Caliber - Riverside - 14th Street

4.9 (3,454reviews)
98%
2910 14th Street,  Riverside,  CA  92507
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,454)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting daily text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking like new or better than expected. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and a customer-first approach were repeatedly commended. A few customers noted areas for improvement, including parking availability, occasional lapses in transfer notifications, and minor paint texture concerns, but these were isolated comments amid overwhelmingly positive feedback.
AI-Generated from reviews written in the last 12 months
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"The team was so friendly and communicative and the service was fantastic. I am beyond satisfied with the repairs!"
"Always excellent work and customer service was 110 percent."
"... The staff were professional and welcoming, and the quality of the repair work was outstanding. Five stars all the way!" Read more
"Caliber collision was amazing. They did a wonderful job. Great communication had the job done very professional and promptly."
"The customer service was beyond our expectations. We received regular updates on the progress of the ..." Read more
"Everything was completed and ready before my original time of pick up."
"My vehicle was ready before promised, which was so amazing!"
"My car was done sooner than I thought. They amaze me, and I was grateful and blessed that it was fixed ..." Read more
"A whole 5 days ahead of schedule"
"In fact, it was finished over 5 days earlier than first estimated!"
"... done and in a timely manner is always appreciated. Every step of the way I was kept up to date regarding the progress of my vehicle which I greatly appreciate. ..." Read more
"I had an amazing experience at Caliber Collision. The team were extremely communicative, responsive and so friendly! My car was completed ahead of the estimated time ..." Read more
"Communication throughout this long process was absolutely splendid"
"I give caliber collision a 10 . Excellent communication I can always trust them t100 satisfied with the work they done to my car and its beautiful. ..." Read more
"Superior customer service. Kept me informed all the time"

My Experience

My Experience

They finished my repairs on the honda in five working days. Eric was super communicative and he even stayed a little bit after closing. I highly reccommend this Caliber Collision location!

Likely to Recommend

Repair Quality

They definitely did great work and it looks like its a brand new car now. Very happy every day I drive it and the way it looks reminds me of the first day . Its perfect and I am extremely happy with the results. Definitely if anyone needs to get their vehicle repaired this is the place to go amd it will be taken care of and in a good time as well.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and personable staff. Eric answered all the questions I had and kept me informed about the process. Your receptionist was also very helpful and friendly (I apologize for not getting her name).

My Experience

I was kept up the repairs. Eric was a wonderful service representative.

Likely to Recommend

Repair Quality

Eric was so professional and kept me up to date on progress of repairs on my car.

Customer Service

Eric was wonderful he kept me aware of the progress on my car repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to everyone at caliber collision located on Park Ave in Riverside. You guys are truly professional knowledgeable and very good to keep the time estimated in fixing my automobile. Eric Saechao you are the best. Thank you.

Likely to Recommend

Repair Quality

Good job.

Customer Service

Very cordial and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Eric Saechao at Caliber was great. He was really polite, professional, and friendly. He made me feel comfortable about leaving my car there. All the work was done right on time and he was super communicative the whole time. Any questions I had were answered promptly so the pick up process was super smooth. Car looks great.

Likely to Recommend

Repair Quality

Customer Service

Eric Saechao was great at communicating with me. He kept me updated on each phase and handled any questions I had promptly. He's super polite, professional, and friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and superb work on my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very communicative and definitely an emphasis on quality of work. Great job. Great experience. Highly recommended

Likely to Recommend

Great service

Repair Quality

Great service

Customer Service

Great service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I thought Eric my point of contact did a great job.

Likely to Recommend

Repair Quality

Was happy with Eric and front desk gals services.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I called first called the other Caliber in Riverside about my claim. They told me to email them the info. They never got back to me. Silver lining is after a couple of days I called this branch, which has been incredible. Eric and team kept me updated throughout the whole process, you can tell they value communication. Fully satisfied with this branch.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Things for the great job and the timely manner. Appreciate.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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