Hoffman Collision Center

Likely to Recommend - 3.0/5.0 -

Over all, satisfied with the facility.

Repair Quality - 3.0/5.0 -

I had to take it back for more fixes and lost another week with no vehicle

Customer Service - 3.0/5.0 -

Took longer than expected..had to tow the car back as some work wasn't done properly and was making louder noises. Finally got the car after 3-4 weeks. Communication could be better.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Cassandra and Seth were very kind and helpful throughout the entire process. The techs did a great job on the door.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The whole process was absolutely perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me informed of the progress and very informative and polite when I was at the shop. Good experience. Will definitely recommend Hoffman

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Repair process was smooth.

Customer Service - 3.5/5.0 -

Most were great, including Lindsay. One customer service rep is very condescending.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs were done in a timely fashion, I was kept informed, and everyone was professional and thorough.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly, efficient and did an excellent job in repairing the damage to my Porsche Macan.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

As stated earlier, I am very satisfied with the quality pf this repair.

Customer Service - 5.0/5.0 -

The workmanship on my 2003 BMW Z4 was outstanding. I couldn't be more satisfied with the service or treatment by all the staff that were connected to this project. I would highly recomend Hoffman Auto Body to anyone in need of this service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

My repair did not begin for 6 months due to a part they could not locate. I would call occasionally to check in to get an eta. Occasionally a woman would answer that was annoyed by these check ins and made it clear in her communications. After my experience closing the transaction I believe this was Cassandra.

Repair Quality - 5.0/5.0 -

The final result looks good. Glass coat will be reapplied in 3 months.

Customer Service - 0.5/5.0 -

My repair did not begin for 6 months due to a part they could not locate. I would call occasionally to check in to get an eta. Occasionally a woman would answer that was annoyed by these check ins and made it clear in her communications. When I finally picked up the vehicle Cassandra was at the counter. She was rude and unprofessional.She made a scene and went to get someone else. I hope you understand that nothing happened to cause this. No argument. The gentleman at his computer came over and started to help me.I could tell this was not the first time he witnessed Cassandra's unwarranted rage on a customer. Soon another woman came from the back and finished the very simple transaction. The work done was good but your customer facing employee ruined the excitement of finally having my vehicle . Ask yourself how many times does this happen and is this the last interaction you want your customers to experience?

Returned Clean

Likely to Recommend - 1.0/5.0 -

No communication whatsoever between customer and repair shop

Repair Quality - 4.0/5.0 -

Good

Customer Service - 2.5/5.0 -

No communication whatsoever of what additional parts they maintained was required for the vehicle and neglected to replace the brake pads that I requested when I dropped off the vehicle therefore I will have to return to have them replaced and I live two towns away

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

The repair was satisfactory, however, the vehicle was filthy inside and out when picked up.

Customer Service - 2.5/5.0 -

I called multiple times for updates with no return call. I had to drop by in person to get answer.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Cassandra is excellent at her position. She is courteous, clear communicator, and holds the company line. The man who appraised the work and checked the car at the end with me shared the positive qualities with Cassandra. So why was it not a 10? THe finding out when the car would be ready was problematic from my point of view. 13 days to compete the work became 21. I understood completely the reason for the added time. Staff had reasons to be out. I am glad the company didn't hire less than qualified substitutes, but it was on day 13 I learned there would be a 2-3 day delay. It became 4 and I only heard that in a text message on the 4th day. The time was not clear- afternoon. When I called to try to get a guesstimate on the time, so I could make a decision about my plans, I was politely told to wait to hear. With all your experience, I find it hard to believe, I couldn't be told- early afternoon or late afternoon, or Monday looks likely.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Wes did a great job in expediting the process to get the car done in time for my daughter yo leave for her summer internship

Returned Clean