Caliber - Colton

4.9 (414reviews)
99%
1206 Via Roma,  Colton,  CA  92324

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (414)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates via text and phone calls throughout the repair process. The shop excels in timeliness, frequently completing repairs ahead of schedule and accommodating urgent customer needs. Quality of work receives outstanding feedback, with vehicles often looking brand new upon return. The complimentary detailing service is frequently mentioned as a pleasant surprise. Staff members are consistently described as courteous, helpful, and professional, creating a welcoming environment. The lifetime guarantee provides additional peace of mind. While most experiences are overwhelmingly positive, a few customers noted minor issues that required follow-up visits, though these were handled professionally and promptly resolved.
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"The repair was very quick, and I got my truck back sooner than expected."
"Fast service updates every step of the way my car was fixed in as little as 4 days amazing work"
"... at the time the vehicle was supposed to be done so they expedited it and got it done before I left town" Read more
"Great service! They finished my car very quickly ahead of schedule. They also delivered my car to me which was an additional ..." Read more
"Our truck was like 2 weeks early"
"They provided regular updates via text and phone calls!"
"Outstanding communication!"
"Texting me regarding the car as often as necessary was awesome."
"Team was awesome with great communication and updates"
"They were very intimate and reassured me every step of the process with frequent phone calls and text message ..." Read more

My Experience

Great communication everyone was friendly and helpful. Thank you for all your help. I left you a 5 star review

Likely to Recommend

Repair Quality

Very happy with the outcome

Customer Service

Everyone is super friendly and helpful

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Tell anyone that need car or truck restored

Repair Quality

Good work back to what it was

Customer Service

Good work

Returned Clean

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Repair Quality

Customer Service

My Experience

Above and beyond excellent customer service by every person we had encountered. Great price quoted. Prompt ordering of needed part. From order, making a deposit by 3rd day, completed. Great job!

Likely to Recommend

This organization is “ second to none!”

Repair Quality

Excellent craftsmanship!! Our technician was extremely professional and super friendly. We’re very pleased with the outcome.

Customer Service

We were provided up to date on everything.

Returned Clean

Likely to Recommend

They use after market parts first, which is fantastic.

Repair Quality

Looks like new. The time it took however was about 8 business days.

Customer Service

They had the wrong co tact info but quickly corrected it.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

The over all service was amazing!!! Customer service and repairs were great. Will definitely spread the word .

Customer Service

Returned Clean

My Experience

Everyone was friendly and very helpful thank you for a smooth repair love how my car came back looking new

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Repair Quality

Customer Service

Returned Clean

My Experience

great service and communication

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Everything was perfect. The car came out looking better than how it was.

Customer Service

Returned Clean

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Muy bueno

Repair Quality

Muy buen trabajo

Customer Service

Muy bueno

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Everything was extremely perfect from the moment that I walked in the door from the front desk Lady who was very helpful and had a very professional and great attitude, and answered all the questions I needed.to Jesse, who was fixing my car and made sure I knew everything about it. I was always updated on everything and the experience was five star. This place is absolutely incredible. You guys did a wonderful job. most love the fact that I picked up my car and it was clean and freshly washed. Thank you so much for your service.

My Experience

This was my initial experience with filing a claim and managing significant damage to my vehicle. Caliber Collision streamlined the entire process, making it remarkably straightforward from inception to completion. I was consistently updated on the progress of the repair. The team at Caliber Collision in Colton ensured a stress-free experience. Upon vehicle retrieval, I simply returned my rental to them, and they managed the entire return process, which was a significant convenience. The entire team, from the manager Cynthia to the rest of the staff, incliluding Jess F. demonstrated exceptional service. They even provided a complimentary car wash, including interior cleaning and vacuuming. I was profoundly impressed by the professionalism and courtesy extended by the entire staff. Thank you.

Likely to Recommend

I intend to share this information about the Colton location to various municipal groups, given my satisfaction with the services received. Cynthia and her team went above and beyond!

Repair Quality

The staff was polite, and Manager Cynthia made the whole process easy and smooth!

Customer Service

Returned Clean