Hollingsworth Richards Collision Center
In operation 47 years.
Hollingsworth Richards is a family owned auto repair business and dealership that has been serving the city of Baton Rouge for over 30 years. Our goal is to provide high quality repairs and customer service in a timely manner. We accept most insurance claims and are a direct repair shop for many insurance companies. We also provide a high level of customer communication throughout the repair process including calls, text and emailing our messages to vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thanks for the service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Calls not returned within a timely manner and the paint is chipped on hood.
My Experience - 0.0/5.0 -
Repair time was doubled with NO explanation. That caused unexpected rental car expenses. Plus, FOUR telphone voicemail messages were never answered. Only got limited information when USAA called. Not at all pleased...
Likely to Recommend - 3.5/5.0 -
Work was excellent, but there was no real communication
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
Little to no feed back, have to run the shop down for answers
My Experience - 5.0/5.0 -
Two girls that are the receptionist were sweet and made sure everything was handled quickly. The body work is great. My only complaint and my husband will fix it is they only put two bolts on my license plate der.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
It took 7 weeks to get my car back. Probably not a big deal to someone who lives in Baton Rouge but I don't so I was left dangling in the wind for 3 weeks in hotels and on friends' couches. The text messages with updates are a nice touch or at least would have been if they were accurate and continued right up until completion. I received 8 texts assuring me everything was on track up until a week before the estimated completion date and then I was sent nothing. Troy did return all of my calls but there was nothing pro-active about it. I understand things happen that are out of our control. I just wanted to be kept in the loop. It would have been cheaper for me to buy a plane ticket to go stay with family in Michigan for three weeks. Instead I was left hanging with "we should have it next week." Just frustrating.
My Experience - 0.0/5.0 -
Time kept getting pushed back. When I got my car back the center console display would start dimming and eventually black out. Car looks and drives great so far.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job overall. No problems. No complaints. Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
No choice involved. Insurance company claim.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Lift gate is very hard to close.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great