Ifm Systems, Inc.

4.9 (3,699reviews)
98%
Dba Ifm Collision Centers,  Bedford Hills,  NY  10507
See Photos
Instant Estimate
Book Appointment

In operation 41 years.

IFM Collision Center has been in business for 35 years. We started out in a small 2 car or bay operation with 2 employees and have grown in 25 plus bays operation, 20 plus employees spread out over four buildings. Our growth began with our positive relationship with our insurance partners in the mid to late 80's. From this time, over the past 30 years, we are a direct repair facility (DRP) for the majority of insurance companies and the largest DRP facility in the area. As a DRP, IFM becomes the insurance company representative, downloads the assignment, appraisals the vehicle, repairs the vehicle, and bills the insurance company. Once completed, your vehicle has a lifetime warranty by your insurance company and IFM Collision Center. Quality is weaved into the culture of IFM, not only in the repair but in the overall customer experience at IFM. We call this "Level 10 Service".

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Subaru
Call
Email

Reviews (3,699)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, keeping them informed at every stage through texts, calls, and emails. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return, often detailed inside and out. Timeliness is a strong point, with most vehicles ready on or ahead of schedule. The staff is widely described as professional, friendly, and accommodating, making a stressful experience seamless. Customers also appreciate the on-site rental car coordination. A few customers noted delays, occasional communication gaps, and minor quality concerns such as unfinished polishing or unaddressed scratches, reflecting areas customers feel could be refined.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Perfect service perfect repair wonderful people to deal with very grateful"
"... easy. IFM kept me informed every step of the way. The work done was fantastic, like new. This is the second time I IFM. Both experiences ..." Read more
"Excellent work seamless like nothing happened to the car. I excellent customer service very polite and helpful. ..." Read more
"... coordinated everything including the rental car. Work performed was excellent." Read more
"As always, work was perfectly done. Repair work, body work, looks better than new."
"Right on time, with great communication throughout."
"The date they provided at the very beginning was the date that the car was ready."
"It was finish a few days earlier compared to the estimate, which is good."
"Delayed by 5 days"
"The experience was great. The repairs took a little longer than I expected."
"Always updating via text and email and returned calls !!! Great service"
"Regular text messages was reassuring"
"I was not happy the way I was communicated my needs and when the car will be ready."
"... dropped the car off to the minute. I picked it up. The communication and customer service was exceptional. They kept me up-to-date on progress of the repair ..." Read more
"I was so impressed with the level of communication from the initial contact to schedule an estimate ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Great service

Likely to Recommend

Repair Quality

Great job great service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Emily was so nice and patient

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You have streamlined the process to make it painless for the customer. My special thanks to Emily for her diligence and patience. You have a quality operation.

Likely to Recommend

I definitely will recommend, my car looks new!

Repair Quality

Everyone at IFM was very professional. They made the experience seamless.

Customer Service

Emily was terrific. She was very knowledgeable and patient.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service advisor David and office manager Emily are a great team! Great work and in a timely manner!! Best wishes, John

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very recommended

Repair Quality

Smooth transaction, great communication throughout the whole repair time. Super helpful and most caring branch. They did a great job on my car.

Customer Service

Super nice and helpful

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The car is great, safe and looking good

Customer Service

Emily was great. We had a little miscommunication about a cargo cover that was to be picked up after the repair but it was not accessible despite calling in advance and required an additional trip.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Fast, friendly, thoughtful, affordable, quality, honest.

My Experience

Excellent work!! You can even drop off your Enterprise rental car there for convenience. That was great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you!

My Experience

đź‘Ť thanks

My Experience

Your service is the BEST! I couldn’t imagine going anywhere else. Everything about the experience is so professional: excellent communication, great work, great customer service. Thank you!

Likely to Recommend

We have used your service before and knew that we would use you this time. We have told everyone about how great your service is.

Repair Quality

Your service is Excellent! Everything was made so easy, you communicate each step of the way, the car was repaired beautifully. We couldn’t be happier with your whole organization. Many thanks, Natalie

Customer Service

Emily was wonderful. She gave me an overview of the whole repair process and was in touch about the pick up process. Very professional and knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks awesome! Thank you so much!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 3,699

Auto body shops nearby

view more shops in: Bedford Hills  |  10507