Ifm Systems, Inc.

4.9 (3,723reviews)
98%
Dba Ifm Collision Centers,  Bedford Hills,  NY  10507
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In operation 41 years.

IFM Collision Center has been in business for 35 years. We started out in a small 2 car or bay operation with 2 employees and have grown in 25 plus bays operation, 20 plus employees spread out over four buildings. Our growth began with our positive relationship with our insurance partners in the mid to late 80's. From this time, over the past 30 years, we are a direct repair facility (DRP) for the majority of insurance companies and the largest DRP facility in the area. As a DRP, IFM becomes the insurance company representative, downloads the assignment, appraisals the vehicle, repairs the vehicle, and bills the insurance company. Once completed, your vehicle has a lifetime warranty by your insurance company and IFM Collision Center. Quality is weaved into the culture of IFM, not only in the repair but in the overall customer experience at IFM. We call this "Level 10 Service".

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM Basic
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru
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Email

Reviews (3,723)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, keeping them informed at every stage through texts, calls, and emails. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return, often with the added bonus of interior detailing. Timeliness is another strong point, with numerous customers noting repairs were completed on or ahead of schedule. The staff is widely described as professional, friendly, and accommodating, making the overall experience seamless and stress-free. A few customers noted areas for improvement, including occasional delays beyond the promised date, initial gaps in communication, and isolated quality concerns such as unfinished paint work or new scratches, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Excellent work seamless like nothing happened to the car. I excellent customer service very polite and helpful. ..." Read more
"As always, work was perfectly done. Repair work, body work, looks better than new."
"Ifm are very professional and competent. They did an exceptional job."
"From start to finish, IFM was absolutely fantastic. The check-in process was nice and easy. IFM kept me informed every step of the ..." Read more
"Process was simple. IFM was attentive and coordinated everything including the rental car. Work performed was excellent."
"It was finish a few days earlier compared to the estimate, which is good."
"... a good job of communicating status of repairs and had the car ready 1 day ahead of promised date" Read more
"Awesome 1 week saved on rental $$"
"Delayed by 5 days"
"The experience was great. The repairs took a little longer than I expected."
"... dropped the car off to the minute. I picked it up. The communication and customer service was exceptional. They kept me up-to-date on progress of the repair committed to ..." Read more
"IFM did a great job. Excellent communication throughout the entire process"
"Professional service. Communicated very well and felt comfortable knowing my car was in good hands and work was going to be perfect."
"Communication was bad."
"Level of communication and availability was amazing"

My Experience

Every part of the process was smooth. They are so communicative and so helpful. Very pleased with this service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have used them before and would always recommend them.

Repair Quality

Everything went well and they got it back to me early. I am totally satisfied. And would use them again.

Customer Service

They were pleasant and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great and you completed it as originally agreed upon.

My Experience

Employees were very helpful when it took a long time to be without a car. Dave and Emily were special to us.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was continually informed about the progress of my car repair. Everyone was very helpful and courteous. They did a beautiful job repairing my car.

My Experience

I was extremely happy with the work on car, the staff and the constant communication. They kept me up to take during the whole process. They were extremely knowledgeable and helpful with my car rental as well.

Likely to Recommend

Repair Quality

Excellent service from start to finish. Team was extremely communicative, knowledgeable and helpful and friendly. Would use IFM Collison again! Lastly, helpful with rental car as well.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always professional and fantastic work ethics. Great job on my Porsche thanks

My Experience

Your staff was absolutely amazing. Communicate was fantastic. I will highly recommend

Likely to Recommend

Repair Quality

Service was wonderful staff was amazing

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at this shop is highly professional, friendly and very knowledgeable.

My Experience

Good communication. Repairs completed to my satisfaction.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Can’t say enough good things about IFM Collision! The quality of work was outstanding, with all factory parts used, and everything was completed in a timely manner. I worked with Emily from the very beginning, and she was incredible. She coordinated everything with my insurance company and rental car, making the entire process seamless and stress-free. I also received text updates throughout the repair process and was able to return my rental car directly to the collision center, which made everything so much easier. I highly recommend IFM Collision!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was easy as GEICO made all the arrangements and all I had to do was drop the car off. Although it took IFM 5 days to give me an update after I dropped the car off, after that all went smoothly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

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