Ifm Systems, Inc.
In operation 41 years.
IFM Collision Center has been in business for 35 years. We started out in a small 2 car or bay operation with 2 employees and have grown in 25 plus bays operation, 20 plus employees spread out over four buildings. Our growth began with our positive relationship with our insurance partners in the mid to late 80's. From this time, over the past 30 years, we are a direct repair facility (DRP) for the majority of insurance companies and the largest DRP facility in the area. As a DRP, IFM becomes the insurance company representative, downloads the assignment, appraisals the vehicle, repairs the vehicle, and bills the insurance company. Once completed, your vehicle has a lifetime warranty by your insurance company and IFM Collision Center. Quality is weaved into the culture of IFM, not only in the repair but in the overall customer experience at IFM. We call this "Level 10 Service".
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional service from beginning to end. Keeping daily updates was appreciated. Going above and beyond to fix a few small things not even in the repair order was outstanding.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have used IFM several times and they never cease to amaze me. Their customer service is stellar, the body work is impeccable and everyone who works there is extremely courteous, considerate and professional. I will never go anywhere else!
My Experience - 5.0/5.0 -
SERVICE WAS PROMPT C0URTEOUS AND FRIENDLY
My Experience - 5.0/5.0 -
I only wish you were open later than 5pm . I had to arrange for someone else to pick my car up as I work till 5pm. Other than that I was very satisfied. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I would happily recommend if no rush to get car bck
Repair Quality - 4.5/5.0 -
good work but took way too long to complete
Customer Service - 4.5/5.0 -
everyone pleasant and helpful
My Experience - 5.0/5.0 -
At the time to pick up the car, everyone was very helpful in making last minute touch-ups. They also did this with a very good attitude.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased with service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My second experience with IFM, both repairs performed completely to my satisfaction. However, I do hope to not require a third experience.
Likely to Recommend - 5.0/5.0 -
My second repair, completely satisfied, however, I hope to not need their services in the future.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The original Geico estimate was that it would be a four day job and IFM took 9 days. They promised daily update emails and I only received one email in 2 weeks and had to keep calling them to check on the status. I have used IFM many times in the past, but after this experience with such poor customer service and poor communication, I will use a different collison shop next time.
My Experience - 5.0/5.0 -
it took a little longer that I expected, but everything turned out ok.
My Experience - 5.0/5.0 -
Service was excellent. However, I was most impressed at the checkout when one part of the work was not quite perfect. I noticed it but made no audible comment. Before I could question it, the Facility Manager, Cherise Barclay, brought it to the attention of the Operations Director, Chris (?), and it was rectified immediately. This is not my first experience with IFM; there pursuit of excellence has always been consistent. If it becomes necessary in the future, I will certainly have them repair my vehicle.