Caliber - Riverside

4.8 (15,412reviews)
96%
6634 Indiana Ave.,  Riverside,  CA  92506
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Lexus Authorized
Mercedes-Benz
Mercedes-Benz Elite
Volkswagen
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Reviews (15,412)

Customers say
Overall Customer Satisfaction
Customers consistently praised the high quality of repairs, with many noting their vehicles looked brand new upon return. The team demonstrated exceptional communication, providing regular updates via calls and texts throughout the repair process. Timeliness was a frequent highlight, with numerous vehicles completed ahead of schedule. Customers appreciated the professionalism, friendliness, and attentiveness of the staff. A small number of customers noted areas for improvement, including occasional communication gaps, unexpected delays, and minor quality concerns upon vehicle return, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... done perfectly, and Im very happy with the results. The hood and front bumper paint finish look brand new. Excellent work and very detailed." Read more
"My honda looked good as new as if I had just gotten it off the lot. The crew maintained it super clean inside as well ..." Read more
"... thoroughly informed throughout the repair process. The quality of the vehicle's repair is commendable, and I particularly wish to acknowledge the individual ..." Read more
"... satisfied with the repairs Caliber Collision has done. I trust the work they do, and I will definitely continue to bring all of my vehicles there!" Read more
"... happier with the repair quality at Caliber Collision. They restored my vehicle back to perfect condition, kept me updated every step of the way, and made ..." Read more
"The process was easy! The communication was superb. My car was completed 8 days ealier than expected! Thank you!"
"Way earlier than I thought could be possible"
"The repair estimated finished time was 0723 and the vehicle was ready on 0717"
"Added time or parts caused delay"
"The date kept changing for a few different reasons. One being parts and the other being insurance"
"The communication throughout the entire experience was top notch. The customer service was continuously friendly and ..." Read more
"Lack of communication was beyond unacceptable. Overall experience was very poor. Things could have ..." Read more
"The periodic updates could be improved to include more information especially when the completion date changes"
"I was never given or communicated a time"

My Experience

Manual was very communicative and on a regular basis and explained things very well. The car looks as good as new. Thank you so much, Manuel!

Likely to Recommend

Repair Quality

Amazing like it's brand new again

Customer Service

Super polite

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am beyond impressed with the service I received. Everything from the very beginning was fast and simple. I was kept updated often and the time frame was very good. I can’t say enough good things about my experience. I worked with Hector and he kept me updated, as well as delivered excellent service. Thank you for making this set back so simple to deal with.

My Experience

Thank you Emily, I appreciate your knowledge and professionalism. You are a true asset to Caliber Collision. Thank you!

My Experience

Thank you for fixing my car again, I appreciate it.

Likely to Recommend

I would highly recommend.

Repair Quality

I couldn’t be happier with the way my car was revived after the accident. You guys did an amazing job every step of the way. My car feels brand new and even has its original new car smell. I was updated every step of the way and given pictures to show work that had been done. I will definitely recommend Caliber to anyone in need of car repairs. I’m very impressed with the quality of work and professional demonstrated by everyone I worked with. Thank you so much!! I’m very, very happy with your work!!!

Customer Service

Everyone was very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Five stars all the way for Manuel at Caliber Collision! Manuel provided absolute excellence from start to finish while handling my car’s repairs. He kept me constantly posted on the progress of my vehicle, so I never had to wonder what was happening. He made the financial side completely stress-free by keeping me fully informed about my deductible and seamlessly coordinating with Mercury Insurance to ensure the rest was covered. Manuel was incredibly transparent, keeping me updated on any changes to the estimate and promptly sending over updated invoices. His communication, professionalism, and dedication made a stressful situation incredibly easy. Good job, Manuel, and thank you for the fantastic service!!

Likely to Recommend

Repair Quality

the customer service and repair job were great, but the completion was delayed for 2 weeks.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Jay Jose did an amazing job on my car always that’s why I came back again with him and you guys my cars looks good I’m happy on the work he and the team did

Likely to Recommend

I would recommend them to you guys if anyone needs services done

Repair Quality

Jay Jose hard worker and he did amazingly job on my car I and my partner happy of the before and after on my Honda 2025 that’s why I came back to you guys

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jay was my main point of contact and he was fantastic. He communicated well and completed the repair in a timely manner. My experience at Caliber collision exceeded my expectations.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am happy to share my experience at Caliber Collision with you. Manual Cruz, appraiser/advisor was very thoughtful, kind, understanding and thorough when communicating the repair of my car with me. He was instrumental in making my experience at Caliber Collision a positive one. Also, I got my car back in four days, not 10. All good. :)

My Experience

Once again, Caliber has under-promised and over-delivered. This is one of many reasons I recommend your services whenever appropriate.

My Experience

My service advisor, Manuel, was amazing from start to finish. From the moment I dropped off my vehicle, he made the entire process simple and stress free. He took the time to explain everything clearly, answered my questions, and consistently kept me updated throughout the repair process. He even made sure my vehicle was completed sooner than originally estimated, which I really appreciated. Manuel was extremely friendly, professional, and went above and beyond to make sure I had a great experience. Being involved in an accident and seeing my vehicle damaged was already a stressful and upsetting experience, but Manuel made the repair process one less thing I had to worry about. His communication, attention to detail, and genuine care for his customers really stood out to me. I couldn’t have asked for a better service advisor, and I’m extremely grateful for the level of service he provided. He truly deserves recognition for his outstanding work. Thank you, Manuel, and the entire Caliber Collision team!

Likely to Recommend

Repair Quality

My service advisor, Manuel, was amazing from start to finish. The drop off process was simple, and he took the time to explain everything, making the entire experience stress free. He consistently kept me updated throughout the repair process and even made sure my vehicle was completed sooner than originally expected. Manuel was extremely friendly, professional, and went above and beyond to provide exceptional customer service. After the stress of seeing my car damaged in an accident, he made the entire repair experience so much easier. I truly appreciate his communication, attention to detail, and dedication to making sure everything was taken care of. I couldn’t have asked for a better experience with Caliber Collision.

Customer Service

My service advisor, Manuel, was amazing from start to finish. The drop off process was simple, and he took the time to explain everything, making the entire experience stress free. He consistently kept me updated throughout the repair process and even made sure my vehicle was completed sooner than originally expected. Manuel was extremely friendly, professional, and went above and beyond to provide exceptional customer service. After the stress of seeing my car damaged in an accident, he made the entire repair experience so much easier. I truly appreciate his communication, attention to detail, and dedication to making sure everything was taken care of. I couldn’t have asked for a better experience with Caliber Collision.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From the moment I called and scheduled my appointment to every touchpoint of the process the entire staff has been nothing short of amazing!

Customer Service

Louis Means, Stephanie, Emily and the other gentleman that helped me have been so helpful, thoughtful and an absolute pleasure to interact with.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Beautiful job

Customer Service

It was so easy to get my car repaired. They stayed in touch with me and did a beautiful job. I’m Very Satisfied!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jay who was assigned to my car was very informative and kept me updated every week. I did appreciate the fact that he took the time to communicate the process and the timeline of all the repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jay was incredibly and always kept us informed. Beautiful work as well

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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