Hyacinth Collision Center
Hyacinth Collision Center is a family owned and operated business since 1997. Under new management! We provide high quality repairs while negotiating the best possible repairs with all insurance companies. Our deep roots in the community and our unwavering commitment to customer satisfaction make Hyacinth Collision Center the trusted choice for auto body repair in Salem. We provide quality service, on-time deliveries, and high-quality work to make your vehicle look as good as new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Wasn’t going to write a review but after relentless automated reminder texts here is my review. They appeared to have done a did a great job on fixing the cosmetic damage to the vehicle after it had been hit. I also requested they put on a front license plate holder to which they accepted and did. They told me the when I picked it up that it was free and would wave the $25ish dollar fee to install the license plate holder. I was surprised and happy about to hear it. Only on closer inspection did I realize they miss-drilled (2) holes on the front bumper which leads me to believe it was “free” because they messed it up and didn’t want to own up to their mistake. I’m not upset about the job they did or even messing up, I am upset because they didn’t have the courage or integrity to own a mistake. Not impressed. Not returning.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My service was friendly, very prompt and the final results were amazing. I would definitely return should the need arise.
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
One of the best I been to
Customer Service - 5.0/5.0 -
They went the extra mile
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Great service all around with a detail missed. The bumper step for my pickup wasn't adjusted correctly, and would hit the exhaust pipe everytime it was closed. I needed to unbolt the left bumper supprts, pull the step off to readjust, re-install everything, and re-torque. I would've brought the pickup back, but with how much you were booked out I really couldn't wait. A detail that other clients might write a bad review and a detail that should be considered to check on a final inspection before delivery with the client. No one walked around my vehicle with me to make sure I was satisfied and signed off on the work releasing the business.
Customer Service - 5.0/5.0 -
Everyone was very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They've always taken care of me, so I'd absolutely recommend them.
Repair Quality - 5.0/5.0 -
Had my vehicle repaired here multiple times and they took great care of my vehicle and always kept me updated.
Customer Service - 5.0/5.0 -
They always do great keeping me updated.
Returned Clean
My Experience - 5.0/5.0 -
You guy's did a great job an did it Quick an we appreciate it
Likely to Recommend - 5.0/5.0 -
I would Definitely refer them to anybody
Repair Quality - 5.0/5.0 -
They kept us in the loop.What they were doing to the car. An got it done in a timely fashion
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
Brian handle the repairs on my car quickly and professionally! His communication was excellent and my car was ready even faster than expected!
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Repairs werent done right the first time now I have to find time to take it back, but I have appointment so it wont be for it least a week until I can take it back
Repair Quality - 2.5/5.0 -
Not happy with the back passenger door, wasn't fixed right, I will be bringing it back to have it looked it,
Customer Service - 4.5/5.0 -
Didnt go over car with me, I found some issues a few days later plan on bringing it in for it to be fixed
Returned Clean
My Experience - 5.0/5.0 -
Service to repair my car was top notch, from check-in to checkout. I was updated regularly via text, and it was a stress-free experience. And the craftsmanship is so good, you could never tell anything happened to begin with. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Person who took looked at my damage suggested I go ahead and get a new bumper for around $200 more. I agreed. After repair I noticed a small “scuff” on the bumper & a small bubble in the finish. I called to ask if it was a new bumper & was told it was my original bumper. Had it been a new bumper I would have expected perfection. Since my car is older I decided I could live w the imperfections. This is a suggestion for communication & quality control. I would have appreciated knowing you decided to repair rather than replace. And why. But I appreciate you cleaned my car, inside and out. One more thing, my floor mats are missing. I’m sure you have them somewhere at your shop. You were so close to a 10.
Customer Service - 4.5/5.0 -
Refer to first comment.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Everything looks great.
Customer Service - 5.0/5.0 -
Good job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was excellent
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent workmanship and communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate being kept informed on the progress and being completed when it was estimated to be.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would never go anywhere else!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Your communication near work. The first message I received stated my car would be completed shortly. didn't hear anything, so I called two days later. just to find out that Parts was damage. New one due on Monday. Again didn't hear anything, call again on Wednesday, same message. I always had to call to figure out what was happening.
Customer Service - 4.0/5.0 -
Same as before. when I finally pick my car up the personnel were very friendly.