Hyacinth Collision Center
Hyacinth Collision Center is a family owned and operated business since 1997. Under new management! We provide high quality repairs while negotiating the best possible repairs with all insurance companies. Our deep roots in the community and our unwavering commitment to customer satisfaction make Hyacinth Collision Center the trusted choice for auto body repair in Salem. We provide quality service, on-time deliveries, and high-quality work to make your vehicle look as good as new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Buen servicio al cliente
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I wonder if a more thorough look at the damage would have enabled an estimate to be more accurate. I was warned that there might be damage that he didn't see but the cost was double the estimate, which ended up being a really unpleasant surprise. Otherwise. I was happy with the service and the results.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Shop needs better communication.
Repair Quality - 2.5/5.0 -
ECD’s we’re not met.
Customer Service - 2.0/5.0 -
Could not keep or fine someone to give me status after 1st ECD was missed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome customer service! Elijah went above and beyond superior service. He came in on his day off just so I could pick up car!
Customer Service - 5.0/5.0 -
Totally a great group of helping people
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service work done well and finished on time. Fixed some other things without additional charge. Would return again if the need arises
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job with the repair, timley and good customer care
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Very professional. Would use them again
Customer Service - 3.5/5.0 -
Good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast work and great customer service!
Likely to Recommend - 5.0/5.0 -
Anyone who doesn't take their car to Hyacinth either must own their own shop. or is a seriously gifted DIY craftsman.
Repair Quality - 5.0/5.0 -
You folks are the best! Number 1 in speed and quality. My car is 12 years old and you made the exterior looklike the car had just rolled off the showroom floor. You Rock!!!!😎❤️
Customer Service - 5.0/5.0 -
See above
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication in both scheduling and the progress of the repair
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
That would be nice. Your automatic commuter responses are all we had, unless we called you.
Likely to Recommend - 4.5/5.0 -
except overspray on rear bumper
Repair Quality - 3.0/5.0 -
tail gate not assembled properly lock removed from tailgate not reinstalled mirror passenger side not replaced as per estimate waiting on parts for passenger running board
Customer Service - 2.5/5.0 -
first steps were hectic and confusing not knowing what location to go to
Returned Clean
My Experience - 5.0/5.0 -
I work at a custom truck manufacturer as a quality control inspector. Considering what I do for a living I feel I am uniquely qualified to critique work like this. I am very impressed with the level of work you did. If I didn’t know what happened to my truck I would have absolutely no idea it had been repaired, especially behind the cab which is very hard to restore to new. Your customer service was excellent and you were very communicative during the entire process. If I had one gripe it would be that when you took off my aftermarket bars it is obvious that someone lost the factory hardware and replaced it with hardware that was too small resulting in loose bars, which I will have to fix myself, as well as improperly reinstalling my soft cover, but at least I have something to occupy my Saturday now. However the quality of your work was master class and the communication could not have been better. I will be recommending you. Very good experience.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was pleased how quickly the car was fixed. But the day after I got it a tire sensor went out. I drove right to the shop when I saw this. I was told, they'd order the part and it should be here in the afternoon and they'd call. No phone call. I called on November 25th whoever answered didn't seem to know and put me on hold...I called again and was put on hold and so I hung up! Went to Les Schwab and part was replaced in about 30 minutes. Anyway your customer service after initial repair was non existent.
Customer Service - 4.0/5.0 -
I was pleased how quickly the car was fixed. But the day after I got it a tire sensor went out. I drove right to the shop when I saw this. I was told, they'd order the part and it should be here in the afternoon and they'd call. No phone call. I called on November 25th whoever answered didn't seem to know and put me on hold...I called again and was put on hold and so I hung up! Went to Les Schwab and part was replaced in about 30 minutes. Anyway your customer service after initial repair was non existent.