Hollingsworth Richards Collision Center
In operation 47 years.
Hollingsworth Richards is a family owned auto repair business and dealership that has been serving the city of Baton Rouge for over 30 years. Our goal is to provide high quality repairs and customer service in a timely manner. We accept most insurance claims and are a direct repair shop for many insurance companies. We also provide a high level of customer communication throughout the repair process including calls, text and emailing our messages to vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
All but the time it took for the repairs. I received my vehicle 7 days after it was first promised.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with Hollingsworth Richards collision was amazing. Communication was always open and very clear and I always knew the status of my vehicle via text and personal phone calls from Mr. Troy. All of my needs were met and the end product exceeded my expectations. THANKS GUYS.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Overspray on a part of the car that was not involved. Spoiler was all scratched when put back on, car was dirty when picked up, stain on seat from something left on the seat, cigarette lighter left in car and I dont smoke.
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
2 DELAYS FIRST RESULTING FROM ATTEMPT TO RE-USE ORIGINAL BUMPER FOR REPAIR. THE SHOP HAD LOOKED AT THE VEHICLE THE WEEK BEFORE THEY ASKED US TO BRING IT IN AND WERE SUPPOSED TO BE ORDERING PARTS AND SCHEDULING THE REPAIRS. AFTER HAVING THE VEHICLE FOR 3 DAYS THEY MOVED THE FINISH DATE AND THEN MOVED IT AGAIN. AT THE SECOND DATE WE SHOWED UP AT THE SHOP AND WERE TOLD THAT THEY HAD ORDERED A BUMPER AND IT HAD NOT COME IN YET. WE WERE FINALLY ABLE TO PICK THE VEHICLE UP THE MONDAY AFTER THAT TUESDAY A TOTAL OF 14 DAYS FOR SOMETHING WE WERE TOLD WOULD BE 3 TO 5 DAYS.
Likely to Recommend - 2.0/5.0 -
ONLY TO BE USED IF THERE IS NO URGENCY IN GETTING THE VEHICLE BACK
Repair Quality - 5.0/5.0 -
ALTHOUGH THE QUALITY OF THE WORK WAS GOOD THE UNTIMELY DELAYS WHICH EXTENDED THE REPAIR PERIOD FROM 3 TO 5 DAYS TO A TOTAL OF 14 WAS DISAPPOINTING
Customer Service - 2.5/5.0 -
AGAIN, DELAYS DUE TO THE ATTEMPT TO RE-USE THE ORIGINAL BUMPER WHEN WE WERE LED TO BELIEVE THAT NEW PARTS WERE BEING ORDERED
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repairs took longer than expected, and when we finally got our car back, there were additional damages on the inside that were new and unrelated to the initial accident. In a word, the work was shoddy.
Likely to Recommend - 0.5/5.0 -
absolutely not