Ifm Systems, Inc.
In operation 41 years.
IFM Collision Center has been in business for 35 years. We started out in a small 2 car or bay operation with 2 employees and have grown in 25 plus bays operation, 20 plus employees spread out over four buildings. Our growth began with our positive relationship with our insurance partners in the mid to late 80's. From this time, over the past 30 years, we are a direct repair facility (DRP) for the majority of insurance companies and the largest DRP facility in the area. As a DRP, IFM becomes the insurance company representative, downloads the assignment, appraisals the vehicle, repairs the vehicle, and bills the insurance company. Once completed, your vehicle has a lifetime warranty by your insurance company and IFM Collision Center. Quality is weaved into the culture of IFM, not only in the repair but in the overall customer experience at IFM. We call this "Level 10 Service".
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great job and wonderful people to work with. Very pleased!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with the repair to my vehicle
My Experience - 5.0/5.0 -
excellent adjuster working with USSA, very courteous ladies in the front office and on the phone Made it very easy to rent the car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I don't need to be contacted. I really enjoyed speaking with and was more than satisfied with the women in the IFM office who did the paperwork and set all the appointments. They were courteous, charming and easy to speak to. For a company, though, that prides itself on communication, I did not feel like I was able to communicate the way I wanted about my car nor did I ever get a call back when I called and left messages for the person who was in charge of my car/repairs. I don't need to be contacted now but was I "completely satisfied with the experience?" No.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
My car looks good as new although the hood lock which was replaced is not straight which makes it slightly more difficult to open my hood.
Customer Service - 2.5/5.0 -
I both loved and hated the customer service I received which is why I'm rating my experience a 5. The women in the office were tremendous but my point person, Dave, was extremely difficult to get a hold of and my battery died as soon as I left your parking lot which, since no one gave me the heads up that my battery had died, I consider poor customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Satisfied is an understatement!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very efficient in communicating the repair process. Courteous staff.
My Experience - 5.0/5.0 -
Terrific work. Excellent customer service.
My Experience - 5.0/5.0 -
Besides it was not given to me on time told. you were clear when it was late. Car was right. Nice people from estimator to front desk. Take cRedit cards or tell them when you drop off you dont. I dropped check on ccard to pay, then found out didnt take it could have been problem if i didnt have 1200.oo in cash
Likely to Recommend - 5.0/5.0 -
Tell them at beginning you don't take ccard. Got check in mail deposited in account so I could fined a way of having guaranteed payment. Didn't think personal check counted and put on charge card. Or tell us if we get. Check we can sign it over to you guys.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My total experience with IFM was top notch. The whole process was made very easy by all the personnel. Everyone has been totally welcoming and helpful every step of the way. Your workmanship is excellent....but I think your personnel get my highest laurels....always pleasant and very efficient. It is a delight to work with IFM in spite of the fact that no one is happy to need your work :-) Thank you for a very, very pleasant experience.
Likely to Recommend - 5.0/5.0 -
with absolutely no reservations
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I have already answered another survey in which I expressed the fact that customer service is unsurpasssed! Absolutely the best!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My daughter was so excited when she saw her car. It looked brand new. She was really excited that they were even kind enough to clean it. Everyone I spoke to over the phone was so nice and friendly. The emails kept me up to date as to the car's progress. Will definitely used them again.
My Experience - 5.0/5.0 -
Excellent!!! From 1 to 10 the IFM team have 11. Thank you.
Likely to Recommend - 4.0/5.0
Repair Quality - 0.5/5.0 -
Took too long for work done car was in shop for over 2 weeks - repair wasnt done properly
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Late hours would be nice.