Hoffman Collision Center
Certified Toyota Collision Center, Certified Nissan Collision Center, Certified Honda/Acura Collision Center, Certified Hyundai Collision Center, Certified Chrysler/Jeep/Fiat Collision Center,
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very great work to fix my vehicle
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Your staff Tyler and Cassandra were very attentive and nice.
Returned Clean
Likely to Recommend - 5.0/5.0 -
3rd time we used Hoffman. Great work, great experience. We tell people to use Hoffman.
Repair Quality - 5.0/5.0 -
Nice work. A perfect invisible repair, like an accident never happened.
Customer Service - 4.5/5.0 -
Intake receptionist is excellent. What a great customer service focused young lady. Return phone calls are a little slow.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I like this job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service and speed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We drove the Camry home and have kept it inside because of inclement weather.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent workmanship
Customer Service - 5.0/5.0 -
Very friendly and responsive
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Although I live out of state I would recommend Hoffman to the people I know in the Hartford area
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept informed every step of the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100% recommend to others.
Repair Quality - 5.0/5.0 -
The car came back like; brand new, show room ready.
Customer Service - 5.0/5.0 -
They were cordial, accommodating and trustworthy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience! My 4Runner looks great! Staff was very friendly did a great job and completed work on time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car was in an accident on 12/03/25, and this was my first experience with Hoffman Collision—and it will be my last. While I understand delays due to parts availability, especially for a brand-new vehicle, what I experienced went far beyond reasonable inconvenience. The primary issue was the manager, Fred, whose lack of effort, transparency, accountability, and communication made this process unnecessarily frustrating. I was initially told my car would be ready by 12/15, but no one contacted me. When I followed up on 12/16, I was told the bumper cover had been ordered shortly after I dropped off my car but that they were just notified it was backordered until the end of February. When I questioned the delay in notification, Fred admitted they had “dropped the ball.” I was told all other work was complete and that only the bumper cover was outstanding. Despite clearly communicating my expectation for updates, follow-through was inconsistent. Weeks later, after Fred failed to call as promised, I received a call from my insurer, Amica. When I contacted Fred again, he contradicted earlier statements, saying additional parts had only just arrived. He admitted he forgot what he previously told me and felt it “wouldn’t have helped” to update me sooner. After more than a month with no progress, it became clear no effort was being made to locate the backordered part. I found the bumper cover myself within minutes at a dealership in Montana. Although the dealership agreed to ship it, Fred initially refused, falsely claiming they would not ship parts that far. After I personally intervened again, the part was shipped and arrived five days later. When I picked up my car, I discovered the air dam was scratched and shipping charges had been billed to my insurance. The air dam had not been replaced and required another visit. Seth was helpful and professional throughout, but it appeared his hands were tied. This experience was disorganized, misleading, and exhausting. Fred should not be in a management role. If you value honesty, integrity, and professionalism, I strongly recommend looking elsewhere.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Definitely a 10. Everyone was friendly responsible
Customer Service - 5.0/5.0 -
Excellent customer service