Imperial Auto LLC

4.9 (877reviews)
97%
845 Woburn St,  Wilmington,  MA  01887

In operation 17 years.

Where Service and Quality Comes First !

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (877)

Likely to Recommend

Repair Quality

very happy with service. Great job with the damages/accident. The car was returned all clean. Very happy with the job done. Great Cust Svc.

Customer Service

Great!

Returned Clean

My Experience

I thought that the team at Imperial did an excellent job repairing my car and keeping me up to date on how the work was coming along. I would recommend them highly

Likely to Recommend

Repair Quality

I thought imperial auto did a great job with my car. The repairs and the service were both excellent and would recommend them to others

Customer Service

I thought the customer service was excellent. They kept me informed on the progress of the repairs and answered all my questions

My Experience

Terrific communication! I was always informed of the stages and the excellent quality of work when I picked up my car. BIG smile!

Likely to Recommend

Repair Quality

Excellent service and repair is top notch

Customer Service

Likely to Recommend

Repair Quality

Fast and friendly service

Customer Service

Great

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

I got weekly calls and updates on the status of the car which was great to know what to expect with the repair process.

My Experience

Thank you so much for everything!!

Likely to Recommend

Repair Quality

Imperial Auto went above and beyond. I got rear ended and chose this shop as a quick shop through my insurance after reading all the amazing reviews. I’m not disappointed at all. The owner of the shop knew I couldn’t get a rental and dedicated a lot of time to getting my car back to me as soon as he possibly could. My car looks like a new car- front, back, sides. I received it back shined up, clean, smelling amazing. I really can’t give this shop and the owner enough praise. Please, give this shop your business and spread the word. They deserve it!!

Customer Service

Returned Clean

My Experience

Imperial auto did an incredible job fixing up my car after I was involved in an accident. They were super communicative. Great customer service.

Likely to Recommend

Repair Quality

Imperial Auto did a wonderful job on my car. Excellent customer service!

Customer Service

Excellent!

Returned Clean

My Experience

Imperial auto is very reliable and they do excellent work. Thank you

Likely to Recommend

Repair Quality

Have ued him before, they do excellent work. Definitely recommendable.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I always recommend imperial to anyone who needs repairs

Repair Quality

Imperial always goes above and beyond. My son needed repairs from a hit-and-run when he was away at his college. He was only home for a short amount of time during Christmas break and imperial went out of their way to fit him in for the repairs. I will always come here for the amazing service.

Customer Service

The entire staff kept us informed every step of the way, and are kind and friendly.

Returned Clean

Likely to Recommend

Repair Quality

Good communication, car is very clean when pick up. No complaints at all

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Wonderful job. Extremely professional. Timely service. Great communication with us. Service was a perfect 10.

Likely to Recommend

Absolutely! All day long.

Repair Quality

Professional, timely, communicative.

Customer Service

It was amazing.

Returned Clean

Likely to Recommend

I’ve used them 2 times for repairs

Repair Quality

The detailing of the interior was an added bonus and they did a great job on the repair

Customer Service

We’re always in touch with me- I never had to call

Returned Clean

My Experience

Great job, I am very pleased with the repair, and customer service.The updates were especially nice.Everyone was very polite and professional. Thank you Robert .

Likely to Recommend

Would recommend Imperial in a heart beat.

Repair Quality

Customer Service

My car looks awesome even detailed the inside for me did a great job.

Returned Clean