesy should be a basic thing at service centers. If you say you are going to do something, do it.
Repair Quality - 4.0/5.0 -
car seems to be great
Customer Service - 2.0/5.0 -
The communication/updates were painful. Wes the adjuster told me Weds he'd call me Friday to confirm I could most likly get the car Friday. No one calls me Thus so I call them. No one calls back. Turns out Wes is also out Friday...so why the heck tell you. me you will call when you know you are out>? The receptionist Cassandra same thing. No one returns calls or follows up when they say they will.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far, all looks good.
Customer Service - 5.0/5.0 -
Top notch service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Over all, satisfied with the facility.
Repair Quality - 3.0/5.0 -
I had to take it back for more fixes and lost another week with no vehicle
Customer Service - 3.0/5.0 -
Took longer than expected..had to tow the car back as some work wasn't done properly and was making louder noises. Finally got the car after 3-4 weeks. Communication could be better.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cassandra and Seth were very kind and helpful throughout the entire process. The techs did a great job on the door.