Inland Empire Collision

4.7 (632reviews)
93%
2936 E La Cadena Dr,  Riverside,  CA  92507

Full service collision repair center. Frame straightening with computer measuring, color matching, four wheel alignments onsite, claims handling, hertz car rental onsite and a lot more. EST 1984

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (632)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles were restored to like-new condition, often exceeding expectations. Communication was a standout strength, with frequent text and call updates keeping customers informed throughout the repair process. Timeliness was also well-regarded, as many vehicles were completed ahead of schedule. Customers highlighted the professionalism, friendliness, and attentiveness of the staff. A few customers noted initial communication gaps or delays tied to parts availability and insurance approvals, and one mentioned paint and fitment concerns upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
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"We are extremely satisfied with the repairs and the exceptional customer service everyone granted us. I am grateful Inland Empire ..." Read more
"Great customer service, repairs were done to perfection and will use them again"
"1010 . They did a great job, everything looks great and most of all, I loved their customer service. They were very communicative ..." Read more
"The repair was great, the one issue I had was the inside of my vehicle was dusty thru out. Just wish it was ..." Read more
"Excellent customer service and my car looks fantastic. The staff kept me informed throughout the entire process. Won't take my car anywhere else. Five out of five ..." Read more
"Im impressed with the communication every step of the way highly recommend."
"Thanks for being very thoroughly meticulous and communicating about all my repairs. Everything is 100%"
"... pumper. It was told they were waiting for parts. I was not explaining to what needed to be repaired even though insurance covered costs. The other driver ..." Read more
"Communication was always a priority. When, I called they gave updates and my concerns were answered."

My Experience

The best, thank you

Likely to Recommend

Repair Quality

My car came back good but the alignment was off when I got it back , when they had told me the alignment passed ! But overall 10/10 going back to get it aligned but everything else was great

Customer Service

Likely to Recommend

I’m a satisfied customer

Repair Quality

Looks like new

Customer Service

Constantly received progress updates

Likely to Recommend

Repair Quality

friendly staff always able to answer questions but need a better communication and the work was great just need to be careful and making sure everything is covered well because the inside of my car got stained with paint

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Very good job

Likely to Recommend

Repair Quality

Great service, very helpful staff and professional

Customer Service

Likely to Recommend

Repair Quality

we are very pleased with Inland Empire Collision! Huge shout out to Mark & Donna for always updating us while our vehicle was in the shop.

Customer Service

My Experience

The process was quicker than expected. All the team here are professional and have great customer service. My car looks great!

Likely to Recommend

Repair Quality

Exceptional work and customer service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Communication was problematic. Called and was put on hold then hung up on, twice. Told parts were all in then told still waiting on a part. Told car would be ready on Tuesday, then on Wednesday told it would be Friday at closing time. On Monday I picked up the car and the detail person did a little extra without charge to improve the appearance.

My Experience

Donna and Mark provided amazing customer service from start to finish. Even with a few slight delays, they kept communication open and updated me every step of the way, which I really appreciated. I highly recommend this location for any auto body repairs. It's a family-owned small business, and the personalized service made the experience even better. I'll definitely be coming back if I ever need repairs again.

Likely to Recommend

Donna and Mark provided amazing customer service from start to finish. Even with a few slight delays, they kept communication open and updated me every step of the way, which I really appreciated. I highly recommend this location for any auto body repairs. It's a family-owned small business, and the personalized service made the experience even better. I'll definitely be coming back if I ever need repairs again.

Repair Quality

Donna and Mark provided amazing customer service from start to finish. Even with a few slight delays, they kept communication open and updated me every step of the way, which I really appreciated. I highly recommend this location for any auto body repairs. It's a family-owned small business, and the personalized service made the experience even better. I'll definitely be coming back if I ever need repairs again.

Customer Service

Donna and Mark provided amazing customer service from start to finish. Even with a few slight delays, they kept communication open and updated me every step of the way, which I really appreciated. I highly recommend this location for any auto body repairs. It's a family-owned small business, and the personalized service made the experience even better. I'll definitely be coming back if I ever need repairs again.

My Experience

Thank you for your services! I feel that you are very deliberate and considerate to us and working on our vehicle. We are very happy to have it back! You did a great job!

Likely to Recommend

I will definitely refer them!

Repair Quality

Thank you for the great service!

Customer Service

Excellent customer service!

My Experience

Thanks to Donna she is amazing always answer all my questions super satisfied Thanks Inland Empire Collision excellent service 👍

Likely to Recommend

Repair Quality

Excellent

Customer Service

Super satisfied

My Experience

Great service and great people.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I love the great bodywork you did on my vehicle. I'd recommend you to others. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

La verdad esta vez me dieron solución a mi carro muy rápido

Customer Service

Muy bien

Likely to Recommend

Repair Quality

They did an excellent job in my car, it looks like nothing ever happened. Thank you so much for your excellent job

Customer Service

Likely to Recommend

Yes! I will recommend you guys!

Repair Quality

Inland Empire Collision repair crew exceed my expectations! I will recommend you guys.

Customer Service

The inland Empire collision repair crew exceeded my expectations. I will recommend you guys.

My Experience

Excelente servicio

Likely to Recommend

Repair Quality

Very professional response way to fast and don't cut corners 👍

Customer Service

They take the time with the customer