I G Burton & CO Inc Collision Center

My Experience - 5.0/5.0 -

Satisfied very good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

There was one section of the repair that needed to be corrected and I had to drive back to get it fixed.

Customer Service - 4.5/5.0 -

I like the communication updates on the status of my car. The staff was very friendly and Alex, in particular, was very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I have been in the Automotive Industry for more than 30 years. I now have my own management consulting firm and am a contract employee of Ford Motor Company specializing in Fixed Operations. Your entire team in the collision center is head and shoulders above any team I have been exposed to. I can safely say they are in the top 5%, of not only their process's for customer satisfaction, but also their quality of work. Thank you very much for what you do!! Ron Vest

Likely to Recommend - 5.0/5.0 -

Highly recommended!

Repair Quality - 5.0/5.0 -

Awesome!

Customer Service - 5.0/5.0 -

The update calls were fantastic!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was surprised and ultimately pleased by this frequent progress reports The car repair job is excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Nice repair. Took a little longer than I hoped. Nice people to deal with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional, kept me up to date on the status of my repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Just make sure the hood is adjusted right and it matches the fenders mine is not adjusted right but I will live with considering what all you guys did for me other then this great job nice people to work with you went above and fixed my door handle thanks also the gentleman who did the appraisal was very nice and he was courteous

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Hood is slight higher then the fender hood does not match up but it still looks good

Customer Service - 5.0/5.0 -

Adjuster was very professional and took very good care of my truck went way above and beyond to make me happy but had the truck for 29 days instead of two weeks like original agreement don’t know why that was but things happen over all very happy with the adjuster

My Experience - 0.0/5.0 -

I would like to say first that now that we finally have the car back it looks great. That being said, the communication and length of time it took to fix our vehicle was unbelievably lacking. The first problem we had was that it took us 9 days to get a estimate and I only received that because I happen to check my USAA app and it had been posted. However, whomever had submitted the estimate accidentally reported to USAA that the car was a total loss. Which turned out to be untrue, it took several calls to coordinate between your company and USAA to get that worked out. I do understand that Christmas and New Years was in the mix so I understand that you lost if few days of work for that. However after we finally got the estimate and got the mistake worked out between you and USAA there was little communication and when I did receive calls the lady that called refused to give me ANY idea of when we could expect the car back. In one particular call she would only say that the car was in painting and when I asked when we could expect the car to be done she responded with Well after it gets done in paint it has to go into drying. I repeated my question and she only would say it was in paint. This told us Less then Nothing so really why call? And yes I received the text message from you early on so I could keep track of the progress of my vehicle. I checked on it every few days and it NEVER updated. It always said it is in the shop and there was No estimated date of completion...to this day. So that honestly is a completely useless thing to give people. Your company told us that the reason for the delay was a part from GM that was back ordered because of the strike...I don’t buy that at all and it really didn’t even make sense since the strike was so long ago. Parts can easily be gotten from many sources...I grew up working with my mother in a parts department for a aircraft maintenance facility so there is always a way to get what you need. I honestly believe that if I would not have called this past Wednesday and demanded to have the car back I still would not have it. If people ask me about your company I will definitely tell them you did a great job but I will definitely follow up that statement with all of the above and let them decide on their own. I am also planning on informing USAA of my experience with your company and strongly suggesting they remove you from their preferred list due to the length of time it took for every stage of the process but also because of your communication is very lacking. Feel free to call me at any time if you have questions, I would be happy to answer them if it would save your next customer the aggravation I had with this entire experience.

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very helpful and accommodating