Ifm Systems, Inc.
In operation 41 years.
IFM Collision Center has been in business for 35 years. We started out in a small 2 car or bay operation with 2 employees and have grown in 25 plus bays operation, 20 plus employees spread out over four buildings. Our growth began with our positive relationship with our insurance partners in the mid to late 80's. From this time, over the past 30 years, we are a direct repair facility (DRP) for the majority of insurance companies and the largest DRP facility in the area. As a DRP, IFM becomes the insurance company representative, downloads the assignment, appraisals the vehicle, repairs the vehicle, and bills the insurance company. Once completed, your vehicle has a lifetime warranty by your insurance company and IFM Collision Center. Quality is weaved into the culture of IFM, not only in the repair but in the overall customer experience at IFM. We call this "Level 10 Service".
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The driver side door ding was not repaired. The interior of the car including windows was dusty and streaked. The exterior was washed however, the wash job was not good. missed spots, and dusty windows streaked on the exterior as well.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Fabulous. Done quickly with constant communication to my full satisfaction.
My Experience - 5.0/5.0 -
I have been occupied with lots of things, including dinner and TV coverage of the rioting in Baltimore, and am just now checking for messages. Please give me a day or two, and I will comment, as I promised in your office.
My Experience - 0.0/5.0 -
Didn't match paint color
My Experience - 0.0/5.0 -
Very displeased. They gave me my car with the check engine light blinking furiously. Why would they give me a car back not safe to drive? Something must have been disturbed with car while there for repair. My mechanic said it was unsafe to drive and suggested I bring it to Subaru dealer. I am now paying for a rental car until this is fixed. I am so upset. Another body shop would never give a customer a car with a diagnostic light blinking.
My Experience - 5.0/5.0 -
Keep up the good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Friendly staff. Car delivered on time.
My Experience - 5.0/5.0 -
It was a pleasure to deal with the folks at IFM.. Everybody was professional and couldn't be more pleasant. Their mission is to do the best work possible to each customer's satisfaction. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at IFM is very professional and courteous. Your communications are helpful and I will recommend your shop to friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was friendly and professional. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing customer serviice
My Experience - 0.0/5.0 -
Very disappointed...although paint job looks good. Headlights are pointed too low and need to be adjusted. Also, my vehicle is equipped with headlight washers which were are no not functioning. Very annoyed that I will need to bring my car back in to be fixed!!!